We are experiencing this as well. It just creates more work for me and the team to replace those IDs with company names. Hoping this was accidental a...read more
My name is Nwosu Afamefuna John, I am new and I would love to learn more about digital marketing, that's why I am here. I also want to network with lots of people
Hi @Afam50 ,
Welcome to the HubSpot community! If you want to skill up in digital marketing, I recommend this free certification course: http...read more
Hello, I'm trying to analyse the number of back-and-forths it takes with a customer to resolve their query to measure support efficiency. For example, agent replies on average 3 times before ticket was closed. How can I do this?
Hey HubSpot community, I’m running a WooCommerce-based online store and recently tried to implement a HubSpot pop-up form (the slide-in CTA). I followed all the steps, and the HubSpot tracking code is properly installed—but the pop-up just won’t read more
It would be nice if we could add an additional (preferably multiple) BCCs to the outbound emails from the help desk tickets and also an additional (preferably multiple) Forwarding address. Currently there is only a bubspot address listed as the BC read more
Hi @NvSupport ,
The best place for these requests is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ide...read more
Hi, I need to create a customer portal so that I will buy service hub pro for one user. My question is: if a core seat handles the ticket, still the customer can see his/her tickets? or they will only see the tickets if handled by a pro seat?
Hi @amourady
one hand you have the internal team question: they can either be a core seat or a Service Seat depending on the features and tool t...read more
Hello General-->Settings-->Security I'm trying to change my email but I get the message: Unable to update email address. Please try again or enter a new email address. Can you please advice? I want to use a specific email (wouldn't li read more
Hi all! My co-worker would like to find out if we can easily acknowledge a mention. (Sort of like we do when we like a text or quick outlook email acknowledgement thumbs up). As of now, I see we can reply in the text box with a comment or emoji but read more
Hello community, I have created a "support" form (using Legacy Form Editor > Support template). The form works well, submissions make it into the inbox, and I receive a notification. Only issue: After form submission, the user is suppose read more
Please help to connect domain. Our domain was used but not finished activating with DNS. Old account was deleted, still we can not add our domain to hubspot. Hubspot error message: Other user has added this domain.
Hi @VTuesitobulas ,
You're seeing "Other user has added this domain" because HubSpot remembers previously connected domains, even from deleted...read more
Is there a way to send a communication to a contact that includes all their open tickets and their pipeline status? Like a daily digest we could automate to send for any open tickets?
We use workflows to generate associated tickets that are assigned to different users. Each user completes their assignments for the tickets independently. I would like to create a workflow that automatically moves all of the associated tickets to c read more
Hi @TClasquin ,
I would approach this with calculation properties that check how many of the associated tickets are in each ticket status. You...read more