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Jayeshurath on August 28, 2022

I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da read more

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danmoyle

Thought Leader | Elite Partner

August 30, 2022 11:40

Hi @Jayeshurath . From what I've seen in HubSpot, whether it's Service Analytics (Reports > Analytics Tools > Service Analytics) or a full cus...read more

Jnix284 on August 20, 2022

Using images in tickets via conversations inbox

I'm a big fan of including images in my ticket responses because it helps add clarity to the words and makes it easier for customers to connect the dots. Most of the time I use a screenshot tool to capture the image I need and paste it directl read more

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Jnix284

Thought Leader | Partner

August 21, 2022 17:49

Hi @MMartain thanks for the information about connecting inbox, my inbox is already connected, I was really just looking to start a conversation ab...read more

drafeedie on July 29, 2022

Automatically Unassign Conversations after XX hours of no response

We do not use the "automatically assign tickets" feature in Hubspot. Instead, conversations are manually assigned to agents after a message comes to our shared inbox. However, once a conversation is assigned, it remains assigned without any (or any read more

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drafeedie

Contributor

August 02, 2022 05:18

We do not. We typically stick to the "out of the box" workflow functionality. It seems bizarre that this is not a standard function as part of the SL...read more

Solved

CGoodwinOlsen on January 06, 2022

How to search old ticket IDs for a merged ticket?

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more

Reply Admin best practices Custom Objects Developer Enterprise How-To Service Settings Tickets Workaround Workflows

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karstenkoehler

Hall of Famer | Partner

January 06, 2022 04:27

Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...read more

Solved

AC-Paul on July 16, 2021

Filter incoming email into pipelines based on the alias it is sent to

Hello, We are working on developing a way to track communication from some of our partners using the Service Hub. Currently all communication for our group is sent to a single email address that is then gathered by HubSpot for ticket creation. Thi read more

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