La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
Due to the nature of our business, we can only interact with "authorized contacts" at our client businesses. We have run into issues where a non-authorized contact was either included on an email chain or emailed our support mailbox directly. This r Lire la suite
Hi All, This client of us uses everything in HubSpot. Sales, Marketing, Service. For conversations and tickets with the client there is often a third party involved where they ask for information about the enquiry. (So, client, business, third p Lire la suite
@FMoor on the email that is forwarded to the third-party, remove the association with the client.
At the bottom of the email, when fully expa...Lire la suite
Hi everyone, I have the HubSpot Plug-in on Outlook on my MAC. The issue is - when I reply to an email, or create a new email and insert the contact I am sending it to, more often than not I 'tab' down to start typing the content of the ema Lire la suite
Hi Foks, We're having trouble with missing attachments in customer emails. When we get emails from customers, attachments aren't showing up in the email tickets or the conversation inbox. We're also seeing the error message [Attachment Lire la suite
Hey @AElMarrakeshi , thank you for posting in our Community!
Please verify that the integration is set up correctly and that there are no conf...Lire la suite
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to Lire la suite
Thank you for your response and help, Diana. I checked out the Sakari link you sent. It looks like it does what we are currently doing with Google Vo...Lire la suite
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the Lire la suite
Hi @MeesvP ,
From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...Lire la suite
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i Lire la suite
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of Lire la suite
Hi Pam, thank you for coming back to me. There's an issue on both desktop and mobile, albeit a slightly different one. On both desktop and mobile, th...Lire la suite
We can only create a ticket and have it automatically open into full screen view in CRM > Tickets. Is there a keyboard shortcut available to create a ticket from this screen? We have high volume users who want to be able to create a ticket, Lire la suite
Hey there @DNeal32 and welcome to the Community!
When you say reps want to create and view a ticket wherever they are, could you be talking ...Lire la suite
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone Lire la suite
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...Lire la suite
Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales& Lire la suite
Hello @ASahin , Yes, there is a solution. You can solve this using automation. Automation: step 1. You can set trigger according to your ce...Lire la suite
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? Lire la suite
Hey @PrabinS , Happy Friday!
In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...Lire la suite
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