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  • FChristensen on August 04, 2021
    0 upvotes
    1 Replies
    I used to get e-mails when a new ticket was made and also notifications about costumers answering the tickets assigned to me. Somehow I don't get these e-mails and notifications anymore and have tried reaching out to support and going through this ...
    Community Manager
    August 04, 2021 15:50
    Hello @FChristensen , did your permissions recently changed? Could you please send us a screenshot in how your notifications settings are set up? T...
  • SecretSanta on August 03, 2021
    0 upvotes
    2 Replies
    We are using hubspot to manage tenants and properties. we use the tickets/service hub for all incoming tenant requests which works fine. When we look at the "Tickets" page under the Service Tab. We see many columns which are properties belonging to ...
    Top Contributor | Diamond Partner
    August 03, 2021 21:59
    Hi @SecretSanta , Its not possible to use properties of one object in to another object in HubSpot. And by objects I means: Contacts, companies, d...
  • FVlog on August 03, 2021
    0 upvotes
    3 Replies
    Everytime a customer replies to a ticket thread a new ticket is created, can anyone help?
    Top Contributor | Diamond Partner
    August 04, 2021 00:27
    Sure @FVlog , Let us know if any other help required. Hope this helps! If we were able to answer your query, kindly help the community b...
  • Member
    August 04, 2021 12:20
    Thank you so much, I really appreciate that!
  • MorganW on July 30, 2021
    0 upvotes
    2 Replies
    To create a calculated age of a ticket (time from creation to closure or, if not closed, current date), I set up a workflow to populate a new field with either current date or close date. I need this workflow to run every day (or multiple times in ...
    Participant
    July 30, 2021 07:26
    Thanks Karsten - very helpful. Reading through Olivia's thread it suggests some helpful ways to trigger re-enrollment on a daily basis. I'll give t...
  • GSignorelli on July 29, 2021
    0 upvotes
    2 Replies
    I am trying to connect the two so that when I add a contact to Hubspot it goes to Mailchimp as well. I have installed by the Mailchimp apps on the Hubspot Marketplace (do not solve the problem). I have tried integration with Zapier (do not solve ...
    Top Contributor
    August 04, 2021 02:29
    Hi @GSignorelli would you mind adding more context on what does " does not solve the problem" mean for you? Does it not function by design ie. you'...
  • Solved
    RSwitonski on July 28, 2021
    0 upvotes
    1 Replies
    Hi there, I am creating an "installation" ticket pipeline, so we can track new deliveries and ensure clients get set up properly. I have created an automation so that each sales deal creates a ticket in the installation ticket pipeline, whe...
    Most Valuable Member
    July 28, 2021 08:14
    Hi @RSwitonski , Yes, this is possible, just a bit hidden among a lot of other options. When you add the "Create record" action, you have the ...
  • SMakhoul on July 24, 2021
    0 upvotes
    10 Replies
    Hello everyone, Today I opened my HubSpot account to do the usual work, but suddenly I found out that I can't create any ticket for any contact. I wrote in every requeired box and nothing happened. No messages has been shown or anything, just the "...
    Community Manager
    July 27, 2021 00:57
    Hi @SMakhoul With a free subscription, the Community is where you'll be able to get support for these issues. @karstenkoehler Thank...
  • Solved
    KLegara on July 21, 2021
    0 upvotes
    2 Replies
    Hi Everyone, There are no settings in making the Chatflows - Book a Metting into 12-hour format. Can anyone please help me with this? If you are curious as to what chatflows looks like on the front-end when booking a meeting, please see screensh...
    Participant
    July 27, 2021 09:15
    Thank you so much webdew for the quick response and commendable solution 👍 Apologies for the late reply as I've been working on other tasks lately...
  • tnhsaesop on July 18, 2021
    0 upvotes
    3 Replies
    I've created a lead qualifier chatbot and I see that people have interacted with it by clicking on the details button on the conversations page. It shows people have answered the questions: How many people do you have in your company? What typ...
    Participant
    July 21, 2021 12:55
    So someone did complete the full chatbot flow today and the conversation appeared in the inbox, like a live chat interaction would. However, it seem...
  • AC-Paul on July 16, 2021
    0 upvotes
    1 Replies
    Hello, We are working on developing a way to track communication from some of our partners using the Service Hub. Currently all communication for our group is sent to a single email address that is then gathered by HubSpot for ticket creation. Thi...
    Key Advisor
    July 19, 2021 05:26
    Hey @AC-Paul , you have a few options here I think: You could use a "Conversations" workflow to route these. Create separate Conversation...
  • anajochims on July 15, 2021
    0 upvotes
    1 Replies
    Hello dears, I would like to check the possibility of, when creating the ticket - inside the business record (just to associate the deal automatically) - the proprietys to fill change according to the pipeline that the user selects. For exa...
    Most Valuable Member
    July 15, 2021 12:09
    Hi @anajochims , I think what you're looking for can be done with workflows – but I'm not 100% sure yet what exactly you want to achieve. I ca...
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