Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • No Replies Yet
chanenchong on May 29, 2023
I have enabled the Chatflow Live Chat feature on my website by embedding onto my website which is using SitePad. I had monitored it on my Windows 10 Desktop and it shows up according to my settings but when viewing on two MacOS systems and one iOS d read more
0 upvote
4 Replies
Community Manager
May 31, 2023 12:07
Thanks for the tag @TomM2 ! I'll let the Chatflows team know about this! Cheers Mia, Community Team
JKukko on May 25, 2023
Hello! Is there any way to automatically create a Ticket when I receive an incoming call to my Hubspot created phone number? Also is it somehow possible to create a ticket from a Teams call? I was thinking of workflows, but not sure. Thank you read more
0 upvote
2 Replies
May 25, 2023 08:14
Thank you for the quick reply! Will try this at some point.
anjeho on April 12, 2023
Hello, We use Vonage and the Vonage Integration Suite. We log calls in the Vonage interface and they automagically appear in HubSpot, both on the Contact record, and under Contacts > Calls. I've created a HubSpot Workflow that automatically read more
0 upvote
1 Reply
Community Manager
April 13, 2023 16:09
Hello @anjeho , thank you for posting in our Community! I want to share this doc with more details here and invite some of our top experts to more
JY4 on April 06, 2023
Description: Right now, I download desired contact data from my hubspot account and then my client uploads it daily to his hubspot account. I am looking for a way to automate this process. Goal: To automate the sending of particular contact data to read more
0 upvote
2 Replies
April 10, 2023 09:29
Thank you for the information
YMontgomery84 on April 05, 2023
Hi Community, Currently the auto assignment option in conversations assigns all of the incoming conversations in a specific inbox to the assigned user. I only want to assign a specific set of conversations to the user based on subject and des read more
Accepted Solution
Thought Leader
April 06, 2023 11:13
Thanks @MiaSrebrnjak , happy to help @YMontgomery84 ! The auto-assignment currently doesn't have any conditional capabilities. Here more
anjeho on April 04, 2023
Hi, Is it possible to automatically close a ticket or conversation if it doesn't contain an attachment file named <whatever>? Every email we receive creates a ticket. We receive two emails everyday with attached reports. Both emails ar read more
1 upvote
5 Replies
April 07, 2023 15:35
Hi @danmoyle , We have our HubSpot Inbox set to treat incoming conversations as support tickets so we can categorize them, generate reports, and more
R_S on March 22, 2023
Hi there, I've created a workflow that automatically assigns tickets as they are submitted through a form, based on the ticket category. Whenever the workflow is triggered, the assignee indeed gets an email notifying them of the assignment but read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 22, 2023 14:42
Hi @R_S , Your workflow is ticket -based, not conversation -based. Your second screenshot is showing a conversation, not a ticket. If more
Zhen_Ming on December 23, 2022
Hi Community and Experts, I am trying to create a workflow that can manage my contact's appointments and send automated notification at various stages, e.g. (1 day after appointment date has been updated/uploaded on Hubspot, 1 day before appoint read more
0 upvote
2 Replies
Contributor | Diamond Partner
December 28, 2022 06:45
You can use a third - party integration by collaborating with us to send automated SMS notifications to contacts more
CMarritt on December 09, 2022
tiWe have a workflow based on a ticket pipeline and tasks are created based on which ticket status the ticket is moved to, but sometimes the ticket might move back to a status it's already been in, which triggers the tasks to be recreated even when read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
December 09, 2022 08:05
Hi @CMarritt , If you do not want the task to be recreated, you would disable re-enrollment for this workflow: more
DennisHL on December 07, 2022
Hi, I am trying to figure out a way to automatically update property values within tickets that is triggered dependent on which snippet/template my support team uses. We have specific replies that we use depending on what the end user is asking read more
1 upvote
3 Replies
Accepted Solution
Key Advisor | Diamond Partner
December 07, 2022 14:06
@DennisHL In the past, I've been able to pull specific templates by filtering based upon the subject line that was used. It's not always perfect more
mgavenda on November 22, 2022
Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to read more
Accepted Solution
Guide | Elite Partner
November 23, 2022 03:35
Hi @mgavenda It sounds like steps 1 - 3 are already happening. You have a form, which creates a ticket and sends an email. Looking at the more
DCalabrese on November 17, 2022
Hi guys, I'm facing one issue I can't sort it out. I'm setting our HubSpot with an Help Desk pipeline: when an user has a problem and he want our help desk fix it, he send a mail to a certain address. Hubspot, automatically, creates a ticke read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
November 17, 2022 06:12
Hi @DCalabrese , If you want to send an email to the contact automatically when the ticket is created, you can follow these steps: more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.