Hello talented people, looking for some local wisdom, thank you in advance to anyone who has a look at this. We are operating with a dedicated tech support team that handles all incoming support conversations (with automatically created tickets). M 続きを読む

Are there any recommended strategies available to help prevent spammers and individuals who do not seek support from utilizing our chat tool?

Hi, I need to create a view where I can see how many open tickets each contact that is a buying customer have - either as a dashboard or a report. Where do I start?

Hi all! I'm in search of an easy (automated if possible) way to update our business hours to include office closures for holidays. There used to be a feature where you could set a calendar of holidays and have a banner displayed on your website 続きを読む

I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da 続きを読む

I'm a big fan of including images in my ticket responses because it helps add clarity to the words and makes it easier for customers to connect the dots. Most of the time I use a screenshot tool to capture the image I need and paste it directl 続きを読む

We do not use the "automatically assign tickets" feature in Hubspot. Instead, conversations are manually assigned to agents after a message comes to our shared inbox. However, once a conversation is assigned, it remains assigned without any (or any 続きを読む

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic 続きを読む

Hello, We are working on developing a way to track communication from some of our partners using the Service Hub. Currently all communication for our group is sent to a single email address that is then gathered by HubSpot for ticket creation. Thi 続きを読む