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samtone93 on June 29, 2022
Is there a way to turn off some of the "Conversations" automation within the Customer Portal. We want to remove the Ticket Owner automation from conversations (see below for the "Details" on how the owner was assigned). This isn't relevant for us, read more
0 upvote
1 Reply
Community Manager
June 30, 2022 11:47
Hi @samtone93 , Thanks for reaching out! Tickets are synced with Conversations, so the owner of the most recent conversation will be ass...read more
Alex94 on June 29, 2022
Hello everyone, we already own HubSpot and would like to start working with it in the near future. Therefore, I would like to know how you deal with the following topic (if you have the same). We use Office365 and Outlook for emails. We've also al read more
0 upvote
1 Reply
HubSpot Moderator
June 30, 2022 07:58
Hi @Alex94 , Thanks for getting in touch. If I understand you correctly, there are two issues here we can take a look at. The first is whether y...read more
SWeller on June 27, 2022
We currently have the automated ticket creation turned on with one of our connected inboxes. A contact emailed us to that inbox, but it went into spam and therefore didn't create a ticket. When marking it as 'Not Spam', it moves the conver read more
0 upvote
3 Replies
Guide | Partner
June 29, 2022 04:17
@SWeller yes, I agree that would be a much nicer experience. 🙂 It looks like there are already two similar ideas that you can upvote and add...read more
KateRobinson180 on June 24, 2022
Hi! We really want to use the hubspot chat feature, since most of our service sis on the Hubspot platform, but the current chat company we use (Comm100) allows our representatives to see what the customer is typing in real time before they send the read more
0 upvote
1 Reply
Hall of Famer | Partner
June 24, 2022 23:01
Hi @KateRobinson180 , This has been requested by other users before but HubSpot is currently not planning to implement this, see here : ...read more
Solved
JonahWilson-GK3 on June 23, 2022
Hello, I work for a marketing agency and one of our clients uses Service Hub. They have customers that have assistants. They want to be able to have their assistants CCd on any support tickets they open. When we process Service Tickets, the read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 23, 2022 21:24
Hi @JonahWilson-GK3 , It's not possible to copy another person directly. Am I assuming correctly that you're referring to a ticket form? If so...read more
Solved
Caio_Felipe on June 23, 2022
I am having a situation in my company, where the product team wants to embed a chat and ticket tool inside our platform ( our digital product) Is it possible to embed the chat, whether by API or another way?
0 upvote
3 Replies
Accepted Solution
Contributor | Elite Partner
June 24, 2022 10:38
Thanks @PamCotton ! @Caio_Felipe Once you've created the chat bot / chatflow in HubSpot, you simply need to make sure that your website has eit...read more
Solved
YunusChoi on June 22, 2022
Hi, I made a couple of status for ticket pipelines and want to set workflow to automatically move the ticket to the next (or another) status when the ticket stays specific period, let's say 7days. We do not care if there were any activities, n read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 22, 2022 22:11
Hi @YunusChoi , Yes, this workflow could look like this: Depending on what exactly you want to achieve, there are nuances ...read more
TonyCC on June 22, 2022
We have a custom object that provides key information about our customer sites - a valuable data set for Support operating through Chat and Support Inbox. To that end, we have Company and Contact being associated with a Conversation (and automat read more
Participant
June 27, 2022 08:54
Thanks for the attempt. Hopefully someone else has an idea.
AHooper8 on June 22, 2022
When an email is replied to and closed, and then subsiquently replied to by a customer some time later, HubSpot automatically reopens the conversation. This in itself is great but it keeps the conversation assigned to the original person. If the read more
0 upvote
2 Replies
Member
June 23, 2022 02:38
Unfortuantly not. I already have it set to not auto-assign. The way we work is emails come in and it doesn't auto assign. They then get allocated...read more
Solved
AMcEntee on June 22, 2022
Hi all - can someone assist me with how i may be able to create a workflow based off email subject or email content? The use case is that emails to our support chanel (which is set up in hubspot to convert emails into tickets) will go to differe read more
0 upvote
1 Reply
Accepted Solution
Contributor | Diamond Partner
June 22, 2022 09:48
Hi @AMcEntee I understand that if you have emails coming into the Conversation inbox being logged as tickets, the subject will be the ticket name. ...read more
Solved
SKumar4547 on June 22, 2022
Hi there, I am not able to find an API which should give me all the available values I can set (includeing custom values) for Ticket Priorities, Stauts and Type. Need your guicance here please. Thanks, Zaid
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 22, 2022 00:13
Hi @SKumar4547 , This should be the one: https://developers.hubspot.com/docs/api/crm/tickets Best regards!
Solved
SimonP1 on June 21, 2022
My team has introduced some custom ticket properties that include manually applied logical dependence. They have requested the ability to have the ticket properties fields be limited by the choice of a previously chosen field. In other words, if Pro read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 21, 2022 09:50
Hi @annahoyt , It's not possible to set up dependent fields in the CRM, unfortunately. However, other users have requested this in the HubSpot...read more
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