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GColebourne le Mars 24, 2023
Hi community. We have service hub ticketing in place, and auto assignment to an owner on rotation in our service team group for new incoming messages. As we enter a high contact period, I'd like to manage workflows better to ensure effective out Lire la suite
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1 Réponse
Au panthéon de la communauté | Partenaire solutions
Mars 24, 2023 11:22
Hi @GColebourne , Out of the box this is not possible but it can be achieved with custom code actions in Operations Hub Professional or higher...Lire la suite
Jovi le Mars 24, 2023
Hi, I'm new using Hubspot, looking around for a button that allows me import custom properties from another hubspot to mine, couldn't find. I see that i can export config from tickets, but the format of xlsx file created doens't work to import, be Lire la suite
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fstjohn le Mars 24, 2023
I apologize if this has been covered but we are looking to create a report showing which employees utilize the resources of a given service pipeline (in this case; Service Tickets of Marketing Requests). I attempted to sort the incoming request Lire la suite
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FlyingAnds le Mars 23, 2023
Hi all. We are experiencing an issue with hubspots threading logic in conversations from certain senders. Pretty much every time they send us an email, from the same adress, it's bulked into the same thread. Even though it's clearly a new email. Wh Lire la suite
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1 Réponse
Gestionnaire de communauté
Mars 23, 2023 14:31
Hello @FlyingAnds , thank you for posting in our Community. When you send a tracked sales email, HubSpot embeds an invisible one-pixel image...Lire la suite
ManekaM le Mars 23, 2023
Hi all In the Conversation Tool, recently a few of one-to-one emails are not being delivered with error message "Message Failed to be Delivered". I could not get any resources to help me unbounce the valid email addresses. I was told th Lire la suite
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7 Réponses
Au panthéon de la communauté | Partenaire solutions
Mars 23, 2023 05:05
Hi @ManekaM , I am a HubSpot partner, yes, but partners don't have any influence over the startup program criteria, unfortunately. These are s...Lire la suite
R_S le Mars 22, 2023
Hi there, I've created a workflow that automatically assigns tickets as they are submitted through a form, based on the ticket category. Whenever the workflow is triggered, the assignee indeed gets an email notifying them of the assignment but Lire la suite
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Accepted Solution
Au panthéon de la communauté | Partenaire solutions
Mars 22, 2023 11:42
Hi @R_S , Your workflow is ticket -based, not conversation -based. Your second screenshot is showing a conversation, not a ticket. If ...Lire la suite
Xhana le Mars 22, 2023
Dears, The email registered in this account is accidentally registered as an extra email also in another account. Can you please guide me how to remove it from the other account? Thank you!
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Au panthéon de la communauté | Partenaire solutions
Mars 22, 2023 22:10
Hi @Xhana , Where exactly are you seeing this, could you share a screenshot? Best regards
TKG_Pete le Mars 21, 2023
We have some users who are unable to add comment or send email in the conversations section of hubspot. One user is able to add a comment when using one PC but not on the other. Both using Chrome. Another user unable to send email from conversat Lire la suite
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3 Réponses
Mars 22, 2023 16:42
Hi Jacob, Thanks for the suggestion. I thought this may be the case but I have one user that I elevated to Super Admin and still has the same issue....Lire la suite
IT-Services-GMC le Mars 21, 2023
We've recently changed our hosting setup and after that, we no longer get inbound mail to Hubspot. We still get tickets created if we use the forms, but we can't have a conversation back and forth about it. Please help.
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1 Réponse
Gestionnaire de communauté
Mars 22, 2023 08:55
Hi @IT-Services-GMC , Thank you for reaching out to the Community! The Conversations tool only supports inboxes that are hosted with Offic...Lire la suite
JoseGLS le Mars 21, 2023
Hi, We have connected our team inbox to automatically create a ticket when we receive an email from a specific inbox. Now, what we want is to create the ticket in a specific pipeline or another pipeline depending on whether the email (contact) Lire la suite
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Accepted Solution
Au panthéon de la communauté | Partenaire solutions
Mars 21, 2023 06:32
Hi @JoseGLS , I'm not aware of a way to add this branching logic at the moment of ticket creation, unfortunately. The way I'd approach this is...Lire la suite
AaronBoatin le Mars 20, 2023
I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig Lire la suite
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Accepted Solution
Au panthéon de la communauté | Partenaire solutions
Mars 20, 2023 22:17
Hi @AaronBoatin , As far as I know, there isn't any way to automate this, no. The person who closes the ticket would have to quickly check whe...Lire la suite
TDokov le Mars 20, 2023
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. Lire la suite
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3 Réponses
Gestionnaire de communauté
Mars 22, 2023 07:53
Hi @TDokov , Thanks for the additional details on your team, and for the screenshot! When you say the workflow is not working, do you me...Lire la suite
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