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Solved
RealpadCZ on July 25, 2023
Hello talented people, looking for some local wisdom, thank you in advance to anyone who has a look at this. We are operating with a dedicated tech support team that handles all incoming support conversations (with automatically created tickets). M read more
0 upvote
2 Replies
Accepted Solution
Participant
July 30, 2023 15:42
Thanks a lot Frank! I actually got another recommendation which I ended up using, that is to create a custom ticket property and then use a workflo...read more
Solved
LLuik on June 21, 2023
Are there any recommended strategies available to help prevent spammers and individuals who do not seek support from utilizing our chat tool?
Accepted Solution
Key Advisor | Partner
June 21, 2023 15:13
Hey @LLuik unfortunately opening yourself up to spam is just a downside of opening up more accessible channels to contact your business. There's cu...read more
Solved
BThoresen on June 14, 2023
Hi, I need to create a view where I can see how many open tickets each contact that is a buying customer have - either as a dashboard or a report. Where do I start?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 14, 2023 04:21
Hi @BThoresen , The starting point here is a calculation property: https://knowledge.hubspot.com/crm-setup/create-calculation-properties ...read more
TMazzola on May 22, 2023
Hi all! I'm in search of an easy (automated if possible) way to update our business hours to include office closures for holidays. There used to be a feature where you could set a calendar of holidays and have a banner displayed on your website read more
0 upvote
1 Reply
Community Manager
May 23, 2023 07:52
Hi @TMazzola , Thank you for reaching out to the Community! I wanted to tag in a couple of subject matter experts to see if they have any ad...read more
Solved
Jayeshurath on August 28, 2022
I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da read more
0 upvote
3 Replies
Accepted Solution
Most Valuable Member | Elite Partner
August 30, 2022 14:40
Hi @Jayeshurath . From what I've seen in HubSpot, whether it's Service Analytics (Reports > Analytics Tools > Service Analytics) or a full cus...read more
Jnix284 on August 20, 2022
I'm a big fan of including images in my ticket responses because it helps add clarity to the words and makes it easier for customers to connect the dots. Most of the time I use a screenshot tool to capture the image I need and paste it directl read more
Most Valuable Member | Elite Partner
August 21, 2022 20:49
Hi @MMartain thanks for the information about connecting inbox, my inbox is already connected, I was really just looking to start a conversation ab...read more
drafeedie on July 29, 2022
We do not use the "automatically assign tickets" feature in Hubspot. Instead, conversations are manually assigned to agents after a message comes to our shared inbox. However, once a conversation is assigned, it remains assigned without any (or any read more
Contributor
August 02, 2022 08:18
We do not. We typically stick to the "out of the box" workflow functionality. It seems bizarre that this is not a standard function as part of the SL...read more
Solved
CGoodwinOlsen on January 06, 2022
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 07:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...read more
Solved
AC-Paul on July 16, 2021
Hello, We are working on developing a way to track communication from some of our partners using the Service Hub. Currently all communication for our group is sent to a single email address that is then gathered by HubSpot for ticket creation. Thi read more
Accepted Solution
Key Advisor | Diamond Partner
July 19, 2021 08:26
Hey @AC-Paul , you have a few options here I think: You could use a "Conversations" workflow to route these. Create separate Conversation...read more
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