Is it possible to create a standardized ticket name based on form fields? In other words, our ticket submission form would have fields for Date, Issue and Platform. Once those fields are completed, a hidden field for Ticket name would include [D read more
Hi, I am trying to figure out a way to automatically update property values within tickets that is triggered dependent on which snippet/template my support team uses. We have specific replies that we use depending on what the end user is asking read more
Hi I am new to HubSpot system and community. I am interested to know how to download the Ticket description content, so I can convert to a Word Cloud (say to see the conversation trends over a given period of time e.g. a month) Regards Jan read more
Greetings, everyone, new HubSpot user here beginning the steep climb up the learning curve. I'm looking to automate the creation of a task list in a ticket for servicing a microscope that we manufacture. Ideally I would enter the serial number and read more
Right now, we are using Zendesk and are looking at migrating over to ServiceHub. Right now, we use ServiceHub just for NPS customer surveys. I am wondering if ServiceHub can generate the following customer service issue (complaints) reports auto read more
Is it possible to get some information from user as a mandatory field while completing a task. Example, Let say I have assigned a Task in Hubspot, I should not be allowed to close the task until I filled a field which should be asked in UI.
Goog morning! I'm new to Hubspot and I'm struggling to find a way to associate a ticket with specific company role. When a new company is created we have multiple contacts assigned to it: sales rep, technical SME. When we start a deal with a c read more
For day to day comunications with customers we attach 3D Digital files. However we cannot so this through the conversations tab or within the records on hubspot. Is this possible through another mean other method via hubspot direct.