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Matas on February 23, 2024
Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be read more
0 upvote
2 Replies
Member
February 23, 2024 05:13
Hello, Karsten, Thank you for light speed answer 😄 understood the situation. Thanks;)
Solved
JBailey6 on February 22, 2024
Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons read more
Accepted Solution
Most Valuable Member | Diamond Partner
February 22, 2024 19:29
Hi @JBailey6 while I can't speak to why there hasn't been an update from HubSpot on the previous idea requests, one thing I've learned about the co...read more
SWenglikowski on February 22, 2024
My url has changed from the original revitalizeuwellnesscoaching.com to revitalizeuwellnesscoaching.com/en-us/ How do I change this back
1 upvote
2 Replies
Most Valuable Member | Diamond Partner
February 22, 2024 18:16
Hi @SWenglikowski the reason your URL has /en-us is because of your website language settings, which you can modify here: Settings > Website >...read more
pythonogren on February 22, 2024
Hi, How do I export my contacts? There is no export option.
0 upvote
1 Reply
Hall of Famer | Partner
February 22, 2024 06:30
Hi @pythonogren , You can find instructions here: https://knowledge.hubspot.com/import-and-export/export-records It should be behind y...read more
ShannonDean on February 22, 2024
Hello all, Looking for a way to update a tickets owner to the "Created by User ID" based on the status of the pipeline. E.g. When a ticket progresses to a specific step I want the owner to revert back to the person who created the ticket (will be read more
0 upvote
1 Reply
Contributor
February 22, 2024 05:34
Hi @ShannonDean , There is no simple way to do this unfortunately. If you have Ops Hub I think it would be doable using custom code - but you w...read more
TSchmidt9 on February 21, 2024
Hello Community, We have recently had the problem that our sender address has changed from support@nomad-publishing.de to an @bf .hubspot-inbox.com address for reasons that have not yet been clarified. As soon as someone tries to reply read more
0 upvote
2 Replies
Member
February 21, 2024 13:06
Hi Tom, thanks for replying. I've checked and my mailadress is still connected (screenshot attached)
Thoamos on February 21, 2024
Hi everyone, So I created my first chatbot and been looking for hours to solve this issue, beacause the conversation and ticket that the chatbot is supposed to make, does not appear in my inbox. Any help would be greatly appreciated! Thanks! read more
0 upvote
2 Replies
Member
February 21, 2024 08:09
Hi Karsten, Thanks for the help! I have only one inbox, by defeault I guess.
BlaireThomas on February 20, 2024
I recently created a Technical Support chat bot through Cody AI that I want to implement into my Hubspot Knowledge Base. It gives amazing answers to all questions that we have tested on it so far. I am on the Service Hub Pro plan. Is there a way read more
0 upvote
1 Reply
Community Manager
February 21, 2024 03:10
Hi @BlaireThomas , I hope that you are well! Great question, thank you for asking the Community! I found for you this similar post " Embed code ...read more
Solved
inserrad on February 20, 2024
Hi All, I’ve created a Zap that creates a Shipping label in Shippo once a Service Ticket is generated. Right now, the easiest way to make it work was to create my own custom properties within the ticket to correlate to specific needs for a shipp read more
0 upvote
1 Reply
Accepted Solution
Participant
February 20, 2024 12:44
Hi, If the contact is associated with the ticket, you can use the find association step in the HubSpot connection within Zapier. Then, you will g...read more
sna98Gabriel on February 16, 2024
I'm getting verification codes on my phone, without ever using hubspot.
0 upvote
1 Reply
Member
February 16, 2024 11:12
solved
Solved
LFenton20 on February 15, 2024
We need a ticket that has a certain status to never change status when an email is sent to a customer. The workflow attached to the ticket email status settings cannot be edited, so cloning seems to be the best option. However, the 'Last ema read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 15, 2024 10:55
Hi @LFenton20 , You're perfectly right. When cloning the default workflow, HubSpot removes this property - for a reason that eludes me. It doe...read more
Solved
GWebb6 on February 15, 2024
Is there a way to create a report similar to the Deal Change History report in Sales Analytics but for Tickets? I want to create a report that shows New, Status moved forward or Status moved backward. Although I can produce a custom report that sh read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 15, 2024 05:54
Hi @GWebb6 , Unfortunately this is currently not possible. Similar to the "Deal change history" report, such a report cannot be created from s...read more
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