Hey everyone, Was hoping someone may be able to help me with this. I'd liek to build a report that measures average response time as well as average time to close for a specific contact. Use case is we have a B2B client that is up for r read more

We often receive tickets from a standard no-reply email address and we frequently reach the ticket/contact association limit. We created a workflow to remove associations as per the link https://knowledge.hubspot.com/workflows/manage-crm-record-ass read more

Hi, I'm experiencing issues logging into my HubSpot account via Test Automation using playwright. The following message appears whenever login is performed: "There was a problem logging you in, Sorry, there was an issue logging you i read more

In the customer portal, we respond from a Customer Care HubSpot account where the first name of the account is Customer and the last name is Care. So when we respond to a customer's message from the customer portal in the Help Desk, the response nam read more

My company is currently transitioning roles and the way we communicate with our customers. Sales uses Outlook and Support uses HubSpot. For example, we have Sales staff forwarding customer emails to HubSpot for our Support team to answer. When a Sa read more

Hello all, I have been using the @mention in Helpdesk to communicate with my team about those specific tickets. I never realized that the tickets with a mention are not being removed from the @ mention queue even after being closed. This cr read more

I have five service professionals on my team. Those are the primary people who interact with tickets. One of the channels for our Help Desk is a chat bot. The chat bot settings are to only allow live chats when someone is available. We are having a read more

Hello, documentation suggests that you can enable SMS sending within a HubSpot workflow , but this doesn't appear to be an option with a ticket based workflow; can only seem to get the SMS option from a contact workflow. Is this possible or a read more

One of my accounts associated with woosh.co.za fails to load the dashboard. All browsers that I've tried to log in with, time out. I've even tried using a different network. Please note that If I load any account associated with a different domain, read more

Hi there, My team has a mailbox, "support@domain.com". Sometimes, team members receive tickets in their personal mailbox, such as "john@domain.com". If that happens, we move them manually in Outlook over to the support mailbox. Usually, HubS read more

Hi Community, We are looking for a way to identify new customer ticket volume . As we onboard new clients, we want to ensure we don’t miss any opportunity for new customers to succeed with our solution. Specifically, we are looking for read more

The Ticket Owner and the associated Conversation Assignee are not synchronized. When the Ticket Owner is updated directly within the ticket, the change does not reflect in the inbox. Is there a solution for this?