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DBoroi on December 07, 2022
Is it possible to create a standardized ticket name based on form fields? In other words, our ticket submission form would have fields for Date, Issue and Platform. Once those fields are completed, a hidden field for Ticket name would include [D read more
0 upvote
1 Reply
Hall of Famer | Partner
December 07, 2022 21:38
Hi @DBoroi , This would require a ticket-based workflow (available in Service Hub Professional) that enrolls new tickets and applies this nami...read more
DennisHL on December 07, 2022
Hi, I am trying to figure out a way to automatically update property values within tickets that is triggered dependent on which snippet/template my support team uses. We have specific replies that we use depending on what the end user is asking read more
0 upvote
2 Replies
Key Advisor | Diamond Partner
December 07, 2022 11:06
@DennisHL In the past, I've been able to pull specific templates by filtering based upon the subject line that was used. It's not always perfect es...read more
JParker20 on December 06, 2022
Hi I am new to HubSpot system and community. I am interested to know how to download the Ticket description content, so I can convert to a Word Cloud (say to see the conversation trends over a given period of time e.g. a month) Regards Jan read more
0 upvote
1 Reply
Hall of Famer | Partner
December 06, 2022 21:46
Hello @JParker20 , You can export your tickets (including the ticket description) by following these steps: https://knowledge.hubspot.com/crm...read more
Solved
DavidRoberts on December 06, 2022
Greetings, everyone, new HubSpot user here beginning the steep climb up the learning curve. I'm looking to automate the creation of a task list in a ticket for servicing a microscope that we manufacture. Ideally I would enter the serial number and read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
December 06, 2022 12:51
Hi @DavidRoberts , It is possible to automatically create tasks using ticket-based workflows, available in Service Hub Professional: https://...read more
Solved
AaronBoatin on December 05, 2022
Right now, we are using Zendesk and are looking at migrating over to ServiceHub. Right now, we use ServiceHub just for NPS customer surveys. I am wondering if ServiceHub can generate the following customer service issue (complaints) reports auto read more
1 upvote
6 Replies
Accepted Solution
Participant | Diamond Partner
December 06, 2022 02:23
Hello @AaronBoatin , With Service Hub Pro, you are able to create 100% custom reports using all service hub functionnalities and you can also...read more
SVenkatesan on December 05, 2022
Is it possible to get some information from user as a mandatory field while completing a task. Example, Let say I have assigned a Task in Hubspot, I should not be allowed to close the task until I filled a field which should be asked in UI.
1 upvote
1 Reply
Recognized Expert | Elite Partner
December 05, 2022 06:42
@SVenkatesan in Settings > Objects > Tickets, click on Pipelines and then Configure. Once there, you can "edit properties" of the...read more
Solved
DAndrione on December 03, 2022
Good morning Contact & company association are pretty clear concept... Looking for guidance around contact to ticket association. How this can be used? thanks
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 04, 2022 04:37
Hi @DAndrione , The association between contact and ticket has many purposes: Easily see in the right sidebar of a ticket record which con...read more
Solved
DAndrione on December 02, 2022
Goog morning! I'm new to Hubspot and I'm struggling to find a way to associate a ticket with specific company role. When a new company is created we have multiple contacts assigned to it: sales rep, technical SME. When we start a deal with a c read more
0 upvote
7 Replies
Accepted Solution
Top Contributor | Partner
December 03, 2022 13:24
You can use the API association v4 calls to find contacts based on a company id by as association label. That endpoint is this: /crm/v4/obj...read more
SAnderson2 on December 01, 2022
All of our tickets for the last year in our hubspot pipelines disappeared. I tried to find a way to open a ticket and it was not easy. Anyone else reported this? Any status?
1 upvote
3 Replies
Community Manager
December 02, 2022 02:20
Hi @SAnderson2 and @RReardon , HubSpot had an issue earlier regarding the ticket pipelines tool. I wanted to share this incident repor...read more
Oopma on December 01, 2022
All of my tickets disappeared today. I use tickets to fill orders, and with Christmas coming up, I need those tickets back ASAP. Please help!
0 upvote
4 Replies
Community Manager
December 02, 2022 02:22
Thank you for sharing this update, @JStan18 !
AAziz92 on December 01, 2022
HI, I was working on Hubspot and now out of nowhere many tickets vanished and now I cant find almost 88 tickets of mine. What is the issue?
0 upvote
1 Reply
Community Manager
December 02, 2022 02:20
Hi @AAziz92 , HubSpot had an issue earlier regarding the ticket pipelines tool. I wanted to share this incident report from our status ...read more
Solved
JDavies14 on December 01, 2022
For day to day comunications with customers we attach 3D Digital files. However we cannot so this through the conversations tab or within the records on hubspot. Is this possible through another mean other method via hubspot direct.
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Partner
December 02, 2022 06:48
Hi @JDavies14 , and thanks for looping us in @kvonloesecke , happy to help! This is the list of supported file types and sizes by product ,...read more
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