Good Morning! I am running into an issue at the moment with the Hubspot Workflow Editor, and Email Templates. Basically I need to pass the ticket description to the body of the email that i am sending out, but it is converted to plain text. The des Leer más
Great question! It is frustrating that using HS's workflow tool (or Zapier's) to copy a multiline text property to a rich text property still removes...Leer más
Hi All, I have two issues with our HubSpot at the moment: I’m trying to figure out how to retrieve the specific Numerical ID of a user from HubSpot that can be used in Trello. Does anyone know how to do this? We’ve changed the owners for thre Leer más
The call is set to route on the user's personal number. The issue is that instead of the voicemail set in HubSpot it's running the user's personal voicemail. Any idea on how to fix this?
Under Private Content + Pages , there are registration pages that the client sees when they register, sign in, sign out, reset their password, etc. When creating a clone of the original template , it seems that when I preview the cloned templa Leer más
I have searched and tried to fix this for a week now. My domain comes up 404 error. But it says it's connected. I didn't even know there was any issue until I tried to look at my site from a different place. I did all the recommendations I can find. Leer más
@EEmbers thank you for the screenshots.
I can see your home page is live here: https://www.rebeluslove.com/home and the reason https://www.re...Leer más
Hello! Is there is a way we can automate the category designation of a ticket based on what the ticket's source is? That is, can we make it so that ALL tickets that are generated from a particular inbox (source) are automatically labeled as a partic Leer más
We have multiple remote users experiencing slow or unresponsizness with HubSpot today. Reporting waiting multiple minutes for refresh or not at all. What's going on?
Hi Team, I’ve been assigned to modify this workflow, and I wanted to get your input. Currently, when an invoice remains unpaid for a certain period, the workflow creates a ticket in the AR pipeline for follow-up. If we’re unable to reach the c Leer más
@SaiemH I'd recommend creating a separate ticket workflow then that enrolls overdue tickets, delays, branches based on the status of the associated...Leer más
Hi everyone! My account since 2018 has suddenly been deactivated. I would really really appreciate help to retrieve my account and get all my work back please. How do I do this? Thank you!
Hi @NKarlsson2 ,
You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/a...Leer más
Have a Starter option and need to log a ticket. Cannot find email or chat option in my dashboard. p.s Correct highlighted errors and try again - the message is just not I want to see now!
I'd like all tickets, regardless of history with any past owner, to always come in unassigned. I know I can create a workflow to clear the ticket owner, but will this impact attribution in reporting? Any help/insights are appreciated!
Thanks for the response, Karsten. For some context, we're transitioning from another success platform to Help Desk...in the thick of Day 2. Ti...Leer más
Newly submitted Help Desk tickets generate a notification in the slack channel that is set under the "Sync Help Desk tickets to Slack" - this is great! It seems like ensuing notifications when a customer replies are then sent to the hubspot app Leer más
@SWLen we were also previous users of Zendesk prior to migrating to HelpDesk and can confirm that the slack integration here leaves a lot to be des...Leer más