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Liggieri on August 09, 2022
Im having a problem scheduling/posting to Linkedin. Here is the error message I get: "An error occurred while retrieving the attached image or video for the social network. Please try publishing again. Trying again in a moment" I've tried m read more
0 upvote
3 Replies
Recognized Expert | Elite Partner
August 10, 2022 11:34
@Liggieri this may seem like a silly question, but you are posting to a LinkedIn Company page, correct? That's a limitation. In addition to ...read more
DMiller95 on August 09, 2022
I would like to build a workflow that enrolls every new ticket and copies down a field from the matching Company record called "Priority Score". I have created a ticket property for PriorityScore but it seems I can only copy FROM at ticket TO the C read more
0 upvote
5 Replies
Hall of Famer | Partner
August 09, 2022 12:38
Looks good, @DMiller95 ! I'd double check whether the calculation property is working correctly by pulling up a company record and comparing t...read more
Solved
DavidJKenton on August 08, 2022
Hi HubSpot Community, I recently created a customer portal, I have set up a support form to allow for tickets in relation to customer enquiries. However, I set myself up as a "member" using my personal email. I created some test support tickets read more
1 upvote
4 Replies
Accepted Solution
Member
August 11, 2022 00:20
Thank guys fro your suggestions. In the end everything was working correctly, it was the simpliest of things that was causing the error... It was my ...read more
Solved
JSzojka on August 04, 2022
Hey everyone! Right now I have some customer service reps who prefer the Service > Tickets page over the Conversations > Inbox page for handling customer service tickets. However, I do find the Conversation > Inbox page does sometimes h read more
1 upvote
13 Replies
Accepted Solution
Recognized Expert | Platinum Partner
August 05, 2022 06:17
Hi @JSzojka , Yes, great topic and love the insights from @Jnix284 . One other thing to note (from my experience) is that not all conve...read more
Solved
mattwalsh527 on August 04, 2022
Hi everyone, I could not seem to find an option for this: we are ok when customers reply to closed tickets and the ticket opens back up, as long as its within a few days after the ticket was closed. We find that sometimes a customer will like to use read more
0 upvote
2 Replies
Accepted Solution
Contributor | Elite Partner
August 04, 2022 11:01
Hi @mattwalsh527 ! Good question. Yes, you should actually be able to do this. I haven't tested this out, but here's what I'm thinking: The automa...read more
GFMirMon on August 02, 2022
We used to use a product called Live chat, and once a chat was initiated, it couldn't be missed by the assigned agent, as it popped up (persistently) in the corner of the screen. It would be great to have an option to make chat windows pop up and st read more
1 upvote
3 Replies
Top Contributor
August 09, 2022 04:02
Okay, if you are asking for internal trigger when someone on your webpage and you are observing the visitor and from hubspot you want to popup chat w...read more
Paysteady on July 29, 2022
We do not use the "automatically assign tickets" feature in Hubspot. Instead, conversations are manually assigned to agents after a message comes to our shared inbox. However, once a conversation is assigned, it remains assigned without any (or any read more
Contributor
August 02, 2022 05:18
We do not. We typically stick to the "out of the box" workflow functionality. It seems bizarre that this is not a standard function as part of the SL...read more
OOrra on July 29, 2022
Hi all, I'm setting up a Customer Portal, where the customer will have to login in Hubspot Customer Portal. Then, I want to setup a form for Ticket submission, and based on the company this customer belongs to, I want to have customized fields. read more
0 upvote
3 Replies
Member
August 07, 2022 07:36
Hello Kevin-C, I'm on Hubspot Customer Portal, and added a Hubspot Form for Customers to submit a new Ticket. I'm building everything is Hubspot. T...read more
amizelle on July 29, 2022
There needs to be a way for HubSpot to recognize that a ticket submission was sent to 2 of the service email addresses and consolidate it to one ticket, or recognize that there are multiple tickets with the exact same name and description and consio read more
2 upvotes
1 Reply
Community Manager
July 29, 2022 14:18
Hello @amizelle , thank you for posting in our Community! I would like to invite our top experts @benesch_e @Josh @James-Preseem any recom...read more
Solved
KPfeffer on July 28, 2022
Hi there. I have a photography business with one staff (me). Last week (so before joining this lovely platform as I started tonight) I had cold called a few businesses that follow my Instagram. Going forward, you bet I will be using HubSpot, but fo read more
0 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
July 29, 2022 01:21
Hi @KPfeffer You can not directly edit the contents of the last contacted property. However, you can retroactively log calls with dates in t...read more
AlbBnb on July 28, 2022
I'm unable to change the Status of the "Live chat & chatbots" channel On/Off or Delete the channel altogether! Can someone help, please? Thank you.
0 upvote
1 Reply
Community Manager
July 29, 2022 07:40
Hi @AlbBnb , Thanks for reaching out! To turn off chat flows (live chat or chatbots) you can do this by navigating to Conversations>C...read more
Solved
BThompson1 on July 28, 2022
We are an engine supplier so we're using tickets as a way to submit a warranty form. I see where a ticket has been returned or completed by the end user but can't seem to find out how to view the fields or data entered into the ticket. Could someo read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
July 28, 2022 07:55
Hey @BThompson1 , On the left-hand side of the ticket you should see a "View all properties" button if you click that it'll show all the info...read more
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