Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i Beitrag ansehen
Hey @PiaViinamäki it's impossible to say without being able to see your website. There hasn't been any cloudflare or HubSpot outtages so I would su...Beitrag ansehen
We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be Beitrag ansehen
Thanks for the tag @PamCotton and hello @NSegers8
At the moment this wouldn't be possible really, a ticket form will always create a new tick...Beitrag ansehen
We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t Beitrag ansehen
Hey @Leo100 , thank you for posting in our Community!
Please, review the documentation thoroughly to see if there are any parameters or fl...Beitrag ansehen
Hey @Tideas
Kindly go through this article and you will understand how you can create a landing page or website page: https://knowledge.hub...Beitrag ansehen
Our support team uses the HubSpot ServiceHub integration for sending workflow notifications directly to a shared mailbox anytime there's an update to a support ticket from our clients. Some examples: when a new ticket is received, customer has re Beitrag ansehen
Hi @FileWaveOps , I hope that you are well! Great question, thanks for asking the Community! Just to make sure that I understand, when you menti...Beitrag ansehen
it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation
Hi @DouglasAlbuqq ,
This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubs...Beitrag ansehen
Our company has product documentation and KB articles hosted in an external documentation platform. It is publicly accessible, and has a search API. Is it possible to have customers submitting a new ticket to first search for answers and possible Beitrag ansehen
Hey @SPetel actually checking there it looks like the HS knowledgebase doesn't have apis unfortunately. So it's not possible to programatically cap...Beitrag ansehen
We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, Beitrag ansehen
Hey @TH-MRB honestly I can't really say without being able to see your portal! Just to confirm though, are you sending a direct email to the @hs-d...Beitrag ansehen
Hey, I have a strange problem. I have a livecat on my webiste and as soon as user logges in the livechat disaprears. It only shows when user is not logged in. Does someone know how I can fix the issue? Yours sincerely, Sumant
Hey @AllesUni Is this a HubSpot live chat? And when you say "logs in" do you mean logs into your HubSpot account? Or is this a third party system t...Beitrag ansehen
We currently have our 'contact us' email address set to create a ticket automatically when someone emails that address. Right now it enters the subject name as the Ticket Name. Is there a way to have it enter text before the subject line? Essen Beitrag ansehen
Hi @KSweeney27 ,
Yes 🙂 In a ticket based workflow, you would enroll these tickets, then use the "Set property value" workflow action to set...Beitrag ansehen
Hi Community,
I have set up a signature for one of my Inboxes, but I would like to show or not show a part of it based on a property of the contact I am writing to. Does anyone know of a way to create conditional signatures?
Thanks in ad Beitrag ansehen
Hi @SilviaCasanova ,
This is unfortunately not possible at this stage. For now, you can only use presets and define signatures on a by-user ba...Beitrag ansehen