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R_S on March 22, 2023
Hi there, I've created a workflow that automatically assigns tickets as they are submitted through a form, based on the ticket category. Whenever the workflow is triggered, the assignee indeed gets an email notifying them of the assignment but read more
0 upvote
0 Reply
Xhana on March 22, 2023
Dears, The email registered in this account is accidentally registered as an extra email also in another account. Can you please guide me how to remove it from the other account? Thank you!
0 upvote
0 Reply
TKG_Pete on March 21, 2023
We have some users who are unable to add comment or send email in the conversations section of hubspot. One user is able to add a comment when using one PC but not on the other. Both using Chrome. Another user unable to send email from conversat read more
1 upvote
2 Replies
March 22, 2023 06:43
I had the same problem. In Firmao CRM, which we use now, everything works flawlessly.
IT-Services-GMC on March 21, 2023
We've recently changed our hosting setup and after that, we no longer get inbound mail to Hubspot. We still get tickets created if we use the forms, but we can't have a conversation back and forth about it. Please help.
0 upvote
1 Reply
Community Manager
March 22, 2023 08:55
Hi @IT-Services-GMC , Thank you for reaching out to the Community! The Conversations tool only supports inboxes that are hosted with more
JoseGLS on March 21, 2023
Hi, We have connected our team inbox to automatically create a ticket when we receive an email from a specific inbox. Now, what we want is to create the ticket in a specific pipeline or another pipeline depending on whether the email (contact) read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 21, 2023 06:32
Hi @JoseGLS , I'm not aware of a way to add this branching logic at the moment of ticket creation, unfortunately. The way I'd approach this more
AaronBoatin on March 20, 2023
I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 20, 2023 22:17
Hi @AaronBoatin , As far as I know, there isn't any way to automate this, no. The person who closes the ticket would have to quickly check more
TDokov on March 20, 2023
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more
0 upvote
3 Replies
Community Manager
March 22, 2023 07:53
Hi @TDokov , Thanks for the additional details on your team, and for the screenshot! When you say the workflow is not working, do you more
paulem on March 20, 2023
We imported a bunch of tickets from our old CRM tool into hubspot. Now all these tickets are visible for our customers in the customer portal, which is great, but it only shows the headline and no content and no follow up conversations. It turns read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Platinum Partner
March 21, 2023 05:39
Hi @paulem , There is no need to import conversations (which is impossible at the moment) You can simply import "Emails" and associate them with more
BRapson on March 19, 2023
Hi, I have 9 deals all at various stages, but the different stages aren't registering on this report. What are we doing wrong?
0 upvote
1 Reply
Hall of Famer | Partner
March 19, 2023 22:10
Hi @BRapson , In the version of this report that shows conversion rates from one stage to another, HubSpot expects a deal to have gone more
EArosemena on March 17, 2023
There are random associations across deals/tickets/contacts which are particularly confusing. How can we fix this? Thank you
0 upvote
1 Reply
Hall of Famer | Partner
March 17, 2023 06:44
Hi @EArosemena , While these things may seem random, they usually aren't. Have you checked the association history of these records for clues? more
PLaukvik on March 17, 2023
Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif read more
0 upvote
1 Reply
Community Manager
March 17, 2023 13:47
Hello, @PLaukvik . Thank you for posting in our Community! Let's invite our top experts to this conversation @RJaglan @ElyshaShave @SNigam more
VBhardwaj on March 16, 2023
Hi, I am getting this error : Some features will stay blocked "We weren't able to verify your information. Unfortunately, we can't give you full access to the HubSpot platform. This is a final decision ." Kindly guide me to get full access. read more
0 upvote
2 Replies
March 22, 2023 06:45
I had the same problem. In Firmao CRM, which we use now, everything works flawlessly.
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