Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • Best Practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
SROUANI on April 25, 2025
We’d like to request a feature enhancement for the Help Desk tool. Our goal is to reply to tickets from a generic email address (e.g., support@company.com ) , when tickets are created through channels like forms or inbound calls. At the sa read more
6 upvotes
1 Reply
Community Manager
April 25, 2025 14:58
Hey, @SROUANI This is probably a better for the Ideas Forum . If you create a new Idea and add a link back here, I'll give it an upvote to hel...read more
phtaylor15 on April 24, 2025
Hi everyone, Wanted to share an interesting issue we observed with our Breeze customer agent yesterday (conversation exchange attached). Has anyone else seen behavior from their AI-bot where the responses are referring to your company as if read more
0 upvote
1 Reply
Community Manager
April 25, 2025 09:56
Hi @phtaylor15 , Thanks for reaching out to the Community! That's a great question! To get some additional perspectives, I'm inviting ...read more
Solved
JMaier9 on April 23, 2025
I am located in a different time zone than the HQ of the companies time zone. Most of functions adapt fine. But the automated created "Daily tasks reminder" is not adapted to my time zone, it is adjusted to the HQ time zone and therefore arrives a read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 24, 2025 00:04
Hi @JMaier9 , You're correct, the digest is currently based on the account's default timezone: https://knowledge.hubspot.com/tasks/receive-a-...read more
Solved
MCole4 on April 23, 2025
Hi! Had a old hubspot account linked to a domain, andit expired in Feb. Trying to get things moving along again, and I can't connect the domain as it says someone else has already done so. I've seen the support message where it says to contact read more
0 upvote
4 Replies
Accepted solution
Contributor
April 24, 2025 10:04
Hello @MCole4 You can reach Hubspot support via this form to ask them to temporarily reactivate your account and help you release the domain. ...read more
Solved
JNo on April 23, 2025
Hi there, I'm hoping to adjust the email icon that is shown when send an email from our Hosted Email Support profile so it displays as our logo. I can't seem to figure out how to do this and Google keeps directing me to my personal profile. Is read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 23, 2025 12:46
Hi @JNo , Are you referring to your connected email sending domain? If so, yes, you can find the instructions here: https://knowledge.hubspot...read more
Solved
Jaylin on April 23, 2025
Hi All, how are u doing~ i have a problems with form. when i creat a form for after sales, there are 2 propertities need to be added, one is model, another is issue type. at one deal, customer will buy multy models, and more than one model mi read more
0 upvote
10 Replies
Accepted solution
Hall of Famer | Partner
April 23, 2025 04:37
@Jaylin HubSpot interprets "is equal to" as just one selection. Make sure to change it to "contains".
NMyers0 on April 21, 2025
When trying to export my deals, the export is not returning the Associated Company name. Instead it is returning the Record ID Number.
3 upvotes
5 Replies
Hall of Famer | Partner
April 24, 2025 09:01
Hi @SNavins22 and everyone, This is probably happening in the wake of a new HubSpot beta which you can find under Settings > Product updat...read more
Afam50 on April 21, 2025
My name is Nwosu Afamefuna John, I am new and I would love to learn more about digital marketing, that's why I am here. I also want to network with lots of people
0 upvote
1 Reply
Hall of Famer | Partner
April 21, 2025 04:00
Hi @Afam50 , Welcome to the HubSpot community! If you want to skill up in digital marketing, I recommend this free certification course: http...read more
PPuri8 on April 20, 2025
Hello, I'm trying to analyse the number of back-and-forths it takes with a customer to resolve their query to measure support efficiency. For example, agent replies on average 3 times before ticket was closed. How can I do this?
0 upvote
1 Reply
Hall of Famer | Partner
April 20, 2025 04:52
Hi @PPuri8 , There is no out of the box property that only counts outgoing touches, but there is this default property: Number of time...read more
Solved
CJames7 on April 11, 2025
Hey HubSpot community, I’m running a WooCommerce-based online store and recently tried to implement a HubSpot pop-up form (the slide-in CTA). I followed all the steps, and the HubSpot tracking code is properly installed—but the pop-up just won’t read more
0 upvote
2 Replies
Accepted solution
Member
April 17, 2025 03:26
thanks, the problem is solved
Solved
NvSupport on April 08, 2025
It would be nice if we could add an additional (preferably multiple) BCCs to the outbound emails from the help desk tickets and also an additional (preferably multiple) Forwarding address. Currently there is only a bubspot address listed as the BC read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 08, 2025 11:03
Hi @NvSupport , The best place for these requests is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ide...read more
Solved
amourady on April 03, 2025
Hi, I need to create a customer portal so that I will buy service hub pro for one user. My question is: if a core seat handles the ticket, still the customer can see his/her tickets? or they will only see the tickets if handled by a pro seat?
1 upvote
3 Replies
Accepted solution
Most Valuable Member | Gold Partner
April 07, 2025 10:03
Hi @amourady one hand you have the internal team question: they can either be a core seat or a Service Seat depending on the features and tool t...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.