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Tickets & Conversations

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Solved

CJames7 on April 11, 2025

HubSpot Pop-Up Forms Not Loading on WooCommerce Site – Anyone Faced This?

Hey HubSpot community, I’m running a WooCommerce-based online store and recently tried to implement a HubSpot pop-up form (the slide-in CTA). I followed all the steps, and the HubSpot tracking code is properly installed—but the pop-up just won’t read more

Reply Starter

0 upvote

2 Replies

Accepted solution

CJames7

Member

April 17, 2025 03:26

thanks, the problem is solved

Solved

NvSupport on April 08, 2025

Enter additional BCC and forwarding address for all emails to and from a ticket

It would be nice if we could add an additional (preferably multiple) BCCs to the outbound emails from the help desk tickets and also an additional (preferably multiple) Forwarding address. Currently there is only a bubspot address listed as the BC read more

Reply Enterprise

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

April 08, 2025 11:03

Hi @NvSupport , The best place for these requests is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ide...read more

Solved

amourady on April 03, 2025

Customer Portal with core seats

Hi, I need to create a customer portal so that I will buy service hub pro for one user. My question is: if a core seat handles the ticket, still the customer can see his/her tickets? or they will only see the tickets if handled by a pro seat?

Reply Professional

1 upvote

3 Replies

Accepted solution

Lucila-Andimol

Most Valuable Member | Gold Partner

April 07, 2025 10:03

Hi @amourady one hand you have the internal team question: they can either be a core seat or a Service Seat depending on the features and tool t...read more

Luxe3D on April 03, 2025

Change email

Hello General-->Settings-->Security I'm trying to change my email but I get the message: Unable to update email address. Please try again or enter a new email address. Can you please advice? I want to use a specific email (wouldn't li read more

Reply Free

0 upvote

15 Replies

PremKannan

Participant | Platinum Partner

April 11, 2025 05:47

Hi @Luxe3D , There are a few reasons why HubSpot throws you an error message like this - when the new email you are trying to use is: Alre...read more

Solved

RNotario on April 02, 2025

Mention of user on a record - can we acknowledge with a thumbs up?

Hi all! My co-worker would like to find out if we can easily acknowledge a mention. (Sort of like we do when we like a text or quick outlook email acknowledgement thumbs up). As of now, I see we can reply in the text box with a comment or emoji but read more

Reply Notifications

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

April 02, 2025 13:58

Hi @RNotario , No, this is not possible, commenting with an emoji is currently the best option. This would be a nice feature to have ind...read more

Solved

chris305 on April 02, 2025

Redirecting to Google after form submission

Hello community, I have created a "support" form (using Legacy Form Editor > Support template). The form works well, submissions make it into the inbox, and I receive a notification. Only issue: After form submission, the user is suppose read more

Reply Forms

0 upvote

2 Replies

Accepted solution

chris305

Participant

April 03, 2025 11:20

>> In the landing page editor, click on the form element and make sure to review the redirect settings in the left sidebar. That was it!...read more

Solved

VTuesitobulas on April 02, 2025

Can't connect a domain due to old deleted account

Please help to connect domain. Our domain was used but not finished activating with DNS. Old account was deleted, still we can not add our domain to hubspot. Hubspot error message: Other user has added this domain.

Reply Starter

0 upvote

5 Replies

Accepted solution

PremKannan

Participant | Platinum Partner

April 11, 2025 06:10

Hi @VTuesitobulas , You're seeing "Other user has added this domain" because HubSpot remembers previously connected domains, even from deleted...read more

Solved

KBillings on April 01, 2025

Ability to send ticket digest to contact

Is there a way to send a communication to a contact that includes all their open tickets and their pipeline status? Like a daily digest we could automate to send for any open tickets?

Reply Contacts Tickets Workflows

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

April 02, 2025 00:11

Hi @KBillings , Here's how I would approach this (requiring Operations Hub Professional / Enterprise). Create a multi-line text or rich te...read more

Solved

TClasquin on April 01, 2025

Create workflow to update the Ticket status for Associated Tickets

We use workflows to generate associated tickets that are assigned to different users. Each user completes their assignments for the tickets independently. I would like to create a workflow that automatically moves all of the associated tickets to c read more

Reply Workflows

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

April 01, 2025 12:48

Hi @TClasquin , I would approach this with calculation properties that check how many of the associated tickets are in each ticket status. You...read more

Solved

marketinglcm on April 01, 2025

Help Needed: Automating Ticket Categorization via Form Submission (HubSpot Workflow)

Hi everyone, I'm currently setting up an automation in HubSpot and I'm facing an issue I can't seem to solve on my own. Context: When a customer fills out a contact form on our website, it automatically creates a ticket in the support ce read more

Reply Tickets Workflows

0 upvote

5 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

April 01, 2025 11:01

@marketinglcm this is effectively the same thing, isn't it? You can rename category options (in the left sidebar of the form editor) to appear diff...read more

AA-Ron on March 28, 2025

Would like to pass users email in webhook for signed documents

I have setup a webhook that will send data to FormStack Docs. I need to not only pass the contact owners name (which I have) I also need to pass their email. Where can I find that under? I would assume the contact object but I am not seeing it. I al read more

Reply Enterprise

0 upvote

3 Replies

AA-Ron

Participant

April 11, 2025 12:09

Would this be added as a custom code (we have Ops Hub)? I am not familiar with that but trying to learn. There are several issues that I have run int...read more

Solved

KHarwood4 on March 28, 2025

Help Understanding HubSpot Domain Removal Notification

Hi everyone, I received the attached message from HubSpot saying I need to “remove primary HubSpot (system) domains by 23 Jun 2025” due to a change in my plan. I'm a bit unclear on what exactly this means. What are “primary HubSpot (system) d read more

Reply Free

0 upvote

1 Reply

Accepted solution

EmmaAtKiwi

Top Contributor | Platinum Partner

March 28, 2025 08:37

Hi @KHarwood4 ! I've seen these types of emails when accounts have removed hubs and can no longer attach a domain to a HubSpot feature, since they d...read more

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HubSpot Pop-Up Forms Not Loading on WooCommerce Site – Anyone Faced This?

Redirecting to Google after form submission

Ability to send ticket digest to contact