Good afternoon, We have trouble with 3 tickets all by the same customer. The ticket status is keep changing every few days. Please see below: Just wondering why that could be? The workflow works great with the rest of the tickets read more
in my Email Feed, i see on the left side everytime the author of the first email... I want to see, the last One, which has written.
I attach a Picture for explain:
I try to see "Christian" - because, from him comes the last read more
New to hubspot - a ticket came in and should have fallen into the failed payments pipeline but rather fell in to support pipeline. (so far i have seen the following ) which shows the criteria has been met to fall in to the failed payments piepl read more
Is there a way to populate a form with properties from an existing Ticket? The form would be used by our HubSpot users, not by external customers. We want to collect some Company data in an external form using custom Ticket properties. After the read more
I am new to Service HubSpot and I am learning how to create a manual ticket, which is straight forward, but I do not understand how the 'priority' list works in terms of timings? I see that we have the option for 'low' 'medium' and 'high' but how do read more
Is there a turn off for this auotmation or a work around for this?
Currently, our team inbox is used for multiple team members where we can mentioned other members in a conversation to take charge of the email request sent to us. read more
We currently have our system set up so that when a customer replies to an existing ticket, it will automatically change the ticket's status to one of our "open" statuses (even if the ticket was previously closed). As we revamp our KPIs for 2023 read more
If I delete the existing ticket categories and add new ones, then re-categorize all the tickets. Does this have an impact on other hubspot services (lead, sales, contact), if so, which one?
Thanks in advance.
hey there. I am currently trying to find a way to create one service ticket per line item in a deal. so when one deal closes that has 3 line items it will create 3 independent service tickets. do you have an idea if there are options? Is it possibl read more