As a workaround to a known issue with HubSpot's email "reply-to" functionality , we are trying to configure a private app API to create a support ticket submission directly from our software's support page. For the most part, it works as expected: Lire la suite

What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.

Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp Lire la suite

I am wondering if anyone has any suggestions for creating a response time property using custom properties? I attached an example of what I am working on below. Basically, I just want to know all of the response times versus just the first response Lire la suite

Our fulfillment service sends us automated emails based on the delivery status of our products. At this time, I have an automation to auto-format a consistent ticket based on the step in the delivery process. However, since these emails are coming Lire la suite

Hello everybody. We're running our support through HubSpot, but are having repeated issues with customer responses being overlooked. The issue is that Service desk automations do not trigger on: "The ticket status will not change for the Lire la suite

My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus Lire la suite

Currently, you can create a ticket property that features a dropdown selection. While a customer is filling out the dropdown question there is not a way for them to search through the options. Does anyone know of an extension or idea that would allo Lire la suite

Hi all, We've been working through setting up an auto-close automation that emails the ticket contact to let them know that their ticket will automatically close in X days unless they respond on the thread. We were able to set these emails up by Lire la suite

Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th Lire la suite

Hey folks, hoping someone can help. I set up a first time response SLA for the conversation inbox, which is tied a generic support email alias. However, often times the support team will respond from their individual emails or directly on the ticke Lire la suite

Description: Right now, I download desired contact data from my hubspot account and then my client uploads it daily to his hubspot account. I am looking for a way to automate this process. Goal: To automate the sending of particular contact data to Lire la suite