hallo I don't understand why and how these tickets were opened ) i did not). can you help me understanding how they originated? thank you

Hi, I have a question about ticket id's. Currently we have customers that email in to our inbox multiple times, creating multiple ticket id's. We want a way of 'auto merging' the id's related to the same contact so we can keep the informatio read more

I have create conatct but Don't assign my contact

Is there a way to only show certain ticket status options based off the category of service ticket selected? Example: Service Ticket Category Options: New Order Inquiry Custom Order Inquiry Customer Complaint Ticket Status Options: read more

Hey folks. All our tickets are linked to an associated deal, on a one-to-one relationship. When I log a call on a ticket, I would like it so that the call is also associated with the deal. This way we dont have to go hunting for information. read more

Hi, Thanks in advance for the assistance We were previously using Ninja Forms and our process worked perfectly as so: 1. Website visitor would submit the form 2. An inbox message in Hubspot would be created as well as a contact 3. The read more

So I am not new to hubspot I have implemented a number of solutions using CRM, CMS and Marketing for other companies before. I am now in a new company and was pleased to see they are already using hubspot when I arrived. They currently use it for read more

Hi All, Hope someone can help as getting slightly frustrated. So we have set up a Business WhatsApp and after invetigating other 3rd party integrations we have decieded to go with HubSpot WhatsApp integration. We have this set up as foll read more

We are noticing that the conversation connected to a ticket has to be manually closed. Is there an automated way to do this?

Hi I am not sure if this is the correct place to post this so let me know if I did not and I will move this post under the correct group->subgroup. We have a customer inquiry form connected as a channel under conversation. When a form sub read more

Hello! My team has noticed just recently there are 'bubble' types of audio sounds that happen when we (support staff) posts a comment to a user in the conversations tool. Anyone know how to manage those? I've been digging through the notifications o read more

Dear Community, I´d like to understand what is the best way to communicate and document a solution for a ticket. We use the ticket-function from Hubspot, so customers can create support related tickets. "I.e. my desktopscreen is black, what sh read more