We are not currently using HubSpot to manage support tickets. But are really wanting to consolidate resources into one platform (HubSpot). Our SaaS organization has multiple business lines; we categorize our customers to the city they are in (i.e. read more
Hola En el espacio de contactos de hubspot, queremos agregar uno o varios contactos a una lista activa ya creada. Pero cuando quiero agregar este contacto a una lista, este solo me permite agregar a las listas estáticas. read more
Hola @CComunicacion ,
Puedes encontrar instrucciones para añadir contactos a listas activas aquí: https://knowledge.hubspot.com/es/lists/add-...read more
Hi. We are in the process of implementing HubSpot Service and moving from Salesforce. Our current support process allows my team to assign a support ticket to a certain tier/queue. For example, a simple support case comes in, and remains in "tier 1 read more
Hi @OHenderson6 ,
If the ticket is created via form submission or a team email and if the contact is automatically associated with the comp...read more
Hello! If a contact has two companies assocaited to their contact record would they be able to see tickets for both companies when using the customer portal, or would it only show the primary companies tickets? Thank you in advance!
Hi everyone, I was able to create a workflow however, the only action under communication is to send an email. I tested it and it did sent an automated email response but the auto response did not appear in the customer portal ticket details page ( read more
Hi @AAdofina I would follow through with @Lucila-Andimol 's recommendation here and then get to support to gain clarity if it's working as intende...read more
Intercom has a feature in their chatflow builder that sends an automated response to a user only after they've typed a question. I don't see the ability to do that in hubspot chatflows, is there anyway to make this happen?
FYI for those interested. Myself and @SOgunleye met on a call to go through her chatbot issue and discovered that because she was using two 'Send a...read more
Hi all, I need to create myself an overview report of open tickets from each day for the last month(or selected period of time). Basically I want the days to be displayed on the x axis(1,2,3,4,etc) and on the y axis I want to have the number of read more
Hello, How can I have under Company: A 1st level property called Types of Partners And then a 2nd level associated to each 1st level property Basically a subcategories of Property See below an example of the structure So read more
Hi @MFreyne ,
This can be achieved with conditional properties: https://knowledge.hubspot.com/crm-setup/set-up-conditional-logic-for-enumerat...read more
I am using the email forwarding to forward inbound emails to my mail provider to Hubspot. The mail gets received and ticket created as expected, but the ticket is assigned to the forwarder and not the original sender. I've turned this setting on/o read more
It is the associated record I am refering to, though I see my post could be misleading in that sense. All emails being forwarded to HubSpot gets...read more
Hello! First post here and am excited to be a part of this community! My company has been using Hubspot for a while now but we are just starting to dig into reporting and metrics to develop KPIs for our service and support team. I've noticed tha read more
Hi @ricksox ,
Typically, you would also set up a workflow that enrolls tickets when they move into the closed status. This workflow would then...read more