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ASBMAR on April 19, 2024
Hi Foks, We're having trouble with missing attachments in customer emails. When we get emails from customers, attachments aren't showing up in the email tickets or the conversation inbox. We're also seeing the error message [Attachment read more
0 upvote
1 Reply
Community Manager
April 19, 2024 17:47
Hey @AElMarrakeshi , thank you for posting in our Community! Please verify that the integration is set up correctly and that there are no conf...read more
Litteratus on April 18, 2024
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to read more
0 upvote
2 Replies
Participant
April 19, 2024 12:01
Thank you for your response and help, Diana. I checked out the Sakari link you sent. It looks like it does what we are currently doing with Google Vo...read more
Solved
MeesvP on April 18, 2024
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
April 18, 2024 11:16
Hi @MeesvP , From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...read more
Solved
JArnott on April 18, 2024
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i read more
0 upvote
3 Replies
Accepted Solution
Member
April 18, 2024 09:19
Can someone from Hubspot please help here?
HWB on April 18, 2024
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of read more
0 upvote
1 Reply
Community Manager
April 18, 2024 17:49
Hey @HWB , thank you for posting in our Community! Have you made any recent changes to your website or HubSpot settings that might have affe...read more
DNeal32 on April 18, 2024
We can only create a ticket and have it automatically open into full screen view in CRM > Tickets. Is there a keyboard shortcut available to create a ticket from this screen? We have high volume users who want to be able to create a ticket, read more
0 upvote
3 Replies
Most Valuable Member | Elite Partner
April 19, 2024 08:43
Hey there @DNeal32 and welcome to the Community! When you say reps want to create and view a ticket wherever they are, could you be talking ...read more
CSic on April 17, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone read more
Participant
April 18, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...read more
ASahin on April 17, 2024
Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales& read more
0 upvote
2 Replies
Participant | Partner
April 20, 2024 15:06
Hello @ASahin , Yes, there is a solution. You can solve this using automation. Automation: step 1. You can set trigger according to your ce...read more
PrabinS on April 12, 2024
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? read more
Community Manager
April 12, 2024 19:32
Hey @PrabinS , Happy Friday! In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...read more
Solved
JJ9 on April 11, 2024
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 11, 2024 10:45
Hi @JJ9 , The "Close date" will be emptied when a ticket is moved out of a status that is closed: If you want to keep the clos...read more
Solved
ProvidaOrganics on April 11, 2024
Ich kann ein erstelltes Meetingformular nicht mehr löschen? Wo finde ich die Option?
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
April 11, 2024 05:39
@ProvidaOrganics das ist eine Limitation im kostenlosen CRM. Innerhalb der Lizenz gibt es da leider keinen Ausweg. Eine Option wäre, dass du ...read more
Solved
Jenny26 on April 10, 2024
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 11, 2024 00:23
Hi @Jenny26 , As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...read more
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