Hello everybody. We're running our support through HubSpot, but are having repeated issues with customer responses being overlooked. The issue is that Service desk automations do not trigger on: "The ticket status will not change for the Beitrag ansehen
Hi @HenrikAllentoft thank you for the additional information, I can see why the behavior is happening (forwarding to a third-party, your colleague,...Beitrag ansehen
My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus Beitrag ansehen
Hello @ASiggins , thank you for posting in our Community.
For something like this, you would need to create a "datetime" property that stores ...Beitrag ansehen
Currently, you can create a ticket property that features a dropdown selection. While a customer is filling out the dropdown question there is not a way for them to search through the options. Does anyone know of an extension or idea that would allo Beitrag ansehen
Hi @LaurelShoger the dropdown form fields in HubSpot don't have the "search" indicated at the top, but if a user starts typing the part number, it ...Beitrag ansehen
Hi all, We've been working through setting up an auto-close automation that emails the ticket contact to let them know that their ticket will automatically close in X days unless they respond on the thread. We were able to set these emails up by Beitrag ansehen
@DStahl have you looked at HubSpot's transactional emails option (Marketing Hub Pro and above)? Those work in workflows so you're not using marke...Beitrag ansehen
Hi all. We have an issue/bug with the functionality "Move to another inbox". When a rep moves a conversation from one inbox to another one that they don't have acess to the "assign to" field and "add comment" fails. The conversation is moved to th Beitrag ansehen
Hi @PamCotton It's sadly not just one user, it's everyone as long as they don't have access to both the inbox they move from and to. Regarding per...Beitrag ansehen
Hey folks, hoping someone can help. I set up a first time response SLA for the conversation inbox, which is tied a generic support email alias. However, often times the support team will respond from their individual emails or directly on the ticke Beitrag ansehen
Description: Right now, I download desired contact data from my hubspot account and then my client uploads it daily to his hubspot account. I am looking for a way to automate this process. Goal: To automate the sending of particular contact data to Beitrag ansehen
Hi all. We are experiencing an issue with hubspots threading logic in conversations from certain senders. Pretty much every time they send us an email, from the same adress, it's bulked into the same thread. Even though it's clearly a new email. Wh Beitrag ansehen
Hello @FlyingAnds , thank you for posting in our Community.
When you send a tracked sales email, HubSpot embeds an invisible one-pixel image...Beitrag ansehen
Sometimes I need to email a specific contact and associate that email with a help ticket in order to resolve the problem and keep my team informed. I've been able to do this successfully with the expection of the fact that the reply emails from the Beitrag ansehen
@AWoodford I would recommend adding this to the ideas forum in the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas ...Beitrag ansehen
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an Beitrag ansehen
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...Beitrag ansehen
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic Beitrag ansehen
Hi @CGoodwinOlsen ,
That would have to be manual, unfortunately.
If you don't mind your tasks section cluttering up, you could create a ...Beitrag ansehen
We need to integrate HubSpot Service Hub to Jira, but we use Jira Server (not Cloud), so the HubSpot-built integration in Marketplace isn't compatible. How have others enabled the same functionality in an integration between HubSpot and Jira Ser Beitrag ansehen
Hi @CGoodwinOlsen ,
Thanks for reaching out!
It would be possible to create a custom integration to sync data between HubSpot and your J...Beitrag ansehen