Hi people, We currently have an issue that is hard to grasp. I have a specific user that created two tickets through our customer portal (though the issue happens for other users, too). Both of them appear in the ticket listing, and for one read more

We have a ticket channel linked to an inbox. This inbox receives marketing emails from various suppliers which then get created as a ticket and assigned to a support team. Is there a way to prevent these kinds of emails from creating tickets or read more

We want the "About this ticket" to be fully expanded and in the center of our support view. Currently it looks like the only option is to have the "About this ticket" card collapsed and only accessible in the sidebar. Two questions: 1. Is it pos read more

Hi there, We are based in New Zealand and in June our Hubspot account data was automatically migrated from US to AU. We are now having issues with broken images in emails. Has anyone else had this issue, and how did you resolve it? Hubspot have read more

When we change a property we see a Property save message which we can undo. This message is there for several seconds. In our next step we want to insert a template. But since the message is right above the insert button, we have to wait. Is there a read more

Issue appears in Safari and Chrome. These troubleshooting steps have already been followed: Please try to sign out and then sign in again, Clear cache and cookies of your browser from All time Try using an incognito window Temp read more

I’m facing an issue with the WhatsApp integration in HubSpot using a single shared inbox . Here’s the situation: One agent is actively handling a conversation with a contact via WhatsApp. Meanwhile, another agent — from the contact’s record read more

How to create a property that can function as a checklist, in which the non-checked and checked items always will stay visually presented as a checklist, instead of the current multiselct property type which only will summize the checked options?

What would be the easiest way to notify one or more specific single Hubspot users, not teams, of a new ticket?

I cant get my pages to load at all. I get a frowny face with invalid responded. I have cleared my cache tried different browsers and nothing is working. Can someone please help me?

I am unable to connect my registered .cr website. I contatcted the domain provider about being able to add the CNAME and other info to the DNS, and they responded " You must tell the hosting that the DNS must already be configured in order to be abl read more

To preface this, I put the word "our" in the title, but I am the client's IT provider and they are having a tough go with notifications coming from Hubspot. They are using the free version, which is another story, but for now I think I am at a point read more