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  • SThompson7 on September 28, 2021
    0 upvotes
    0 Replies
    Is there a way to change the subject line on reply emails?
    Reply
  • NvanSpaandonk on September 28, 2021
    0 upvotes
    0 Replies
    Hi all, We have been using a free Hubspot landing page with the Hubspot live chat for about a year now. Since 2 days ago the chat has completely disappeared from the landing page. I have tried as much as disabling/enabling chat flows, republishing...
    Reply
  • JEtherson on September 28, 2021
    0 upvotes
    1 Replies
    Is there a way of getting a reminder for, say, 6 hours after a ticket is received? I can only select reminders in intervals of days at the moment
    Reply
    Most Valuable Member
    September 28, 2021 02:48
    Hi @JEtherson , Yes, this can be accomplished with ticket-based workflows , but requires Service Hub Professional or higher: ...
  • Jayeshurath on September 28, 2021
    0 upvotes
    1 Replies
    Is it possible to see all the tickets/conversations where I am mentioned in one place, just like Intercom?
    Reply
    Most Valuable Member
    September 28, 2021 02:09
    Hi @Jayeshurath , At this stage that's not possible, unfortunately. HubSpot hasn't focused on mentions in the past. For tickets, you can searc...
  • JGraves on September 27, 2021
    0 upvotes
    1 Replies
    We are having issues with tickets being entered correctly. If an email is sent to our inbox with an Adobe Sign document attached the ticket goes under the Adobe Sign company. The actual company is not attached to the ticket and you can not change th...
    Reply
    Community Manager
    September 28, 2021 15:18
    Hello @JGraves , when sending the email are you using our email extension or BCC address? Could you provide how the adobe sign document is being att...
  • Mystore on September 27, 2021
    0 upvotes
    1 Replies
    We are a E-commerce company serving around 2000 customers with daily support in all the related fields to having an E-store/PoS solution, such as technical, marketing, third party service suppliers and so on. We have some intricate forms where ...
    Reply
    Community Manager
    September 28, 2021 06:32
    Hi @Mystore , Thank you for reaching out to the Community! You could maybe set up an automation that would automatically create Tasks whic...
  • phtheref on September 23, 2021
    0 upvotes
    2 Replies
    Hi! I've created support form where customer have to select ticket categories f.e. problem with computer, problem with password etc... These categories are same how we are categorise tickets. Is it possible to create automation workflow that these...
    Reply
    Participant
    September 28, 2021 03:17
    Hi! we have custom property for ticket categories and we are using those same in the form. Problem here is that (when testing this) is that: Custo...
  • TEnnis on September 23, 2021
    0 upvotes
    4 Replies
    Hello, I am trying to find a way to auto generate a ticket or at least a new contact from an incoming phone call. I work in the customer service department of a company that takes several incoming calls throughout the day. All the other systems ...
    Reply
    Key Advisor | Platinum Partner
    September 27, 2021 17:22
    @TEnnis I am not a 8x8 expert but it seems that this is not possible what you are trying to achieve with their current app available in the app dir...
  • qboo on September 22, 2021
    0 upvotes
    2 Replies
    Hi, If I send email to anybody using my shared inbox its not saved in Sent folder of my email provider server, although I see it in hubspot Sent folder. Is this a bug or feature?
    Reply
    Participant
    September 24, 2021 09:46
    Yes my email is successfuly connected but still it doenst show in Sent folder of my email provider. Note that I`m using custom one. Nor gmail nor off...
  • Solved
    GGreen on September 22, 2021
    0 upvotes
    2 Replies
    We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away. ...
    Reply
    Member
    September 25, 2021 07:05
    Instant messaging led the way for enhanced communication, allowing users to exchange messages at their convenience. Text-based interactions are still...
  • MSummers on September 22, 2021
    0 upvotes
    1 Replies
    Hey All, I am looking for a way to get a report that provides me detail about when the first call is logged by an agent. There's an option for First Aget Email logged, and I can see that property in ticket properties, and I can create a sim...
    Reply
    Community Manager
    September 24, 2021 09:12
    Hello @MSummers , Happy Friday! I will add some top experts to share their ideas, @Bryantworks @himanshurauthan any recommendations to @MSummer...
  • TDeller on September 18, 2021
    0 upvotes
    2 Replies
    We have pro Hubspot CSM and our site will be hosted on Hubspot as well. Our product is a SaaS browser app, however and we would love to be able to open chat and scheduling for a user inside the app without refreshing to page and without sending them...
    Reply
    Recognized Expert | Partner
    September 20, 2021 06:18
    Thanks @TiphaineCuisset Hey @TDeller Take a look at these links: Opening a chat window via API Embedding Scheduler on a page ...
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