Hello, I would like to know how to inspect my sales advisor who is in charge of distributing the leads. I need to know if she is distributing them equitably among the sellers. thank you

In our Service section Tickets, our customer service team is not able to send emails. We were able to send emails until about 9 am today and all of a sudden, with every email we attempt to send, it has an error notification that says "unable to send read more

Good morning I'm facing to a request for automation and I am not sure if Hubspot can provide this: We have a weekly reporting system in place where we receive a HubSpot report detailing the number of tickets in different stages. Currently, our read more

Good morning all We have an App that create tickets in Hubspot. The same app sends mail to A When A reply to this mail we would like to: Associate those mail exchanges to the initial ticket Maybe we should add a specific Hubspot address in bcc but read more

Hello there! Let's wee if someone can help here: I've had Customer Reply this morning. I actually realised becuase I had a hubspot app notification on my phone. So, the customer reply logged correctly in Hubspot BUT that same reply never ma read more

There is a 15 pipeline limit, how can we get more than 15?

My team is working from the inbox for support and on ocasions they have to compose emails from the inbox (not just answer). In some ocasions, they forget to write a subject for the email. Is there anyway that including a subject can be made cumpulso read more

I work with a HubSpot client that from time to time has a very high workload which delays responding to new tickers/support cases. We have a workflow that sends a transactional email whenever a new support case has been created, including tick read more

I noticed we don't have the option to add or edit the unsubscribe reason. Wonder if there is a better way we can add or edit to understand the reason user unsubscribe the newsletter?

Hey folks, We're doing a lot of work internally to review close time for our service desk, but one of the things that's causing us issues is the fact that HubSpot takes lapse time (i.e. - time spent waiting for a client to respond) into the tota read more

I have a support form in our support portal, and i want to be able to create a workflow, where when a ticket goes to a specific stage, we send the information to clickup. But when i look at the ticket options, i dont have access to the associated c read more

Hi all, when sending a reply to a chat via slack emojis wont display for the customer. E.g. Sends this as text: :slightly_smiling_face: Any idea how to fix this? Thanks Christian