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TKG_Pete on March 21, 2023
We have some users who are unable to add comment or send email in the conversations section of hubspot. One user is able to add a comment when using one PC but not on the other. Both using Chrome. Another user unable to send email from conversat read more
1 upvote
1 Reply
Key Advisor | Platinum Partner
March 21, 2023 18:37
Hey @TKG_Pete , thanks for reaching out! Do all users have the same HubSpot user permissions? Those can get tricky sometimes, and a single more
IT-Services-GMC on March 21, 2023
We've recently changed our hosting setup and after that, we no longer get inbound mail to Hubspot. We still get tickets created if we use the forms, but we can't have a conversation back and forth about it. Please help.
0 upvote
0 Reply
JoseGLS on March 21, 2023
Hi, We have connected our team inbox to automatically create a ticket when we receive an email from a specific inbox. Now, what we want is to create the ticket in a specific pipeline or another pipeline depending on whether the email (contact) read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 21, 2023 06:32
Hi @JoseGLS , I'm not aware of a way to add this branching logic at the moment of ticket creation, unfortunately. The way I'd approach this more
AaronBoatin on March 20, 2023
I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 20, 2023 22:17
Hi @AaronBoatin , As far as I know, there isn't any way to automate this, no. The person who closes the ticket would have to quickly check more
TDokov on March 20, 2023
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more
0 upvote
2 Replies
March 21, 2023 03:15
Hi @kvonloesecke Our team is not big but it's part of big department and our team members are cross trained and that means they do not more
paulem on March 20, 2023
We imported a bunch of tickets from our old CRM tool into hubspot. Now all these tickets are visible for our customers in the customer portal, which is great, but it only shows the headline and no content and no follow up conversations. It turns read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Platinum Partner
March 21, 2023 05:39
Hi @paulem , There is no need to import conversations (which is impossible at the moment) You can simply import "Emails" and associate them with more
BRapson on March 19, 2023
Hi, I have 9 deals all at various stages, but the different stages aren't registering on this report. What are we doing wrong?
0 upvote
1 Reply
Hall of Famer | Partner
March 19, 2023 22:10
Hi @BRapson , In the version of this report that shows conversion rates from one stage to another, HubSpot expects a deal to have gone more
EArosemena on March 17, 2023
There are random associations across deals/tickets/contacts which are particularly confusing. How can we fix this? Thank you
0 upvote
1 Reply
Hall of Famer | Partner
March 17, 2023 06:44
Hi @EArosemena , While these things may seem random, they usually aren't. Have you checked the association history of these records for clues? more
PLaukvik on March 17, 2023
Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif read more
0 upvote
1 Reply
Community Manager
March 17, 2023 13:47
Hello, @PLaukvik . Thank you for posting in our Community! Let's invite our top experts to this conversation @RJaglan @ElyshaShave @SNigam more
VBhardwaj on March 16, 2023
Hi, I am getting this error : Some features will stay blocked "We weren't able to verify your information. Unfortunately, we can't give you full access to the HubSpot platform. This is a final decision ." Kindly guide me to get full access. read more
0 upvote
1 Reply
Hall of Famer | Partner
March 16, 2023 22:52
Hi @VBhardwaj , @VBhardwaj wrote: "We weren't able to verify your information. Unfortunately, we can't give you full access to the more
OllyLD on March 16, 2023
Hey All, Hope someone can help or advise. We are in process of migrating Service Tickets to HubSpot, and just trying to set up some automated emails. We currently use HS for Sales/Marketing. We have Jira integrated and a development Pipe read more
0 upvote
2 Replies
March 17, 2023 10:09
So this doesnt really help. We have the following set up: However it says this subscription type is not available for marketing emails. more
CSic on March 15, 2023
Hi, I tried to move a form-ticket channel to a new inbox. The only way to do so is to disconnect the channel and then reconnect the channel in the new inbox. I am doing so with a form that auto creates tickets. Upon reconnecting, I selecte read more
0 upvote
1 Reply
Community Manager
March 16, 2023 05:16
Hi @CSic , Thank you for reaching out to the Community! I can see that you have an open ticket with our support team. I would more
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