I am trying to connect my website domain from GoDaddy to my HubSpot website. I have followed the steps in the help articles and waited over 48 hours but it still isn't working, I've tried verifying the DNS records at least 7 times and get an error m read more
Hi, I am looking for a solution how to match customer answer to my existing ticket. Normally we communication with customer per email and his contact is matched to the ticket. However, my customer replied from other email and his original email read more
Hi @JJ9 ,
If you have existing tickets for contacts in HubSpot but they send an email without replying to the original ticket, it won't associ...read more
Is there a way for the email sent to a user after they submit a ticket can be logged in the ticket activity? We currently have a workflow that sends the acknowledgement email based on the source of the ticket and pipeline status it's in but that ema read more
Hi @KBillings ,
Unintuitively and sadly, this is currently not possible. Automated emails are only displayed on contact records, not on any ot...read more
We have multiple ticket pipelines created, each with their own email channel. This may be unique, but I need to be able to email each pipeline and have it create a ticket for each pipeline it is sent to. This is because each team that owns the read more
Hi @SBrooks10 ,
There is no default feature for this, no. If you have access to ticket based workflows however, you can easily create clones o...read more
We're having security issues when user open attachments which are injected script and sent from the conversation with BOT, which could be dangerous for our clients's data, but it seems like you dont have any event ỏ method to help us verify or sanit read more
Hi @TDo7 , To sanitize and verify user-uploaded data and attachments, I would recommend implementing a combination of approaches. Starting by u...read more
Hey everyone, I am a new hubspot user, and saw this support article giving the option to automatically create tickets from a shared inbox: https://knowledge.hubspot.com/object-settings/automate-ticket-pipelines#manage-channels-that-automaticall read more
I am new here and wonder if you can help. Set up is currently populating the domain.name as the primary organisation field but this isn't correct for this particular client. Eg., domain name is .nhs.net but I have clients from several differ read more
Hi, I'm trying to connect my domain from GoDaddy to my Hubpot website but I keep getting an error message saying 'record not found' I've done everything right as far as I can tell, so I don't know what to do. Thanks
@FStLeger Okay I can see that you have added the correct details can you tell me when you have connected this sometimes it takes time it can ...read more
Hi there hope you are well. My Dad’s website seems to change position in certain keyword searches on Google within minutes (sometimes). His website is: www.nobregarealty.com Today I searched Google for the following keywords: “ read more
Hey, Honestly I wouldn't worry about it. Did you try refreshing the page in private mode where it didn't load? It doesn't matter if you waited, i...read more
IF we have 10 customers and know their email, name and company, how to setup the chat that if 2nd customer start chatting then the admin knows who is starting the chat and the whole communication we could save in the current user. How to setup that read more
Hey @Mnatsakanyan HubSpot chat will automatically indentify the visitor on the browser if the cookie is known (IE a chat or form has already been ...read more
I was charged $142.45 on November 27 and I am not sure why. I use a couple free accounts, so I am being denied access to Customer service to resolve this..if I do not hear back from anyone, I will have to dispute the charge with my credit card compa read more
Hi, I have the Starter Customer Platform package which also includes Service Hub Starter. The problem that I have I need to create a form that creates tickets but I am not able to find the Support template. And if i try to create a bas read more