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ac_heart on January 27, 2023
What do I tell my users to do when there are technical problems? It has been going on for awhile and they are becoming impatient. Should I tell them to try to reboot?
0 upvote
1 Reply
Hall of Famer | Partner
January 27, 2023 10:00
Hi @ac_heart , There isn't such a thing as rebooting with HubSpot. The best course of action is to keep a close eye on the status page and occ...read more
TDokov on January 26, 2023
Good afternoon, We have trouble with 3 tickets all by the same customer. The ticket status is keep changing every few days. Please see below: Just wondering why that could be? The workflow works great with the rest of the tickets read more
0 upvote
2 Replies
Member
January 27, 2023 08:35
Good afternoon, We do not want to turn off the ticket status update as it's working just fine for all other tickets/customers. The issue that we...read more
Kemal01 on January 26, 2023
Hello everyone, in my Email Feed, i see on the left side everytime the author of the first email... I want to see, the last One, which has written. I attach a Picture for explain: I try to see "Christian" - because, from him comes the last read more
0 upvote
1 Reply
Community Manager
January 26, 2023 11:27
Hi @Kemal01 , Thank you for reaching out to the Community! This is expected behaviour and it unfortunately cannot be customized or changed a...read more
AAhmed02 on January 25, 2023
New to hubspot - a ticket came in and should have fallen into the failed payments pipeline but rather fell in to support pipeline. (so far i have seen the following ) which shows the criteria has been met to fall in to the failed payments piepl read more
0 upvote
1 Reply
Guide
January 25, 2023 06:31
I believe this is a ticket created from live chat inbox if yes then if you edit the settings of that particular inbox it will fall in right pipeline....read more
JBLindberg on January 24, 2023
Is there a way to populate a form with properties from an existing Ticket? The form would be used by our HubSpot users, not by external customers. We want to collect some Company data in an external form using custom Ticket properties. After the read more
0 upvote
2 Replies
Participant
January 26, 2023 09:22
Let me clarify. I don't want to modify the ticket properties themselves. Instead I would like to populate different fields (Company properties) with ...read more
Solved
SRopiha on January 24, 2023
I am new to Service HubSpot and I am learning how to create a manual ticket, which is straight forward, but I do not understand how the 'priority' list works in terms of timings? I see that we have the option for 'low' 'medium' and 'high' but how do read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
January 24, 2023 02:14
Hi @SRopiha , Out of the box, in a 'vanilla' HubSpot portal, this priority doesn't affect anything. It just another way to organize, categoriz...read more
EP13 on January 18, 2023
Hi, why I can send a template from coversation and not from ticket view? Thanks!
1 upvote
3 Replies
Community Manager
January 18, 2023 15:08
Hi @EP13 , hope you are doing well! ¡Thanks for letting us know! Best, Diana
KHaskin on January 17, 2023
Trying to reply to an email in the mobile app but can't seem to find it. I can create a new email but not reply? Maybe I'm missing it but any help would be great!
0 upvote
1 Reply
Key Advisor | Platinum Partner
January 17, 2023 19:29
Hey @KHaskin , thanks for sharing! This is a huge bummer, but you actually aren't currently able to reply to emails from the HubSpot mobile app. ...read more
CDelCastillo on January 17, 2023
Hello, Is there a turn off for this auotmation or a work around for this? Currently, our team inbox is used for multiple team members where we can mentioned other members in a conversation to take charge of the email request sent to us. read more
0 upvote
2 Replies
Thought Leader | Partner
January 19, 2023 07:39
Hi @CDelCastillo unless you are using routing rules for assignments , the default behavior is to assign to the first responder and can't be remove...read more
ParryMe on January 17, 2023
We currently have our system set up so that when a customer replies to an existing ticket, it will automatically change the ticket's status to one of our "open" statuses (even if the ticket was previously closed). As we revamp our KPIs for 2023 read more
1 upvote
1 Reply
Thought Leader | Elite Partner
January 17, 2023 06:32
@ParryMe that's a great question and use case for using Service Hub + Reports. This may not be exactly what you're looking for, but in this...read more
Solved
NDiouf on January 16, 2023
Hello, If I delete the existing ticket categories and add new ones, then re-categorize all the tickets. Does this have an impact on other hubspot services (lead, sales, contact), if so, which one? Thanks in advance.
1 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
January 16, 2023 03:22
Hi @NDiouf , Unless you've customized anything, no, you can safely change these categories. If there are assets referring to this property, yo...read more
OSchneeberger on January 16, 2023
hey there. I am currently trying to find a way to create one service ticket per line item in a deal. so when one deal closes that has 3 line items it will create 3 independent service tickets. do you have an idea if there are options? Is it possibl read more
0 upvote
2 Replies
Hall of Famer | Partner
January 17, 2023 02:55
Hi @OSchneeberger , If there is a manageable list of line items with specific names, then this can be done with a workflow that enrolls each d...read more
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