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Meverett25 on March 17, 2025
I was told last week since I went from a Paid account to a free account I had to fill out a special form. I was given the link last week and I did do the request, yet they haven't been deleted. Do you know how long before they will be?
0 upvote
1 Reply
Community Manager
March 17, 2025 18:09
Hey @Meverett25 , thank you for posting in our Community! It may take some time for the request to be processed, as HubSpot's support team t...read more
AndersAasen on March 17, 2025
I want to make an automation that creates a ticket automaticaly from an email, and responds with a ticket ID number and automatically. so that both we and the customer knows whats happening real time. I only have starter customer plattform. is it read more
0 upvote
1 Reply
Community Manager
March 17, 2025 15:23
Hi @AndersAasen ! Welcome to the Community-- happy to have you here 😊 There is some simple ticket automation you can set up with a starte...read more
EMtz903 on March 17, 2025
I have a contact who couldn't fill out the form required for workflow enrollment in an event. I manually enrolled them, but they are automatically routed to the "None Met" branch since they don’t meet the property condition that splits into four b read more
0 upvote
1 Reply
Hall of Famer | Partner
March 17, 2025 09:10
Hi @EMtz903 , No, you can't send a contact to an action directly – at least not by clicking on the action. Here's what you could do: ...read more
MWebb5 on March 17, 2025
I integrated hubspot api to custom help form within our app. it successfully creating contacts, tickets, associate contact with ticket, but throw error when trying to associate email with ticket. Here is code I am using for email association v read more
0 upvote
5 Replies
Member
March 17, 2025 21:18
I tried creating email via api end point https://api.hubapi.com / marketing-emails/v1/emails It created email successfully with emailId r...read more
Jaylin on March 13, 2025
in help desk, i saw a lot of open tickets, the source is Phone, but channel is enpty, why? and when i click this tickets to see the details, it is Null, what does it mean? does it mean that no one anser for this tickets? but the status of this ticke read more
0 upvote
6 Replies
Participant
March 17, 2025 21:30
Hi Daina, thank you very much! so the source is phone means that the question is feedbacked by phone and the tickets is created by operators manu...read more
AChapoux on March 12, 2025
Hello HubSpot Community, I’m used to support and conversation tools that require agents to categorize a ticket and update its status upon sending the first reply to the customer. This ensures that tickets are properly classified and don’t remain read more
0 upvote
5 Replies
Top Contributor | Gold Partner
March 13, 2025 16:57
Hi @AChapoux , You can make properties required upon moving of statuses. It won't prompt upon reply, but it will prompt when...read more
Solved
Dharris4 on March 12, 2025
We have a help team who would like to add the Hubspot Ticket Id to the subject line of their responses to customers. Apart from ensuring clarity, it might also help to stop the auto-merging of tickets with similar subject headings. I am told thi read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 12, 2025 01:27
Hi @Dharris4 , Hoe are these emails sent exactly? From a conversations inbox, from help desk, from the ticket record? As a reply or as a bet n...read more
lippe on March 10, 2025
Somehow, spammers have got hold on the Hubspot forward address and the Inbox gets full. How can this address be changed to avoid all the spam? Free version...
0 upvote
3 Replies
Participant
March 10, 2025 07:09
There seems to be customize address button in configuration, but in the connection already configured does not have this option, at least not in the ...read more
Solved
JMorgan2 on March 10, 2025
Hi, We are finding an issue with the fact that when you select conditional fields that once saved, they collapse. The only way to get them back is to change the controlling field to another option and then change it back to see the conditio read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 10, 2025 04:18
Hi @JMorgan2 , This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubspot.c...read more
Sgram on March 06, 2025
Hi HubSpot Community, I'm facing an issue where I can see full email threads inside a ticket, but in the Inbox, I can’t see the client’s replies. The ticket was generated when a Customer Partner (CP) forwarded an client's email to support. Now read more
0 upvote
4 Replies
Most Valuable Member | Elite Partner
March 10, 2025 08:30
Hey @Sgram - I'm with @kennedyp on this. I think there's a break in the connection when it's forwarded. In HubSpot documentation, it seems the li...read more
Solved
AAufderMaur on March 06, 2025
Hallo zusammen Wir erstellen im Hubspot jeweils Deals und exportieren diese als PDF über den Link, den es für den Deal erstellt, um diese dann weiterzuverarbeiten. Teilweise müssen wir im PDF selbst dann noch Änderungen vornehmen, dies tun wir i read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
March 06, 2025 05:30
@AAufderMaur verstehe, es geht also um das Angebot , nicht den Deal . Man hat hier leider keinen Einfluss darauf, wie das Angebot konkret g...read more
Solved
carlosotocinal on March 05, 2025
Good day all. I have the following workflow: Customer logs a ticket using the Customer Portal. Ticket gets created in Hubspot and can be viewed in both Helpdesk and Ticket (CRM) View. Our CS replies to the ticket (creating a mail in the ti read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Gold Partner
March 05, 2025 16:11
Hi @carlosotocinal , Is CS replying on the original email thread/conversation from the ticket record? I see this note in the HubSpot knowle...read more
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