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doter on February 08, 2023
Once my bots send customers to livechat I leave them unassigned. My sales team is constantly juggling tasks and automatic rerouting is not useful for me since it's easy for anyone to forget to mark themselves as "Unavailable" or "Available". Upon f read more
0 upvote
0 Reply
OllyLD on February 08, 2023
Hi All I am getting use to HubSpot and Pipelines and have got quite a way from self learning however I am struggling to work out why only some pipelines are shown: Within the pipelines there are more channels and also more Pipelines that I w read more
0 upvote
5 Replies
Member
February 08, 2023 12:49
And yeah created an NPS and wanted CES for different experiences but that's down the line just want to arrange this correctly first so it can be auto...read more
Solved
BZimmermann on February 07, 2023
Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 07, 2023 09:56
Hi @BZimmermann , You're correct, there currently isn't any native out-of-the-box feature for this in HubSpot. Right now, you would have to cu...read more
Solved
MDerrien on February 07, 2023
Hi there, I would like to set up a Support form on our website without it creating a contact if the email is unknown after submiting the form. Cannot seem to find how to set it up... Any kind of help would be very appreciated 🙂 Thanks !
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 07, 2023 05:21
Hi @MDerrien , If you remove all contact properties from the form, HubSpot should only create a ticket. See this right sidebar that pops open ...read more
KFrost6 on February 07, 2023
Hi there, Is it possible to create a workflow that will loop x amount of times based on a property? We have a set task list that needs to be repeated, but the amount of times it needs to be repeated can vary from customer to customer. I was hoping read more
0 upvote
1 Reply
February 07, 2023 05:09
Hi @KFrost6 Could you maybe describe your specific use case in a bit more detail? To the best of my knowledge there is no way to set a wor...read more
BD2 on February 06, 2023
We are using the Chat Bot to submit support tickets, while this works most of the time we are finding that in some cases a ticket is submitted with the wrong contact email attached. For instance, User X submits a ticket from the chatbot, but U read more
0 upvote
1 Reply
Community Manager
February 07, 2023 12:36
Hi @BD2 , Thank you for reaching out to the Community! I would recommend connecting with HubSpot Technical Support , as Support is in...read more
Solved
Josiah on February 06, 2023
Having limitations on what kind of files to attach to Notes is severely limiting in the Service side. Often times we want to attach documents or schematics that are relevant to the Service Ticket, but cannot. My only workaround at the moment is t read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 06, 2023 06:55
Hi @Josiah , Have you considered adding an attachment to the file? https://knowledge.hubspot.com/contacts/add-and-remove-attachments-from-rec...read more
Solved
doter on February 03, 2023
Hello everyone, I am creating a bot that Targets specific visitors using segmented lists. In theory, the visitor has been identified as a contact that belongs to a segmented list by the hubspot cookie so this bot will only show up then. If so, if read more
0 upvote
3 Replies
Accepted Solution
Community Manager
February 06, 2023 06:46
Hi @doter , Thanks for reaching out! In order for personalization tokens to show a value, the contact viewing it must be a tracked vis...read more
jacobj on February 03, 2023
We want to work tickets out of our conversation inbox, but we can not seem to search the inbox by ticket numbers. Unless we are missing something, I do not see a way to do that.
1 upvote
3 Replies
Member
February 06, 2023 08:57
@Jnix284 & @kvonloesecke Thanks for the replies. I added it to the Hubspot Ideas if anyone is interested in upvoting it: https://community.h...read more
Solved
DOuriachi on February 03, 2023
Hello, is it possible to create a chatbot for a subdomain ?. We have a client that would need specific support on a platform we made for them. The adress is someling like client.datakeen.com. I tried to set it up but the chatflow would not appe read more
1 upvote
1 Reply
Accepted Solution
Key Advisor | Platinum Partner
February 03, 2023 10:34
Hey @DOuriachi , thanks for reaching out! As long as you have the HubSpot tracking code installed on the page, you should be able to display t...read more
doter on February 02, 2023
I have read the doc Manage your team's availability and it seems like the verification of status is a manual process. Please tell me that there's some algorithm that either tracks team member's last active interaction with hubspot, when they switc read more
0 upvote
2 Replies
Participant
February 03, 2023 13:11
Yes I know about that feature and it's not what I'm looking for, but thanks for reaching out.
clvtross on February 02, 2023
I want to ask for advice from the community regarding Conversations. There are two specific questions I would like input for: 1. Is there a way to present multiple languages for the Privacy Policy that appears along with the chat bubble? 2. I read more
0 upvote
1 Reply
Community Manager
February 03, 2023 12:20
Hi @clvtross , Thank you for reaching out to the Community! I wanted to share this help article that may be of assistance on creating ...read more
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