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Solved
JJ9 on December 12, 2024
Hi, I am looking for a solution how to match customer answer to my existing ticket. Normally we communication with customer per email and his contact is matched to the ticket. However, my customer replied from other email and his original email read more
0 upvote
1 Reply
Accepted solution
Recognized Expert | Diamond Partner
December 12, 2024 09:13
Hi @JJ9 , If you have existing tickets for contacts in HubSpot but they send an email without replying to the original ticket, it won't associ...read more
Solved
KBillings on December 11, 2024
Is there a way for the email sent to a user after they submit a ticket can be logged in the ticket activity? We currently have a workflow that sends the acknowledgement email based on the source of the ticket and pipeline status it's in but that ema read more
0 upvote
6 Replies
Accepted solution
Hall of Famer | Partner
December 11, 2024 11:41
Hi @KBillings , Unintuitively and sadly, this is currently not possible. Automated emails are only displayed on contact records, not on any ot...read more
Solved
SBrooks10 on December 11, 2024
We have multiple ticket pipelines created, each with their own email channel. This may be unique, but I need to be able to email each pipeline and have it create a ticket for each pipeline it is sent to. This is because each team that owns the read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
December 11, 2024 08:43
Hi @SBrooks10 , There is no default feature for this, no. If you have access to ticket based workflows however, you can easily create clones o...read more
TDo7 on December 10, 2024
We're having security issues when user open attachments which are injected script and sent from the conversation with BOT, which could be dangerous for our clients's data, but it seems like you dont have any event ỏ method to help us verify or sanit read more
0 upvote
1 Reply
Key Advisor | Diamond Partner
December 10, 2024 11:33
Hi @TDo7 , To sanitize and verify user-uploaded data and attachments, I would recommend implementing a combination of approaches. Starting by u...read more
Evan-Taylor on December 09, 2024
Hey everyone, I am a new hubspot user, and saw this support article giving the option to automatically create tickets from a shared inbox: https://knowledge.hubspot.com/object-settings/automate-ticket-pipelines#manage-channels-that-automaticall read more
1 upvote
5 Replies
Community Manager
December 12, 2024 09:20
Hi @Evan-Taylor , Thanks for reaching out to the Community! Upon checking on this internally, it appears that accounts created after ...read more
Solved
DWillis1 on December 09, 2024
I am new here and wonder if you can help. Set up is currently populating the domain.name as the primary organisation field but this isn't correct for this particular client. Eg., domain name is .nhs.net but I have clients from several differ read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
December 09, 2024 11:52
@DWillis1 there you go:
Solved
FStLeger on December 09, 2024
Hi, I'm trying to connect my domain from GoDaddy to my Hubpot website but I keep getting an error message saying 'record not found' I've done everything right as far as I can tell, so I don't know what to do. Thanks
0 upvote
5 Replies
Accepted solution
Key Advisor | Partner
December 09, 2024 10:12
@FStLeger Okay I can see that you have added the correct details can you tell me when you have connected this sometimes it takes time it can ...read more
Solved
RNobrega on December 05, 2024
Hi there hope you are well. My Dad’s website seems to change position in certain keyword searches on Google within minutes (sometimes). His website is: www.nobregarealty.com Today I searched Google for the following keywords: “ read more
0 upvote
5 Replies
Accepted solution
Top Contributor | Partner
December 06, 2024 08:54
Hey, Honestly I wouldn't worry about it. Did you try refreshing the page in private mode where it didn't load? It doesn't matter if you waited, i...read more
Solved
Mnatsakanyan on December 05, 2024
IF we have 10 customers and know their email, name and company, how to setup the chat that if 2nd customer start chatting then the admin knows who is starting the chat and the whole communication we could save in the current user. How to setup that read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
December 05, 2024 11:42
Hey @Mnatsakanyan HubSpot chat will automatically indentify the visitor on the browser if the cookie is known (IE a chat or form has already been ...read more
BPiechocki2 on December 05, 2024
I was charged $142.45 on November 27 and I am not sure why. I use a couple free accounts, so I am being denied access to Customer service to resolve this..if I do not hear back from anyone, I will have to dispute the charge with my credit card compa read more
1 upvote
4 Replies
Member
December 06, 2024 19:48
Thanks. I sent an email.
MBahri6 on December 04, 2024
Hi, I have the Starter Customer Platform package which also includes Service Hub Starter. The problem that I have I need to create a form that creates tickets but I am not able to find the Support template. And if i try to create a bas read more
0 upvote
2 Replies
Member
December 07, 2024 16:01
Hi Karsten, thanks for your reply! Here is what I see: I wonder if this article explains the issue that I have: LINK It says: Pl...read more
Solved
ammandasg on December 04, 2024
I would like to know how to calculate my SLAs based on my office hours (9h until 18h) SLAs should intelligently adapt to the configured office hours and holidays, ensuring customers receive prompt service during business hours and preventing SLA read more
1 upvote
6 Replies
Accepted solution
Hall of Famer | Partner
December 04, 2024 11:06
@ammandasg what you highlighted in your screenshot is the time to close, this is a default property the behavior of which cannot be changed, unfort...read more
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