Tickets & Conversations

Hi! I'm trying to set up our support workflows and I'm currently stuck with getting our ticket pipeline visible in the Tickets-view in our conversation inbox. The customer is basically asked for the topic if they weren't able to self-serve and we ...

Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an...

Como faço para criar reuniões e/ou eventos no google calendar para o objeto ticket, de maneira automatizada por um sequencia ou por um fluxo de trabalho?

I need to achieve the following: - Ensure tickets have their appropriate tags for reporting - Ensure the Conversations Inbox is optimized for a smooth Chat support experience Currently, there are Required Ticket Property prompts whenever we ch...

Our Customer Service Team is split into two different divisions. An Engineering division for product knowledge and project assistance and a Help Desk division for ordering questions, website help, etc... Specifically in our engineering division I w...

Hi HubSpot Gurus! I'm new to HubSpot and recently want to make a report from HS, but I encounter some mismatched data about 'Meetings Booked' in my report, can anyone help me to solve the problem? Thank you before!

Good morning Service Hub guru's! We are working with an international company that has service agents all over the world. As we were preparing the proposal, the company indicated that there were 40 agents that would need access. As they dri...

hi, I'm setting up my chatbot/livechat now i have issues with the availability part of it. is there a way when someone comes in the chat and agents are available to put a message "wait while agent is free" and then the support agent ...

When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a...

Hi We have a Sales and Service paid accounts for Hubspot Am I missing something or is it not possible to create a workflow and have it send and automated email to user after a critera? (without marketing pro) What i mean is lets say i cr...

In 2022, is it possible that HubSpot doesn't have dependent drop downs for ticket Properties? I understand something like this exists in Forms, but how can it be that there is no dependency options for ticket properties? The dirtiest dirt c...

Hi everyone, ist there any possible way to send automatic E-Mails via Workflows or other similar options? I know there is an option with marketing contacts, but we have over 130,000 contacts, so it would be far too expensive for us to list them all...