We’d like to request a feature enhancement for the Help Desk tool.
Our goal is to reply to tickets from a generic email address (e.g., support@company.com ) , when tickets are created through channels like forms or inbound calls.
At the sa read more
Hey, @SROUANI This is probably a better for the Ideas Forum . If you create a new Idea and add a link back here, I'll give it an upvote to hel...read more
Hi everyone, Wanted to share an interesting issue we observed with our Breeze customer agent yesterday (conversation exchange attached). Has anyone else seen behavior from their AI-bot where the responses are referring to your company as if read more
I am located in a different time zone than the HQ of the companies time zone. Most of functions adapt fine. But the automated created "Daily tasks reminder" is not adapted to my time zone, it is adjusted to the HQ time zone and therefore arrives a read more
Hi @JMaier9 ,
You're correct, the digest is currently based on the account's default timezone: https://knowledge.hubspot.com/tasks/receive-a-...read more
Hi! Had a old hubspot account linked to a domain, andit expired in Feb. Trying to get things moving along again, and I can't connect the domain as it says someone else has already done so. I've seen the support message where it says to contact read more
Hello @MCole4 You can reach Hubspot support via this form to ask them to temporarily reactivate your account and help you release the domain. ...read more
Hi there, I'm hoping to adjust the email icon that is shown when send an email from our Hosted Email Support profile so it displays as our logo. I can't seem to figure out how to do this and Google keeps directing me to my personal profile. Is read more
Hi @JNo ,
Are you referring to your connected email sending domain? If so, yes, you can find the instructions here: https://knowledge.hubspot...read more
Hi All, how are u doing~ i have a problems with form. when i creat a form for after sales, there are 2 propertities need to be added, one is model, another is issue type. at one deal, customer will buy multy models, and more than one model mi read more
My name is Nwosu Afamefuna John, I am new and I would love to learn more about digital marketing, that's why I am here. I also want to network with lots of people
Hi @Afam50 ,
Welcome to the HubSpot community! If you want to skill up in digital marketing, I recommend this free certification course: http...read more
Hello, I'm trying to analyse the number of back-and-forths it takes with a customer to resolve their query to measure support efficiency. For example, agent replies on average 3 times before ticket was closed. How can I do this?
Hey HubSpot community, I’m running a WooCommerce-based online store and recently tried to implement a HubSpot pop-up form (the slide-in CTA). I followed all the steps, and the HubSpot tracking code is properly installed—but the pop-up just won’t read more
It would be nice if we could add an additional (preferably multiple) BCCs to the outbound emails from the help desk tickets and also an additional (preferably multiple) Forwarding address. Currently there is only a bubspot address listed as the BC read more
Hi @NvSupport ,
The best place for these requests is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ide...read more
Hi, I need to create a customer portal so that I will buy service hub pro for one user. My question is: if a core seat handles the ticket, still the customer can see his/her tickets? or they will only see the tickets if handled by a pro seat?
Hi @amourady
one hand you have the internal team question: they can either be a core seat or a Service Seat depending on the features and tool t...read more