Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • No Replies Yet
SWeller on June 27, 2022
We currently have the automated ticket creation turned on with one of our connected inboxes. A contact emailed us to that inbox, but it went into spam and therefore didn't create a ticket. When marking it as 'Not Spam', it moves the conver read more
0 upvote
0 Reply
KateRobinson180 on June 24, 2022
Hi! We really want to use the hubspot chat feature, since most of our service sis on the Hubspot platform, but the current chat company we use (Comm100) allows our representatives to see what the customer is typing in real time before they send the read more
0 upvote
1 Reply
Hall of Famer | Partner
June 24, 2022 23:01
Hi @KateRobinson180 , This has been requested by other users before but HubSpot is currently not planning to implement this, see here : ...read more
JonahWilson-GK3 on June 23, 2022
Hello, I work for a marketing agency and one of our clients uses Service Hub. They have customers that have assistants. They want to be able to have their assistants CCd on any support tickets they open. When we process Service Tickets, the read more
0 upvote
1 Reply
Hall of Famer | Partner
June 23, 2022 21:24
Hi @JonahWilson-GK3 , It's not possible to copy another person directly. Am I assuming correctly that you're referring to a ticket form? If so...read more
Caio_Felipe on June 23, 2022
I am having a situation in my company, where the product team wants to embed a chat and ticket tool inside our platform ( our digital product) Is it possible to embed the chat, whether by API or another way?
0 upvote
3 Replies
Contributor | Elite Partner
June 24, 2022 10:38
Thanks @PamCotton ! @Caio_Felipe Once you've created the chat bot / chatflow in HubSpot, you simply need to make sure that your website has eit...read more
YunusChoi on June 22, 2022
Hi, I made a couple of status for ticket pipelines and want to set workflow to automatically move the ticket to the next (or another) status when the ticket stays specific period, let's say 7days. We do not care if there were any activities, n read more
0 upvote
1 Reply
Hall of Famer | Partner
June 22, 2022 22:11
Hi @YunusChoi , Yes, this workflow could look like this: Depending on what exactly you want to achieve, there are nuances ...read more
TonyCC on June 22, 2022
We have a custom object that provides key information about our customer sites - a valuable data set for Support operating through Chat and Support Inbox. To that end, we have Company and Contact being associated with a Conversation (and automat read more
Member
June 27, 2022 01:05
then I do not know what to advise you
AHooper8 on June 22, 2022
When an email is replied to and closed, and then subsiquently replied to by a customer some time later, HubSpot automatically reopens the conversation. This in itself is great but it keeps the conversation assigned to the original person. If the read more
0 upvote
2 Replies
Member
June 23, 2022 02:38
Unfortuantly not. I already have it set to not auto-assign. The way we work is emails come in and it doesn't auto assign. They then get allocated...read more
AMcEntee on June 22, 2022
Hi all - can someone assist me with how i may be able to create a workflow based off email subject or email content? The use case is that emails to our support chanel (which is set up in hubspot to convert emails into tickets) will go to differe read more
0 upvote
1 Reply
Contributor | Diamond Partner
June 22, 2022 09:48
Hi @AMcEntee I understand that if you have emails coming into the Conversation inbox being logged as tickets, the subject will be the ticket name. ...read more
SKumar4547 on June 22, 2022
Hi there, I am not able to find an API which should give me all the available values I can set (includeing custom values) for Ticket Priorities, Stauts and Type. Need your guicance here please. Thanks, Zaid
0 upvote
1 Reply
Hall of Famer | Partner
June 22, 2022 00:13
Hi @SKumar4547 , This should be the one: https://developers.hubspot.com/docs/api/crm/tickets Best regards!
Solved
SimonP1 on June 21, 2022
My team has introduced some custom ticket properties that include manually applied logical dependence. They have requested the ability to have the ticket properties fields be limited by the choice of a previously chosen field. In other words, if Pro read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 21, 2022 09:50
Hi @annahoyt , It's not possible to set up dependent fields in the CRM, unfortunately. However, other users have requested this in the HubSpot...read more
Solved
MHemsley on June 21, 2022
Hello, I want to be able to send out batch emails to our customers if one of our products has an outage but I can't seem to find a way to do it without having to create a subscription for the customers and subscribe to them. Also going down thi read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
June 21, 2022 02:29
Hi @MHemsley , This is unfortunately not a feature that's available by default. It's called transactional email , it's paid add-on. To ...read more
SMaduro on June 20, 2022
I had a question related to properties. Is it possible to select a custom property value and you are directed to another custom property? Just like if you select an answer to a drop down list, it will open/direct you to another question? read more
0 upvote
1 Reply
Hall of Famer | Partner
June 20, 2022 12:52
Hi @SMaduro , Yes, in HubSpot forms this is available as dependent form fields, see here: https://knowledge.hubspot.com/forms/use-dependent-f...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.