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  • phtheref on September 23, 2021
    0 upvotes
    0 Replies
    Hi! I've created support form where customer have to select ticket categories f.e. problem with computer, problem with password etc... These categories are same how we are categorise tickets. Is it possible to create automation workflow that these...
    Reply
  • TEnnis on September 23, 2021
    0 upvotes
    0 Replies
    Hello, I am trying to find a way to auto generate a ticket or at least a new contact from an incoming phone call. I work in the customer service department of a company that takes several incoming calls throughout the day. All the other systems ...
    Reply
  • Solved
    GGreen on September 22, 2021
    0 upvotes
    1 Replies
    We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away. ...
    Reply
    Community Manager
    September 22, 2021 14:40
    Hello @GGreen thank you for posting in our Community! I'm reading here in this article that your chatflow needs a bot in orde...
  • MSummers on September 22, 2021
    0 upvotes
    0 Replies
    Hey All, I am looking for a way to get a report that provides me detail about when the first call is logged by an agent. There's an option for First Aget Email logged, and I can see that property in ticket properties, and I can create a sim...
    Reply
  • TDeller on September 18, 2021
    0 upvotes
    2 Replies
    We have pro Hubspot CSM and our site will be hosted on Hubspot as well. Our product is a SaaS browser app, however and we would love to be able to open chat and scheduling for a user inside the app without refreshing to page and without sending them...
    Reply
    Recognized Expert | Partner
    September 20, 2021 06:18
    Thanks @TiphaineCuisset Hey @TDeller Take a look at these links: Opening a chat window via API Embedding Scheduler on a page ...
  • MSchuster on September 16, 2021
    0 upvotes
    1 Replies
    We use the iOS app for accessibility to customers when we're away from the computer, so have notifications turned on so new conversations alert us and we can respond. When a customer opens an e-mail, we get notified with an iOS push notification...
    Reply
    Community Manager
    September 17, 2021 09:32
    Hi @MSchuster , Welcome to the Community! 👋 I'm glad that you're using our mobile app. Notifications about email opens and clicks ar...
  • LG8 on September 15, 2021
    0 upvotes
    1 Replies
    Im trying to search for client street address and cannot get any information pulled up. Any guesses as to why its not working or solutions? Help is greatly appreciated. Above is showing that the 'Street Address' column is turned on and an e...
    Reply
    Most Valuable Member
    September 15, 2021 21:15
    Hi @LG8 , The HubSpot search does not extend to the Street address, unfortunately. All records can be searched by record name, notes, email su...
  • STucker7 on September 14, 2021
    0 upvotes
    7 Replies
    Hello and thanks for taking the time to read my issue. Hopefully someone can help. I only had a HubSpot account for a short time while I tested it out and discovered it wasn't what I needed. During that short time, I integrated a HubSpot chat box on...
    Reply
    Community Manager
    September 20, 2021 19:04
    Ok, good to hear that the chatflow isn't appearing in your website. It shouldn't take a day, but it could be that your browser was cached hence th...
  • Baduist on September 14, 2021
    0 upvotes
    2 Replies
    Is it possible to automatically assign a ticket (or create a task) to a team / rep based on keywords in the content of the ticket? i.e. if an oncoming message has the word "unsubscribe" assign it to a certain team member, or if it contains "intere...
    Reply
    Member
    September 17, 2021 00:35
    Thank you @kvonloesecke ! Is it possible to somehow do the same with conversations?
  • LWakefield on September 13, 2021
    0 upvotes
    2 Replies
    Getting this error:
    Reply
    Member
    September 15, 2021 05:13
    Thanks @TiphaineCuisset , I've had a look but I don't think that's it, there's no visible required field that I need to fill, it seems like it's be...
  • Solved
    Roosi_Chris on September 13, 2021
    0 upvotes
    4 Replies
    Hello there. When sending mails out of the Inbox, there always is a subscription footer added. Can this be disabled by default? I cant seem to find it. It can be deleted out of the mail manually, but you have to do it everytime you write a new ...
    Reply
    HubSpot Moderator
    September 14, 2021 02:24
    Thanks, @natsumimori !
  • NJacob on September 09, 2021
    0 upvotes
    2 Replies
    I am a free plan for now. A little confused with everything still before I pay. So I have the form and connected it to my google support channel. WordPress plugin connected. I can see the chat guy on the front page and I can see the form. So good. H...
    Reply
    Member
    September 21, 2021 17:57
    Hi Pam. Sorry for the late response. School started. I’m also a teacher. Anyway I’ll look at the article link too. So in HubSpot online I have check...
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