Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • No Replies Yet
pythonogren on February 26, 2024
Hi, I have connected my Facebook pixel to hubspot. I think I am getting 2 events from you, one is initial_lead and the other is lead. What is the difference between these two pixel events? initial_lead is always a bigger number than lead. I have read more
0 upvote
0 Reply
KOwen87 on February 23, 2024
I have two major struggles with my current chatflow setup. Any ideas? 1. Currently, if someone selects "join the mailing list" with the chatbot and goes through that flow, they submit their name and email. At the end, we say "can I help you with read more
1 upvote
2 Replies
Most Valuable Member | Diamond Partner
February 26, 2024 07:43
@KOwen87 when you're collecting name and email, there is an option to "skip this action if already exists": That means that if they alr...read more
CNolan21 on February 23, 2024
I have multiple emails linked to a team inbox, and because of this, my team keeps selecting the incorrect sender address, when sending an email. So the email will be coming from Brand A, when I want it to come from Brand B. I've tried to drill the read more
0 upvote
1 Reply
Most Valuable Member | Diamond Partner
February 24, 2024 21:12
Hi @CNolan21 I would connect each brand email to their own inbox and restrict access to each inbox accordingly. The user permissions for what...read more
Solved
Matas on February 23, 2024
Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 23, 2024 05:08
Hi @Matas , There is no way to automatically detect or prevent this, unfortunately, at least not in a sufficiently consistent manner. He...read more
Solved
JBailey6 on February 22, 2024
Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons read more
Accepted Solution
Most Valuable Member | Diamond Partner
February 22, 2024 19:29
Hi @JBailey6 while I can't speak to why there hasn't been an update from HubSpot on the previous idea requests, one thing I've learned about the co...read more
SWenglikowski on February 22, 2024
My url has changed from the original revitalizeuwellnesscoaching.com to revitalizeuwellnesscoaching.com/en-us/ How do I change this back
1 upvote
2 Replies
Most Valuable Member | Diamond Partner
February 22, 2024 18:16
Hi @SWenglikowski the reason your URL has /en-us is because of your website language settings, which you can modify here: Settings > Website >...read more
pythonogren on February 22, 2024
Hi, How do I export my contacts? There is no export option.
0 upvote
1 Reply
Hall of Famer | Partner
February 22, 2024 06:30
Hi @pythonogren , You can find instructions here: https://knowledge.hubspot.com/import-and-export/export-records It should be behind y...read more
Solved
ShannonDean on February 22, 2024
Hello all, Looking for a way to update a tickets owner to the "Created by User ID" based on the status of the pipeline. E.g. When a ticket progresses to a specific step I want the owner to revert back to the person who created the ticket (will be read more
0 upvote
1 Reply
Accepted Solution
Contributor
February 22, 2024 05:34
Hi @ShannonDean , There is no simple way to do this unfortunately. If you have Ops Hub I think it would be doable using custom code - but you w...read more
TSchmidt9 on February 21, 2024
Hello Community, We have recently had the problem that our sender address has changed from support@nomad-publishing.de to an @bf .hubspot-inbox.com address for reasons that have not yet been clarified. As soon as someone tries to reply read more
0 upvote
2 Replies
Member
February 21, 2024 13:06
Hi Tom, thanks for replying. I've checked and my mailadress is still connected (screenshot attached)
Thoamos on February 21, 2024
Hi everyone, So I created my first chatbot and been looking for hours to solve this issue, beacause the conversation and ticket that the chatbot is supposed to make, does not appear in my inbox. Any help would be greatly appreciated! Thanks! read more
0 upvote
2 Replies
Member
February 21, 2024 08:09
Hi Karsten, Thanks for the help! I have only one inbox, by defeault I guess.
BlaireThomas on February 20, 2024
I recently created a Technical Support chat bot through Cody AI that I want to implement into my Hubspot Knowledge Base. It gives amazing answers to all questions that we have tested on it so far. I am on the Service Hub Pro plan. Is there a way read more
0 upvote
1 Reply
Community Manager
February 21, 2024 03:10
Hi @BlaireThomas , I hope that you are well! Great question, thank you for asking the Community! I found for you this similar post " Embed code ...read more
Solved
inserrad on February 20, 2024
Hi All, I’ve created a Zap that creates a Shipping label in Shippo once a Service Ticket is generated. Right now, the easiest way to make it work was to create my own custom properties within the ticket to correlate to specific needs for a shipp read more
0 upvote
1 Reply
Accepted Solution
Participant
February 20, 2024 12:44
Hi, If the contact is associated with the ticket, you can use the find association step in the HubSpot connection within Zapier. Then, you will g...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.