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OValleCastill on November 27, 2023
Hello, I would like to know how to inspect my sales advisor who is in charge of distributing the leads. I need to know if she is distributing them equitably among the sellers. thank you
0 upvote
1 Reply
Hall of Famer | Partner
November 27, 2023 12:57
Hi @OValleCastill , In the free CRM, your best option is to build lists or filter the contact index page. On the contact index page (Menu > more
RhinoRackBeth on November 27, 2023
In our Service section Tickets, our customer service team is not able to send emails. We were able to send emails until about 9 am today and all of a sudden, with every email we attempt to send, it has an error notification that says "unable to send read more
0 upvote
1 Reply
Recognized Expert | Platinum Partner
November 27, 2023 13:42
Hi @RhinoRackBeth , I understand that your email is showing as connected; however, my recommended next step in troubleshooting here is more
DAndrione on November 27, 2023
Good morning I'm facing to a request for automation and I am not sure if Hubspot can provide this: We have a weekly reporting system in place where we receive a HubSpot report detailing the number of tickets in different stages. Currently, our read more
0 upvote
2 Replies
November 27, 2023 09:03
Thanks for your quick reply I'm not sure my problem was clearly addressed. If I create a ticken based workflow I will send the ticket update to the more
DAndrione on November 24, 2023
Good morning all We have an App that create tickets in Hubspot. The same app sends mail to A When A reply to this mail we would like to: Associate those mail exchanges to the initial ticket Maybe we should add a specific Hubspot address in bcc but read more
0 upvote
2 Replies
November 27, 2023 05:55
Thank you Berangere The solution from @NicoleSengers is good but the mail association it's easy as you have a form that created this ticket. My more
esargiacomo3 on November 23, 2023
Hello there! Let's wee if someone can help here: I've had Customer Reply this morning. I actually realised becuase I had a hubspot app notification on my phone. So, the customer reply logged correctly in Hubspot BUT that same reply never ma read more
0 upvote
5 Replies
Thought Leader | Diamond Partner
November 26, 2023 08:51
@esargiacomo3 if the email reply is visible in HubSpot but not Gmail, it's possible that Google has blocked it from appearing in your inbox. more
JIrvine1 on November 22, 2023
There is a 15 pipeline limit, how can we get more than 15?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
November 22, 2023 09:45
Hi @JIrvine1 , 15 pipelines is the limit for Professional subscriptions. The only way to get more (that I'm aware of) is upgrading to an more
ARamos23 on November 22, 2023
My team is working from the inbox for support and on ocasions they have to compose emails from the inbox (not just answer). In some ocasions, they forget to write a subject for the email. Is there anyway that including a subject can be made cumpulso read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
November 22, 2023 05:26
Hi @ARamos23 , This is currently not possible, at least not that I'm aware of. It would however be a useful feature to have and you could more
JMogard on November 21, 2023
I work with a HubSpot client that from time to time has a very high workload which delays responding to new tickers/support cases. We have a workflow that sends a transactional email whenever a new support case has been created, including tick read more
1 upvote
1 Reply
Community Manager
November 21, 2023 16:46
Hello @JMogard thank you for posting in our Community! In your conversations inbox availability management settings, you can review your more
SVoon on November 20, 2023
I noticed we don't have the option to add or edit the unsubscribe reason. Wonder if there is a better way we can add or edit to understand the reason user unsubscribe the newsletter?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
November 20, 2023 13:02
Hi @SVoon , Aside from custom coding your own unsubscribe page, I'm not aware of any options to achieve this. There has been an ongoing more
JDE92 on November 17, 2023
Hey folks, We're doing a lot of work internally to review close time for our service desk, but one of the things that's causing us issues is the fact that HubSpot takes lapse time (i.e. - time spent waiting for a client to respond) into the tota read more
1 upvote
4 Replies
Accepted Solution
Most Valuable Member | Elite Partner
November 20, 2023 10:26
Makes sense @JDE92 . I'd look at calculated properties between each stage. We did that for the journey a new training client goes through, more
mohamedhamad on November 16, 2023
I have a support form in our support portal, and i want to be able to create a workflow, where when a ticket goes to a specific stage, we send the information to clickup. But when i look at the ticket options, i dont have access to the associated c read more
Accepted Solution
Hall of Famer | Partner
November 18, 2023 08:50
Hi @mohamedhamad , If you want to have both ticket and contact information in the ClickUp workflow action, then that's correct: more
cl77 on November 16, 2023
Hi all, when sending a reply to a chat via slack emojis wont display for the customer. E.g. Sends this as text: :slightly_smiling_face: Any idea how to fix this? Thanks Christian
0 upvote
1 Reply
Community Manager
November 17, 2023 05:23
Hi @cl77 , It's a pleasure to read your post, thank you for reaching out to the Community! I have found this similar idea already submitted: " more
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