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rockzau 3月 28日, 2024
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi 続きを読む
0 いいね!
0 コメント
SarahHerbage 3月 28日, 2024
I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of thes 続きを読む
0 いいね!
1 コメント
殿堂入り | Solutions Partner
3月 28日, 2024 17:22
Hi @SarahHerbage , If you're referring to the left ticket sidebar, then this can be achieved with conditional sections: https://knowledge.hub...続きを読む
解決済み
skylightipv 3月 28日, 2024
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i 続きを読む
0 いいね!
2 コメント
Accepted Solution
殿堂入り | Solutions Partner
3月 28日, 2024 06:01
Hi @skylightipv , You should find this form under Settings > Website > Customer portal > tab Template > scroll down to Co...続きを読む
解決済み
PiaViinamäki 3月 27日, 2024
My HubSpot hosted website has been down for few days now. My domain provider located the issue to HubSpot. How can this be fixed? Thanks in advance!
0 いいね!
6 コメント
Accepted Solution
キーアドバイザー | Solutions Partner
3月 28日, 2024 12:19
Hi @PiaViinamäki that's displaying the HubSpot website without issue for me! If this is not displaying on your device, there's li...続きを読む
NSegers8 3月 27日, 2024
We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be 続きを読む
0 いいね!
2 コメント
キーアドバイザー | Solutions Partner
3月 28日, 2024 07:00
Thanks for the tag @PamCotton and hello @NSegers8 At the moment this wouldn't be possible really, a ticket form will always create a new tick...続きを読む
Leo100 3月 27日, 2024
We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
3月 27日, 2024 17:04
Hey @Leo100 , thank you for posting in our Community! Please, review the documentation thoroughly to see if there are any parameters or fl...続きを読む
Tideas 3月 27日, 2024
nm, i figuerd it out, but somehow can't delete this post
1 いいね!
1 コメント
キーアドバイザー | Diamond Partner
3月 27日, 2024 05:22
Hey @Tideas Kindly go through this article and you will understand how you can create a landing page or website page: https://knowledge.hub...続きを読む
FileWaveOps 3月 26日, 2024
Our support team uses the HubSpot ServiceHub integration for sending workflow notifications directly to a shared mailbox anytime there's an update to a support ticket from our clients. Some examples: when a new ticket is received, customer has re 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
3月 27日, 2024 06:51
Hi @FileWaveOps , I hope that you are well! Great question, thanks for asking the Community! Just to make sure that I understand, when you menti...続きを読む
解決済み
DouglasAlbuqq 3月 26日, 2024
it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation
0 いいね!
1 コメント
Accepted Solution
殿堂入り | Solutions Partner
3月 26日, 2024 09:20
Hi @DouglasAlbuqq , This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubs...続きを読む
SPetel 3月 25日, 2024
Our company has product documentation and KB articles hosted in an external documentation platform. It is publicly accessible, and has a search API. Is it possible to have customers submitting a new ticket to first search for answers and possible 続きを読む
0 いいね!
3 コメント
キーアドバイザー | Solutions Partner
3月 27日, 2024 12:09
Hey @SPetel actually checking there it looks like the HS knowledgebase doesn't have apis unfortunately. So it's not possible to programatically cap...続きを読む
TH-MRB 3月 25日, 2024
We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, 続きを読む
0 いいね!
3 コメント
キーアドバイザー | Solutions Partner
3月 25日, 2024 14:15
Hey @TH-MRB honestly I can't really say without being able to see your portal! Just to confirm though, are you sending a direct email to the @hs-d...続きを読む
AllesUni 3月 24日, 2024
Hey, I have a strange problem. I have a livecat on my webiste and as soon as user logges in the livechat disaprears. It only shows when user is not logged in. Does someone know how I can fix the issue? Yours sincerely, Sumant
0 いいね!
1 コメント
キーアドバイザー | Solutions Partner
3月 25日, 2024 07:52
Hey @AllesUni Is this a HubSpot live chat? And when you say "logs in" do you mean logs into your HubSpot account? Or is this a third party system t...続きを読む
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