Hi Foks, We're having trouble with missing attachments in customer emails. When we get emails from customers, attachments aren't showing up in the email tickets or the conversation inbox. We're also seeing the error message [Attachment read more
Hey @AElMarrakeshi , thank you for posting in our Community!
Please verify that the integration is set up correctly and that there are no conf...read more
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to read more
Thank you for your response and help, Diana. I checked out the Sakari link you sent. It looks like it does what we are currently doing with Google Vo...read more
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the read more
Hi @MeesvP ,
From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...read more
Someone PLEASE help me. I am a new hubspot meeting user which I find is great HOWEVER, when trying to sync meetings booked with me with my outlook calendar on my laptop, hubspot is rather syncing with a "new outlook" calendar that I dont even have i read more
Hi there, I hope you can help. We've used hubspot since our website's inception and all has been great. Just recently though, the chat icon that we display site wide on the bottom left of our pages isn't dispalying correctly or fully. Parts of read more
Hey @HWB , thank you for posting in our Community!
Have you made any recent changes to your website or HubSpot settings that might have affe...read more
We can only create a ticket and have it automatically open into full screen view in CRM > Tickets. Is there a keyboard shortcut available to create a ticket from this screen? We have high volume users who want to be able to create a ticket, read more
Hey there @DNeal32 and welcome to the Community!
When you say reps want to create and view a ticket wherever they are, could you be talking ...read more
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone read more
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...read more
Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales& read more
Hi @ASahin ,
I think the easiest way to do this would be to have a workflow that copies the Company Owner on the associated Company record to...read more
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? read more
Hey @PrabinS , Happy Friday!
In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...read more
Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen read more
@ProvidaOrganics das ist eine Limitation im kostenlosen CRM. Innerhalb der Lizenz gibt es da leider keinen Ausweg.
Eine Option wäre, dass du ...read more
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag read more
Hi @Jenny26 ,
As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...read more