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  • SThompson7 on October 19, 2021
    1 Replies
    Is there a way to add an option of waiting on customer in the conversations inbox?
    Community Manager
    October 20, 2021 04:14
    Hi @SThompson7 Thank you for reaching out. This is not possible at this stage within HubSpot, I'd recommend upvoting and commenting ...
  • Samig on October 19, 2021
    3 Replies
    Hi all, Is it possible to send notifications from Hubspot to Slack Private Channels? Thanks in advance.
    Top Contributor | Platinum Partner
    October 20, 2021 04:47
    Hi @Samig , best thing would be to use the Slack Integration and then you can use it as an action in workflows to send Slack notifications. Best...
  • Jayeshurath on October 18, 2021
    1 Replies
    Is there a way to merge tickets from list view after selecting multiple tickets like above?
    Community Manager
    October 18, 2021 19:12
    Hi @Jayeshurath , thanks for your post! Looking at this knowledge base article ( Merge Tickets ), the only way to merge tickets is from the t...
  • ESmith-Robert on October 18, 2021
    1 Replies
    Hello, I sent x2 marketing emails with working links this morning. I tested the emails before sending them, and all the links worked. However, once the emails had been sent, I received reports from recipients saying that the links were broken. ...
    Community Manager
    October 19, 2021 02:20
    Hi @ESmith-Robert Thank you for reaching out. This is strange, can you send me via DM the name of the marketing email in your portal?...
  • MRosales4 on October 15, 2021
    3 Replies
    Is there a way or an option where we can (voluntarily) remove our access from an account we are no longer associated with?
    October 19, 2021 06:52
    Thank you for this
  • CecileMJ on October 15, 2021
    1 Replies
    Hi guys, I'd like to delete an action from a chatflow and not delete the action completely from my action pool. Is this possible? see screenshot
    Community Manager
    October 18, 2021 03:19
    Hi @CecileMJ Thank you for reaching out. To delete an action click on options > delete . At this time, you cannot keep an action ...
  • egiuliani on October 14, 2021
    2 Replies
    Hi, is it possible to use the "Two-way sync" of Shopify integration to sync only a set of customers? It would be great if I could do it by choosing a specific list. My goal is to embed in Shopify a registration form that create a customer in...
    October 20, 2021 07:01
    Hi, can anyone help me please? Thanks
  • Solved
    MorganW on October 13, 2021
    4 Replies
    Is there a workaround to enforce Company as a required property when logging Service Hub tickets?
    October 14, 2021 00:03
    Karsten, you're like the superman of the Hubspot world. Thanks again for the insight. Frustrating to hear that such an obvious and simple requireme...
  • MPelamonia on October 12, 2021
    2 Replies
    Hi there, We've recently switched from Intercom to HubSpot and set up the chat on different websites. One is on a logged in environment, our main website and our help centre. We've also set up visitor identification to identify the users who are lo...
    Key Advisor | Gold Partner
    October 13, 2021 13:25
    Hi @MPelamonia While I haven't tested the chat, we use the HubSpot tracking code (which also delivers chat, notifications, forms, etc.) on m...
  • Dan8 on October 12, 2021
    2 Replies
    Hey HS community! Just hoping you may be able to guide me here: My business requires a 'partner portal' (based on my Google search, I think that is what I need) to allow other business to log into a portal and create a ticket for work done for a mu...
    October 12, 2021 15:33
    Hi Stjepan, As I'm currently using Starter, being a small business startup, I'm not going to upgrade to Business or Enterprise, so this is not cu...
  • Solved
    Roosi_Chris on October 11, 2021
    2 Replies
    Hi there. We recently started using the Ticketing System in a small test "go-live". Since then we are getting more and more tickets. One of my co-workers tried to search for a mail conversation he had within one of the tickets, but somehow the s...
    October 12, 2021 00:12
    Hi Karsten. Alright, thank you for the Information. I tried you suggestion and it is working as i hoped. Mails are searchable and im able to find...
  • SNerz on October 10, 2021
    1 Replies
    I was wondering if anyon has found a way to create a D8 report or something similar. What I would like is to create a sort of word template that can use a worflow to be autofilled with information from fields in Hubspot (from a complaint ticket) tha...
    Contributor | Platinum Partner
    October 10, 2021 23:27
    Hi @SNerz You can try solving your problem using Zapier. Check the possibilites here. Or you can user Onlizer
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