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Tickets & Conversations

Im Forum Tickets & Conversations nach Lösungen suchen oder eine Frage stellen

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RealpadCZ on Juli 25, 2023

Notify account managers about conversation with their company

Hello talented people, looking for some local wisdom, thank you in advance to anyone who has a look at this. We are operating with a dedicated tech support team that handles all incoming support conversations (with automatically created tickets). M Beitrag ansehen

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RealpadCZ

Teilnehmer/-in

Juli 30, 2023 15:42

Thanks a lot Frank! I actually got another recommendation which I ended up using, that is to create a custom ticket property and then use a workflo...Beitrag ansehen

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LLuik on Juni 21, 2023

Filter out spammers in chat tool

Are there any recommended strategies available to help prevent spammers and individuals who do not seek support from utilizing our chat tool?

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1 Antwort

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TomM2

Autorität | Partner

Juni 21, 2023 15:13

Hey @LLuik unfortunately opening yourself up to spam is just a downside of opening up more accessible channels to contact your business. There's cu...Beitrag ansehen

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BThoresen on Juni 14, 2023

How to add a contact/ticket view

Hi, I need to create a view where I can see how many open tickets each contact that is a buying customer have - either as a dashboard or a report. Where do I start?

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karstenkoehler

Berühmtheit | Partner

Juni 14, 2023 04:21

Hi @BThoresen , The starting point here is a calculation property: https://knowledge.hubspot.com/crm-setup/create-calculation-properties ...Beitrag ansehen

TMazzola on Mai 22, 2023

Office Holidays- Ways to notify customers of upcoming changes to working hours

Hi all! I'm in search of an easy (automated if possible) way to update our business hours to include office closures for holidays. There used to be a feature where you could set a calendar of holidays and have a banner displayed on your website Beitrag ansehen

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MiaSrebrnjak

Community-Manager/-in

Mai 23, 2023 07:52

Hi @TMazzola , Thank you for reaching out to the Community! I wanted to tag in a couple of subject matter experts to see if they have any ad...Beitrag ansehen

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Jayeshurath on August 28, 2022

How to get CSAT report

I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da Beitrag ansehen

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danmoyle

Koryphäe | Elite Partner

August 30, 2022 14:40

Hi @Jayeshurath . From what I've seen in HubSpot, whether it's Service Analytics (Reports > Analytics Tools > Service Analytics) or a full cus...Beitrag ansehen

Jnix284 on August 20, 2022

Using images in tickets via conversations inbox

I'm a big fan of including images in my ticket responses because it helps add clarity to the words and makes it easier for customers to connect the dots. Most of the time I use a screenshot tool to capture the image I need and paste it directl Beitrag ansehen

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Jnix284

Koryphäe | Elite Partner

August 21, 2022 20:49

Hi @MMartain thanks for the information about connecting inbox, my inbox is already connected, I was really just looking to start a conversation ab...Beitrag ansehen

drafeedie on Juli 29, 2022

Automatically Unassign Conversations after XX hours of no response

We do not use the "automatically assign tickets" feature in Hubspot. Instead, conversations are manually assigned to agents after a message comes to our shared inbox. However, once a conversation is assigned, it remains assigned without any (or any Beitrag ansehen

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drafeedie

Mitwirkender/Mitwirkende

August 02, 2022 08:18

We do not. We typically stick to the "out of the box" workflow functionality. It seems bizarre that this is not a standard function as part of the SL...Beitrag ansehen

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CGoodwinOlsen on Januar 06, 2022

How to search old ticket IDs for a merged ticket?

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic Beitrag ansehen

Antworten Admin best practices Custom Objects Developer Enterprise How-To Service Settings Tickets Workaround Workflows

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karstenkoehler

Berühmtheit | Partner

Januar 06, 2022 07:27

Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...Beitrag ansehen

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AC-Paul on Juli 16, 2021

Filter incoming email into pipelines based on the alias it is sent to

Hello, We are working on developing a way to track communication from some of our partners using the Service Hub. Currently all communication for our group is sent to a single email address that is then gathered by HubSpot for ticket creation. Thi Beitrag ansehen

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Bryantworks

Autorität | Diamond Partner

Juli 19, 2021 08:26

Hey @AC-Paul , you have a few options here I think: You could use a "Conversations" workflow to route these. Create separate Conversation...Beitrag ansehen

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