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Solved
Mna374 on November 12, 2024
I'm actually facing an issue disconnecting Hubspot CRM from my Facebook forms. I want to remove the existing connection, but there's no way through Facebook, when I click edit it sends me to a help particle because it seems the control of the remov read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 13, 2024 00:08
Hi @Mna374 , You can find step by step instructions to disconnect your ads account here, including the HubSpot side of things: https://knowle...read more
JMitchell78 on November 12, 2024
I am not able to access my playbook or sometime review recording or some other screen that I need to view. They do not upload.
0 upvote
2 Replies
Member
November 12, 2024 22:21
Thank you for getting back to me but our IT cleaned the cache and updates but still no improvement. I have the same permission access with everyone an...read more
Solved
TBengtsson4 on November 08, 2024
We would like to have comment always avilibel when we are creating tickets. Not all time we are sending mail to the customer. Ex. 1:st-line is taking a call and creat a ticket. 2:nd-line then will make a comment on what 1:st-line has to do. But read more
0 upvote
3 Replies
Accepted solution
Most Valuable Member | Elite Partner
November 12, 2024 09:00
Hi @TBengtsson4 - welcome to the Community. I think what @PamCotton is referring to is the Ticket record view, not the view in the Convers...read more
Solved
EKelly4 on November 08, 2024
How do you manage access when wanting to edit a hubspot property. I already have super admin and am paying for an enterprise subscription. It says that I can not edit a Hubspot property however the drop down options are options we have filled read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 08, 2024 09:56
Hi @EKelly4 , Ticket pipeline statuses are configured somewhere else, you can find the steps here: https://knowledge.hubspot.com/object-setti...read more
indomie on November 07, 2024
Hello HubSpot Support Team, We are reaching out to report a significant security issue on our site. Recently, we experienced an attempted hacking incident where THOUSANDS of credit card transactions were processed fraudulently. As a result, we n read more
0 upvote
1 Reply
Community Manager
November 07, 2024 16:59
Hey @indomie , thank you for posting in our Community! Please, I recommend advising the user to contact HubSpot Support directly through the...read more
Solved
AMrb on November 06, 2024
hi, among the various api available in hubspot which is the canon way to just upload a file and associate it to a engagement? file api is requiring a folder, so it will be visible on the file manager, that it's not a nice thing actually. Having pos read more
0 upvote
6 Replies
Accepted solution
Member
November 07, 2024 03:23
SOLUTION NOT ACCEPTED because it seems there is no other way to upload a file apart file manager, that is not optimal solution because you would end ...read more
Solved
KPadhiyar on November 06, 2024
I have two Single-Line text properties—one is sensitive and the other is non-sensitive. I created a workflow to copy the value from the sensitive property to the non-sensitive property. It works for the date-time picker but not for the Single-Line t read more
0 upvote
1 Reply
Accepted solution
Thought Leader | Platinum Partner
November 06, 2024 12:03
Hey @KPadhiyar it's against HubSpot's TOS to store sensitve data in a non-sensitive property. So I would imagine this feature is intentionally disa...read more
Solved
HMeiklejohn on November 05, 2024
I'm creating some Association Labels for Company>Company relationships and want to use these to create inbox views. For instance, have a 'Vendor' inbox view for conversations where the contact is part of a company that has a Company>Compa read more
0 upvote
6 Replies
Accepted solution
Top Contributor | Partner
November 11, 2024 09:46
Hey @HMeiklejohn , Thanks for clarifying! As I previously mentioned I don't believe you need a record for your company in HubSpot. Instead you...read more
KP_11 on November 04, 2024
Hi all, I have connected my gmail inbox to hubspot so customers that email into our support email will come through to Hubspot Inbox. However, I'm trying to make it so any new emails that come in automatically creates a ticket, but I just cant s read more
0 upvote
1 Reply
Community Manager
November 04, 2024 17:24
Hey @KP_11 , Happy Monday! To automatically create tickets for new emails, go to your HubSpot Inbox settings, and under Conversations > In...read more
HelBle on October 31, 2024
Hello, My team uses the notification sound for new chats, but we find that sometimes it does not play. We have tried toggling the sound off and on and selecting a new sound, but the issue persists. Sometimes it will work fine, but others we will m read more
0 upvote
1 Reply
Community Manager
October 31, 2024 18:58
Hi @HelBle ! Thanks for your post 😊 Are all users experiencing this on multiple devices? Additionally, have you tried clearing your brows...read more
Solved
ErickPen on October 31, 2024
My account was restricted without warning after I sent some emails asking 30 suppliers for product information and prices. Since we are launching this was a necesity but no marketing activity
0 upvote
1 Reply
Accepted solution
Community Manager
October 31, 2024 12:02
Hi @ErickPen ! Welcome to the Community-- happy to have you here 😊 I see you provided a ticket number, so it sounds like you contacted Hu...read more
Solved
ynnaejnyl on October 29, 2024
Hey wonderful people, I’m looking for some advice regarding our ticketing system. I created our "Service Delivery Pipeline" with these statuses: Not started - Open In progress - Open Counterchecking - Open Pending - Open Done (Fol read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 30, 2024 01:11
Hi @ynnaejnyl , This sounds like it's the default ticket automation at work: https://knowledge.hubspot.com/object-settings/automate-ticket-pi...read more
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