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  • Solved
    PColes on October 22, 2021
    0 upvotes
    1 Replies
    Hi Team, I failed the Digital Marketing exam, and the system is not sending me my email breakdown. Can you help?
    Reply
    Contributor | Platinum Partner
    October 24, 2021 04:11
    Hi @PColes You can always send a email to HubSpot support or chat with them within your account and I think they will send you the exam breakdown...
  • TienThinker0902 on October 20, 2021
    0 upvotes
    5 Replies
    Hi guys, Hope everyone can help me. Recently I have received a lot of messages from customers, but I cannot reply to them. I do not know why? I tried clearing cache, using new browser.. but still can't send message. Below is a picture of the proble...
    Reply
    October 21, 2021 20:28
    Hello @natsumimori , Is this here? remove this app? and reconnect them in Hubspot. When I remove app in Fb Business Integrations but Hubspot the t...
  • MargaretNZ on October 20, 2021
    0 upvotes
    1 Replies
    I am setting up workflows for new bundled service offerings (they will have different components and so tickets will enter multiple workflow) . From the Deal a “Master” ticket is created in the “Bundled Services” Pipeline. What I then want to be a...
    Reply
    Community Manager
    October 21, 2021 15:07
    Hello @MargaretNZ , I wanted to add a few top experts to add any suggestions to this conversation, @webdew @JDobson @Alex_ any recommendations...
  • SThompson7 on October 19, 2021
    0 upvotes
    1 Replies
    Is there a way to add an option of waiting on customer in the conversations inbox?
    Reply
    Community Manager
    October 20, 2021 04:14
    Hi @SThompson7 Thank you for reaching out. This is not possible at this stage within HubSpot, I'd recommend upvoting and commenting ...
  • Samig on October 19, 2021
    0 upvotes
    3 Replies
    Hi all, Is it possible to send notifications from Hubspot to Slack Private Channels? Thanks in advance.
    Reply
    Top Contributor | Platinum Partner
    October 20, 2021 04:47
    Hi @Samig , best thing would be to use the Slack Integration and then you can use it as an action in workflows to send Slack notifications. Best...
  • Jayeshurath on October 18, 2021
    0 upvotes
    1 Replies
    Is there a way to merge tickets from list view after selecting multiple tickets like above?
    Reply
    Community Manager
    October 18, 2021 19:12
    Hi @Jayeshurath , thanks for your post! Looking at this knowledge base article ( Merge Tickets ), the only way to merge tickets is from the t...
  • ESmith-Robert on October 18, 2021
    0 upvotes
    1 Replies
    Hello, I sent x2 marketing emails with working links this morning. I tested the emails before sending them, and all the links worked. However, once the emails had been sent, I received reports from recipients saying that the links were broken. ...
    Reply
    Community Manager
    October 19, 2021 02:20
    Hi @ESmith-Robert Thank you for reaching out. This is strange, can you send me via DM the name of the marketing email in your portal?...
  • MRosales4 on October 15, 2021
    0 upvotes
    3 Replies
    Is there a way or an option where we can (voluntarily) remove our access from an account we are no longer associated with?
    Reply
    Participant
    October 19, 2021 06:52
    Thank you for this
  • CecileMJ on October 15, 2021
    0 upvotes
    1 Replies
    Hi guys, I'd like to delete an action from a chatflow and not delete the action completely from my action pool. Is this possible? see screenshot
    Reply
    Community Manager
    October 18, 2021 03:19
    Hi @CecileMJ Thank you for reaching out. To delete an action click on options > delete . At this time, you cannot keep an action ...
  • Solved
    egiuliani on October 14, 2021
    0 upvotes
    3 Replies
    Hi, is it possible to use the "Two-way sync" of Shopify integration to sync only a set of customers? It would be great if I could do it by choosing a specific list. My goal is to embed in Shopify a registration form that create a customer in...
    Reply
    Community Manager
    October 21, 2021 03:49
    Hi @egiuliani So I asked around and I can confirm that at this stage if you connect a Shopify store to HubSpot all objects will sync to the ...
  • Solved
    MorganW on October 13, 2021
    0 upvotes
    4 Replies
    Is there a workaround to enforce Company as a required property when logging Service Hub tickets?
    Reply
    Contributor
    October 14, 2021 00:03
    Karsten, you're like the superman of the Hubspot world. Thanks again for the insight. Frustrating to hear that such an obvious and simple requireme...
  • MPelamonia on October 12, 2021
    0 upvotes
    2 Replies
    Hi there, We've recently switched from Intercom to HubSpot and set up the chat on different websites. One is on a logged in environment, our main website and our help centre. We've also set up visitor identification to identify the users who are lo...
    Reply
    Key Advisor | Gold Partner
    October 13, 2021 13:25
    Hi @MPelamonia While I haven't tested the chat, we use the HubSpot tracking code (which also delivers chat, notifications, forms, etc.) on m...
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