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Jaylin on March 13, 2025
in help desk, i saw a lot of open tickets, the source is Phone, but channel is enpty, why? and when i click this tickets to see the details, it is Null, what does it mean? does it mean that no one anser for this tickets? but the status of this ticke read more
0 upvote
1 Reply
Community Manager
March 14, 2025 09:48
Hi @Jaylin , Thanks for reaching out to the Community! Could you please share screenshots of what you're seeing, as well as a specific...read more
AChapoux on March 12, 2025
Hello HubSpot Community, I’m used to support and conversation tools that require agents to categorize a ticket and update its status upon sending the first reply to the customer. This ensures that tickets are properly classified and don’t remain read more
0 upvote
5 Replies
Top Contributor | Gold Partner
March 13, 2025 16:57
Hi @AChapoux , You can make properties required upon moving of statuses. It won't prompt upon reply, but it will prompt when...read more
Solved
Dharris4 on March 12, 2025
We have a help team who would like to add the Hubspot Ticket Id to the subject line of their responses to customers. Apart from ensuring clarity, it might also help to stop the auto-merging of tickets with similar subject headings. I am told thi read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 12, 2025 01:27
Hi @Dharris4 , Hoe are these emails sent exactly? From a conversations inbox, from help desk, from the ticket record? As a reply or as a bet n...read more
lippe on March 10, 2025
Somehow, spammers have got hold on the Hubspot forward address and the Inbox gets full. How can this address be changed to avoid all the spam? Free version...
0 upvote
3 Replies
Participant
March 10, 2025 07:09
There seems to be customize address button in configuration, but in the connection already configured does not have this option, at least not in the ...read more
Solved
JMorgan2 on March 10, 2025
Hi, We are finding an issue with the fact that when you select conditional fields that once saved, they collapse. The only way to get them back is to change the controlling field to another option and then change it back to see the conditio read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 10, 2025 04:18
Hi @JMorgan2 , This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubspot.c...read more
Sgram on March 06, 2025
Hi HubSpot Community, I'm facing an issue where I can see full email threads inside a ticket, but in the Inbox, I can’t see the client’s replies. The ticket was generated when a Customer Partner (CP) forwarded an client's email to support. Now, read more
0 upvote
4 Replies
Most Valuable Member | Elite Partner
March 10, 2025 08:30
Hey @Sgram - I'm with @kennedyp on this. I think there's a break in the connection when it's forwarded. In HubSpot documentation, it seems the li...read more
Solved
AAufderMaur on March 06, 2025
Hallo zusammen Wir erstellen im Hubspot jeweils Deals und exportieren diese als PDF über den Link, den es für den Deal erstellt, um diese dann weiterzuverarbeiten. Teilweise müssen wir im PDF selbst dann noch Änderungen vornehmen, dies tun wir i read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
March 06, 2025 05:30
@AAufderMaur verstehe, es geht also um das Angebot , nicht den Deal . Man hat hier leider keinen Einfluss darauf, wie das Angebot konkret g...read more
Solved
carlosotocinal on March 05, 2025
Good day all. I have the following workflow: Customer logs a ticket using the Customer Portal. Ticket gets created in Hubspot and can be viewed in both Helpdesk and Ticket (CRM) View. Our CS replies to the ticket (creating a mail in the ti read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Gold Partner
March 05, 2025 16:11
Hi @carlosotocinal , Is CS replying on the original email thread/conversation from the ticket record? I see this note in the HubSpot knowle...read more
LFenton20 on March 05, 2025
We forwarded an email from a closed ticket to another person at the client company. The contact was not associated with the ticket and responded to our email. Their response was logged against the ticket but the ticket did not reopen. Do th read more
0 upvote
3 Replies
Top Contributor | Partner
March 13, 2025 09:30
@LFenton20 when a ticket is closed, it's not a part of the default Hubspot ticket status automation. In this case, you might re-open the ticket man...read more
Solved
Sgram on March 04, 2025
Hey, I’m working on setting up a better way to track churns and terminations in HubSpot. Right now, there’s no solid process in place, and the team has asked me to automate it. The idea is simple: if a customer emails support@example.com wi read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 05, 2025 00:25
Hi @Sgram , Tickets created from incoming emails should have the subject line as the Ticket name , the email body as the Ticket description ...read more
Solved
greg_incon on March 04, 2025
We have gone through and checked with IT provider to ensure that the inbound spam filtering system is not blocking said emails. We have requested a password reset for accounts and not seen the email come in, as well as set up brand new accounts and read more
0 upvote
1 Reply
Accepted solution
Member
March 04, 2025 12:06
Sorry if this was placed in the wrong forum.
Solved
ShannonDean on March 03, 2025
Hello all, We make extensive use of the ticketing systems and it's generally great overall but one thing we struggle with is reply emails. We're finding it very common that when a customer replies to an email and their email service edits the subj read more
0 upvote
1 Reply
Accepted solution
Participant
March 04, 2025 11:47
Hi @ShannonDean , The only immediate solution I can see here would be to consolidate the related threads by manually merging the two tickets di...read more
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