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MVitale2 on September 26, 2023
hallo I don't understand why and how these tickets were opened ) i did not). can you help me understanding how they originated? thank you
0 upvote
3 Replies
Hall of Famer | Partner
September 26, 2023 16:33
Hi @MVitale2 , This looks like someone has connected a shared team email as a conversations inbox. You can check and disable connected more
MPower34 on September 26, 2023
Hi, I have a question about ticket id's. Currently we have customers that email in to our inbox multiple times, creating multiple ticket id's. We want a way of 'auto merging' the id's related to the same contact so we can keep the informatio read more
0 upvote
1 Reply
Hall of Famer | Partner
September 26, 2023 06:59
Hi @MPower34 , I can see this backfiring but if you still want to go ahead, this would be achievable with a third-party integration like more
MHussain8 on September 24, 2023
I have create conatct but Don't assign my contact
0 upvote
8 Replies
September 25, 2023 22:09
Oky thankyou for helping me.
KSweeney27 on September 22, 2023
Is there a way to only show certain ticket status options based off the category of service ticket selected? Example: Service Ticket Category Options: New Order Inquiry Custom Order Inquiry Customer Complaint Ticket Status Options: read more
0 upvote
3 Replies
Hall of Famer | Partner
September 22, 2023 17:02
@KSweeney27 the latest comment by the product team on that thread is from March 2023.
JSalter-Duke on September 21, 2023
Hey folks. All our tickets are linked to an associated deal, on a one-to-one relationship. When I log a call on a ticket, I would like it so that the call is also associated with the deal. This way we dont have to go hunting for information. read more
0 upvote
1 Reply
Community Manager
September 21, 2023 16:48
Hi @JSalter-Duke , Thank you for the inquiry. I'd like to involve some of our experts in the conversation to review whether they have more
DBlackbeard on September 21, 2023
Hi, Thanks in advance for the assistance We were previously using Ninja Forms and our process worked perfectly as so: 1. Website visitor would submit the form 2. An inbox message in Hubspot would be created as well as a contact 3. The read more
0 upvote
2 Replies
September 24, 2023 21:46
Hi, Yes it was working previously; but not anymore and i'm not sure why The fleuntforms integration is not as robus as NinjaForms, thats for more
RSootarsing on September 20, 2023
So I am not new to hubspot I have implemented a number of solutions using CRM, CMS and Marketing for other companies before. I am now in a new company and was pleased to see they are already using hubspot when I arrived. They currently use it for read more
0 upvote
1 Reply
Hall of Famer | Partner
September 20, 2023 12:04
Hi @RSootarsing , You're correct – dependent properties (selection from property 1 influences what's shown in property 2) are not a HubSpot more
OllyLD on September 20, 2023
Hi All, Hope someone can help as getting slightly frustrated. So we have set up a Business WhatsApp and after invetigating other 3rd party integrations we have decieded to go with HubSpot WhatsApp integration. We have this set up as foll read more
1 upvote
2 Replies
Thought Leader | Diamond Partner
September 20, 2023 17:46
@DianaGomez not sure if I can help, but have a few questions for @OllyLD that might help find the answer. When the WhatsApp message comes more
GMarkham on September 19, 2023
We are noticing that the conversation connected to a ticket has to be manually closed. Is there an automated way to do this?
1 upvote
1 Reply
Community Manager
September 19, 2023 17:48
Hello @GMarkham thank you for posting in our Community! I would recommend a workflow to close the tickets. For example: You would first more
PS23 on September 18, 2023
Hi I am not sure if this is the correct place to post this so let me know if I did not and I will move this post under the correct group->subgroup. We have a customer inquiry form connected as a channel under conversation. When a form sub read more
1 upvote
3 Replies
Accepted Solution
Thought Leader | Diamond Partner
September 18, 2023 18:08
Hi @PS23 I'm not sure manual assignment of leads with approvals will lead to the quickest response time, especially if you give up to 30 minutes more
SMcMurtrey on September 14, 2023
Hello! My team has noticed just recently there are 'bubble' types of audio sounds that happen when we (support staff) posts a comment to a user in the conversations tool. Anyone know how to manage those? I've been digging through the notifications o read more
1 upvote
3 Replies
Thought Leader | Diamond Partner
September 19, 2023 12:04
Hi @SMcMurtrey from what I've found, it isn't possible to modify the settings for the "bubble" sound that happens when a new reply is added to more
MGallmeier on September 13, 2023
Dear Community, I´d like to understand what is the best way to communicate and document a solution for a ticket. We use the ticket-function from Hubspot, so customers can create support related tickets. "I.e. my desktopscreen is black, what sh read more
1 upvote
6 Replies
Accepted Solution
Recognized Expert | Elite Partner
September 20, 2023 12:16
Hey @MGallmeier hope you are doing great. So this is an example of how a Customer portal looks like you can see a list of the tickets, more
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