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NMyers0 on April 21, 2025
When trying to export my deals, the export is not returning the Associated Company name. Instead it is returning the Record ID Number.
1 upvote
3 Replies
Participant
April 22, 2025 10:50
We are experiencing this as well. It just creates more work for me and the team to replace those IDs with company names. Hoping this was accidental a...read more
Afam50 on April 21, 2025
My name is Nwosu Afamefuna John, I am new and I would love to learn more about digital marketing, that's why I am here. I also want to network with lots of people
0 upvote
1 Reply
Hall of Famer | Partner
April 21, 2025 04:00
Hi @Afam50 , Welcome to the HubSpot community! If you want to skill up in digital marketing, I recommend this free certification course: http...read more
PPuri8 on April 20, 2025
Hello, I'm trying to analyse the number of back-and-forths it takes with a customer to resolve their query to measure support efficiency. For example, agent replies on average 3 times before ticket was closed. How can I do this?
0 upvote
1 Reply
Hall of Famer | Partner
April 20, 2025 04:52
Hi @PPuri8 , There is no out of the box property that only counts outgoing touches, but there is this default property: Number of time...read more
Solved
CJames7 on April 11, 2025
Hey HubSpot community, I’m running a WooCommerce-based online store and recently tried to implement a HubSpot pop-up form (the slide-in CTA). I followed all the steps, and the HubSpot tracking code is properly installed—but the pop-up just won’t read more
0 upvote
2 Replies
Accepted solution
Member
April 17, 2025 03:26
thanks, the problem is solved
Solved
NvSupport on April 08, 2025
It would be nice if we could add an additional (preferably multiple) BCCs to the outbound emails from the help desk tickets and also an additional (preferably multiple) Forwarding address. Currently there is only a bubspot address listed as the BC read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 08, 2025 11:03
Hi @NvSupport , The best place for these requests is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ide...read more
Solved
amourady on April 03, 2025
Hi, I need to create a customer portal so that I will buy service hub pro for one user. My question is: if a core seat handles the ticket, still the customer can see his/her tickets? or they will only see the tickets if handled by a pro seat?
1 upvote
3 Replies
Accepted solution
Most Valuable Member | Gold Partner
April 07, 2025 10:03
Hi @amourady one hand you have the internal team question: they can either be a core seat or a Service Seat depending on the features and tool t...read more
Luxe3D on April 03, 2025
Hello General-->Settings-->Security I'm trying to change my email but I get the message: Unable to update email address. Please try again or enter a new email address. Can you please advice? I want to use a specific email (wouldn't li read more
0 upvote
15 Replies
Participant | Platinum Partner
April 11, 2025 05:47
Hi @Luxe3D , There are a few reasons why HubSpot throws you an error message like this - when the new email you are trying to use is: Alre...read more
Solved
RNotario on April 02, 2025
Hi all! My co-worker would like to find out if we can easily acknowledge a mention. (Sort of like we do when we like a text or quick outlook email acknowledgement thumbs up). As of now, I see we can reply in the text box with a comment or emoji but read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 02, 2025 13:58
Hi @RNotario , No, this is not possible, commenting with an emoji is currently the best option. This would be a nice feature to have ind...read more
Solved
chris305 on April 02, 2025
Hello community, I have created a "support" form (using Legacy Form Editor > Support template). The form works well, submissions make it into the inbox, and I receive a notification. Only issue: After form submission, the user is suppose read more
0 upvote
2 Replies
Accepted solution
Participant
April 03, 2025 11:20
>> In the landing page editor, click on the form element and make sure to review the redirect settings in the left sidebar. That was it!...read more
Solved
VTuesitobulas on April 02, 2025
Please help to connect domain. Our domain was used but not finished activating with DNS. Old account was deleted, still we can not add our domain to hubspot. Hubspot error message: Other user has added this domain.
0 upvote
5 Replies
Accepted solution
Participant | Platinum Partner
April 11, 2025 06:10
Hi @VTuesitobulas , You're seeing "Other user has added this domain" because HubSpot remembers previously connected domains, even from deleted...read more
Solved
KBillings on April 01, 2025
Is there a way to send a communication to a contact that includes all their open tickets and their pipeline status? Like a daily digest we could automate to send for any open tickets?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 02, 2025 00:11
Hi @KBillings , Here's how I would approach this (requiring Operations Hub Professional / Enterprise). Create a multi-line text or rich te...read more
Solved
TClasquin on April 01, 2025
We use workflows to generate associated tickets that are assigned to different users. Each user completes their assignments for the tickets independently. I would like to create a workflow that automatically moves all of the associated tickets to c read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 01, 2025 12:48
Hi @TClasquin , I would approach this with calculation properties that check how many of the associated tickets are in each ticket status. You...read more
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