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HenrikAllentoft on Oktober 26, 2023
Hello everybody. We're running our support through HubSpot, but are having repeated issues with customer responses being overlooked. The issue is that Service desk automations do not trigger on: "The ticket status will not change for the Beitrag ansehen
2 Likes
4 Antworten
Koryphäe | Diamond Partner
November 09, 2023 20:33
Hi @HenrikAllentoft thank you for the additional information, I can see why the behavior is happening (forwarding to a third-party, your colleague,...Beitrag ansehen
ASiggins on Oktober 25, 2023
My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus Beitrag ansehen
Community-Manager/-in
Oktober 26, 2023 16:56
Hello @ASiggins , thank you for posting in our Community. For something like this, you would need to create a "datetime" property that stores ...Beitrag ansehen
LaurelShoger on Oktober 20, 2023
Currently, you can create a ticket property that features a dropdown selection. While a customer is filling out the dropdown question there is not a way for them to search through the options. Does anyone know of an extension or idea that would allo Beitrag ansehen
0 Likes
1 Antwort
Koryphäe | Diamond Partner
Oktober 22, 2023 10:24
Hi @LaurelShoger the dropdown form fields in HubSpot don't have the "search" indicated at the top, but if a user starts typing the part number, it ...Beitrag ansehen
Gelöst
DStahl on September 05, 2023
Hi all, We've been working through setting up an auto-close automation that emails the ticket contact to let them know that their ticket will automatically close in X days unless they respond on the thread. We were able to set these emails up by Beitrag ansehen
0 Likes
5 Antworten
Accepted Solution
Koryphäe | Elite Partner
September 12, 2023 09:09
@DStahl have you looked at HubSpot's transactional emails option (Marketing Hub Pro and above)? Those work in workflows so you're not using marke...Beitrag ansehen
FlyingAnds on Juni 01, 2023
Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th Beitrag ansehen
1 Likes
2 Antworten
Teilnehmer/-in
Juni 02, 2023 03:23
Hi @PamCotton It's sadly not just one user, it's everyone as long as they don't have access to both the inbox they move from and to. Regarding per...Beitrag ansehen
Gelöst
Shay_B on Mai 17, 2023
Hey folks, hoping someone can help. I set up a first time response SLA for the conversation inbox, which is tied a generic support email alias. However, often times the support team will respond from their individual emails or directly on the ticke Beitrag ansehen
Accepted Solution
Mitwirkender/Mitwirkende
Mai 19, 2023 11:12
ideas hub link .
JY4 on April 06, 2023
Description: Right now, I download desired contact data from my hubspot account and then my client uploads it daily to his hubspot account. I am looking for a way to automate this process. Goal: To automate the sending of particular contact data to Beitrag ansehen
Mitglied
April 10, 2023 09:29
Thank you for the information
FlyingAnds on März 23, 2023
Hi all. We are experiencing an issue with hubspots threading logic in conversations from certain senders. Pretty much every time they send us an email, from the same adress, it's bulked into the same thread. Even though it's clearly a new email. Wh Beitrag ansehen
Community-Manager/-in
März 23, 2023 17:31
Hello @FlyingAnds , thank you for posting in our Community. When you send a tracked sales email, HubSpot embeds an invisible one-pixel image...Beitrag ansehen
Gelöst
AWoodford on November 15, 2022
Sometimes I need to email a specific contact and associate that email with a help ticket in order to resolve the problem and keep my team informed. I've been able to do this successfully with the expection of the fact that the reply emails from the Beitrag ansehen
Accepted Solution
Autorität | Diamond Partner
November 17, 2022 13:03
@AWoodford I would recommend adding this to the ideas forum in the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas ...Beitrag ansehen
Gelöst
CGoodwinOlsen on Mai 30, 2022
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an Beitrag ansehen
Accepted Solution
Koryphäe | Diamond Partner
Mai 31, 2022 08:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...Beitrag ansehen
Gelöst
CGoodwinOlsen on Januar 06, 2022
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic Beitrag ansehen
Accepted Solution
Berühmtheit | Partner
Januar 06, 2022 07:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...Beitrag ansehen
CGoodwinOlsen on Dezember 20, 2021
We need to integrate HubSpot Service Hub to Jira, but we use Jira Server (not Cloud), so the HubSpot-built integration in Marketplace isn't compatible. How have others enabled the same functionality in an integration between HubSpot and Jira Ser Beitrag ansehen
Community-Manager/-in
Dezember 21, 2021 08:36
Hi @CGoodwinOlsen , Thanks for reaching out! It would be possible to create a custom integration to sync data between HubSpot and your J...Beitrag ansehen
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