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Tickets & Conversations

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Camaliclinic on October 09, 2024

Assistance Required with Duplicate Entries in HubSpot Contacts

Dear HubSpot Team, I hope this message finds you well. I am writing to seek your assistance regarding an issue I am experiencing with my HubSpot account, which I use with the email ID camaliclinic@gmail.com . I have integrated my Google Ads read more

Reply CRM

0 upvote

1 Reply

karstenkoehler

Hall of Famer | Partner

October 09, 2024 04:16

Hi @Camaliclinic , This is unfortunately not possible – HubSpot automatically deduplicates contacts by email address: https://knowledge.hubsp...read more

KariAlder on October 08, 2024

Assigning a Primary Contact

I could have sworn it used to be possible to assign a contact as the Primary on a Ticket, but I either imagined it or it is no longer possible. Is there a way to denote a contact as the Primary when a Ticket has several? I've been playing with the O read more

Reply Professional

0 upvote

1 Reply

karstenkoehler

Hall of Famer | Partner

October 08, 2024 12:26

Hi @KariAlder , Correct, this is generally possible through association labels: https://knowledge.hubspot.com/object-settings/create-and-use-...read more

KJames71 on October 07, 2024

Error message

Hello everyone, I've been getting an error message when I browse my customer portal on HubSpot. I've submitted a ticket but I haven't had it resolved for a few days now. Error Message - Cannot access score breakdown without enabling score b read more

Reply Starter

0 upvote

2 Replies

KJames71

Member

October 08, 2024 12:21

Thank you. I’ll try those methods and see if it works. I didn’t see any notifications under data management but I deleted some of the applications tha...read more

MainterBjorn on October 07, 2024

How do I set up a workflow that changes a field based on inbound/outbound e-mail?

In Hubspot HelpDesk you can use the built-in workflows to change the status of a ticket based on inbound/outbound e-mail. What I want to do is just set a property, "Waiting on", where the value is set to "Us" when an inbound mail is recieved on read more

Reply Enterprise

1 upvote

2 Replies

JWingate2

Top Contributor | Elite Partner

October 07, 2024 17:47

Hi @MainterBjorn , I believe what @kennedyp suggested above is the easiest way. I believe you could also create a workflow that is ticket ...read more

dtg001 on October 06, 2024

Inquiry About Ticket Creation, Allocation, and Description Features in HubSpot Customer Portal

Hello All, I’m reaching out to ask if the following features are currently available/possible in the HubSpot Customer Portal: Ticket Creation by Customers : Can customers create new support tickets directly through the customer portal? read more

Reply Enterprise Local Development

0 upvote

1 Reply

Jaycee_Lewis

Community Manager

October 07, 2024 11:36

Hey, @dtg001 👋 I moved this over to a different part of the community to get you more targeted views. — Jaycee

Solved

JurojinPoker on October 05, 2024

HubSpot Support for Hotkeys/Keyboard Shortcuts

Hello HubSpot Team, First off, thank you for the great work you do every day. I am aware that you currently don't have hotkeys/keyboard support. I wish to suggest you include hotkeys where possible, specially the more intuitive ones that read more

Reply Tickets

1 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

October 05, 2024 10:26

Hi @JurojinPoker , I agree! The best place for these requests is the HubSpot Iseas section and unsurprisingly, others have requested this befo...read more

DSurman on October 04, 2024

Tickets Created from Inbox, Calls, and Personal Conversations from non-connected channels

I recently connected three channels - two forms linked to the help desk and one connected inbox. The forms are set to create tickets, the inbox is not. The forms are working just fine, but I'm having some issues with email and a HS phone number: read more

Reply Calling Connected Email Professional Service Tickets

0 upvote

3 Replies

kennedyp

Community Manager

October 07, 2024 18:14

Very odd! @DSurman Your account has access to HubSpot Support, so I recommend opening a ticket for a more thorough investigation. The Support te...read more

Solved

DGainer on September 28, 2024

Is there anyway to configure slack functionality permissions?

I am looking to streamline communication on help desk tickets by utilizing the slack integration. However, we dont want separate teams to be able to search existing tickets, only create and comment. Is there anyway to accomplish today?

Reply Integrations Tickets

0 upvote

1 Reply

Accepted solution

RKon

Participant

September 29, 2024 08:02

@DGainer unfortunately, HubSpot's current Slack integration doesn't offer granular permission controls that would allow you to do that. The permissi...read more

Solved

HelBle on September 27, 2024

Aircall SMS in Help Desk?

We use aircall for SMS messgages to customers. Currently, Hubspot records only SMS we send and only within the contact, not within the company page in Hubspot. We'd like SMS to route to Help Desk and record within the company page, not contacts. Is read more

Reply Enterprise

0 upvote

1 Reply

Accepted solution

KhushbooRevOps

Participant

September 28, 2024 08:30

Hey @HelBle , Unfortunately, by default, HubSpot usually logs activities like SMS at the contact level, not the company level. Not sure but you ...read more

Solved

ArturS on September 25, 2024

Hubspot Search doesn't search in Ticket Description

Hello. Today i found out that when i use Search Hubspot to find words in Tickets. It works for ticket Name , Ticket notes But IT DOESNT SEARCH IN TICKET DESCRIPTION. IS it a bug? or is it that i dont know how to set it up ?

Reply Tickets

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

September 25, 2024 13:47

Hi @ArturS , It is indeed expected behaviour that the description is not searchable: https://knowledge.hubspot.com/account-management/search-...read more

Solved

craig1972 on September 25, 2024

404 page error Help 😞

Hello can anyone help me i am in the process of building a website with a home page just now on hubspot and i have put the settings into my godaddy host to make it live but i get a 404 error i've been trying for days to sort it any help would be app read more

Reply Settings

0 upvote

8 Replies

Accepted solution

Anton

Thought Leader | Partner

September 26, 2024 04:03

Hey @craig1972 , you have to disconnect the domain in HubSpot and once you're connecting it again, put in all the provided informations into GoDa...read more

Solved

DanielCS on September 24, 2024

HubSpot and Manychat shared Facebook inbox

Hello. I would like to automate the messages I get from Messenger with Manychat, but the agents need to answer and see the messages from HubSpot inbox. Is it possible to make this work? Thanks

Reply Chat

0 upvote

3 Replies

Accepted solution

RKon

Participant

September 26, 2024 05:38

Although agents can’t respond to ManyChat messages directly in HubSpot, they can see alerts about escalated conversations. If they need to respond, t...read more

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