Tickets & Conversations

Hi! I've created support form where customer have to select ticket categories f.e. problem with computer, problem with password etc... These categories are same how we are categorise tickets. Is it possible to create automation workflow that these...

Hello, I am trying to find a way to auto generate a ticket or at least a new contact from an incoming phone call. I work in the customer service department of a company that takes several incoming calls throughout the day. All the other systems ...

We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away. ...

Hey All, I am looking for a way to get a report that provides me detail about when the first call is logged by an agent. There's an option for First Aget Email logged, and I can see that property in ticket properties, and I can create a sim...

We have pro Hubspot CSM and our site will be hosted on Hubspot as well. Our product is a SaaS browser app, however and we would love to be able to open chat and scheduling for a user inside the app without refreshing to page and without sending them...

We use the iOS app for accessibility to customers when we're away from the computer, so have notifications turned on so new conversations alert us and we can respond. When a customer opens an e-mail, we get notified with an iOS push notification...

Im trying to search for client street address and cannot get any information pulled up. Any guesses as to why its not working or solutions? Help is greatly appreciated. Above is showing that the 'Street Address' column is turned on and an e...

Hello and thanks for taking the time to read my issue. Hopefully someone can help. I only had a HubSpot account for a short time while I tested it out and discovered it wasn't what I needed. During that short time, I integrated a HubSpot chat box on...

Is it possible to automatically assign a ticket (or create a task) to a team / rep based on keywords in the content of the ticket? i.e. if an oncoming message has the word "unsubscribe" assign it to a certain team member, or if it contains "intere...

Getting this error:

Hello there. When sending mails out of the Inbox, there always is a subscription footer added. Can this be disabled by default? I cant seem to find it. It can be deleted out of the mail manually, but you have to do it everytime you write a new ...

I am a free plan for now. A little confused with everything still before I pay. So I have the form and connected it to my google support channel. WordPress plugin connected. I can see the chat guy on the front page and I can see the form. So good. H...