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AWoodford on November 15, 2022
Prevent ticket creation from reply emails form select contacts
Sometimes I need to email a specific contact and associate that email with a help ticket in order to resolve the problem and keep my team informed. I've been able to do this successfully with the expection of the fact that the reply emails from the read more
Reply Contacts Tickets Workaround Workflows
2 upvotes
4 Replies
karstenkoehler
Hall of Famer | Partner
November 17, 2022 21:41
Hi @AWoodford , While it might seem like one is using the tool wrong, automatic ticket creation can be disabled for specific contacts by putti...read more
Solved
CGoodwinOlsen on May 30, 2022
Auto-reply emails not threading, creating new tickets/conversations
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Reply Connected Email Conversations Email Deliverability Enterprise Marketing Email Settings Tickets Workaround
2 upvotes
2 Replies
Accepted Solution
Jnix284
Recognized Expert | Partner
May 31, 2022 05:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
Solved
CGoodwinOlsen on January 06, 2022
How to search old ticket IDs for a merged ticket?
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more
Reply Admin best practices Custom Objects Developer Enterprise How-To Service Settings Tickets Workaround Workflows
0 upvote
5 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
January 06, 2022 04:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...read more
CGoodwinOlsen on December 20, 2021
HubSpot integration to Jira Server (Tickets <> Issues)
We need to integrate HubSpot Service Hub to Jira, but we use Jira Server (not Cloud), so the HubSpot-built integration in Marketplace isn't compatible. How have others enabled the same functionality in an integration between HubSpot and Jira Ser read more
Reply Developer Enterprise Integrations Service Tickets Workaround
1 upvote
1 Reply
kvonloesecke
Community Manager
December 21, 2021 05:36
Hi @CGoodwinOlsen , Thanks for reaching out! It would be possible to create a custom integration to sync data between HubSpot and your J...read more
Solved
jorfjord on December 17, 2021
Notification for ticket action in conversations inbox
Hey community, Is it possible to notify another team using conversations - when a ticket reaches a certain action in the service hub? Our support team works within the service hub with the tickets pipeline. However, from time to time they need read more
Reply Conversations Tickets Workaround
0 upvote
3 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
December 19, 2021 21:44
Hi @jorfjord , You should be able to change your spam rules and make this work. Navigate to Settings > Inbox > Allow & Deny Lis...read more
RCandianoSUW on October 05, 2021
Adding Ticket Number & Custom Field to Ticket Reply Email Subject Line
I'm looking to see if there is some way to add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it greatly helps our customers track open tickets. Is there any read more
Reply Conversations Custom Objects Developer Service Tickets Workaround
2 upvotes
3 Replies
BenjaminGust
Participant
December 17, 2021 08:29
This has been posted to the community before: https://community.hubspot.com/t5/HubSpot-Ideas/Enable-Ticket-ID-to-display-in-subject-line-of-all-em...read more
Cocochinecoffee on April 21, 2021
Hubspot Free email signature missing icons
Hi, There seems to be an issue with the email signature template. Looks like it is missing some icons: Thank you
Reply Templates Workaround
0 upvote
1 Reply
MiaSrebrnjak
Community Manager
April 23, 2021 01:57
Hi @Cocochinecoffee , Thank you for reaching out to the Community. The Email Signature Generator allows you to create beautiful email sign...read more
joel_vandusen on November 20, 2020
Service Agent phone availability integrated into HubSpot availability?
Wondering if there is a way for our user's availability on aircall to integrate into their availability in HubSpot? We currently have a large volume of phone support and live chat support, I have been hesistant to auto-assign chat conversations to a read more
Reply Calling Service Workaround
1 upvote
2 Replies
Plats
Contributor
February 04, 2021 19:54
Hi joel_vandusen, I'd be keen to have a chat to see exactly how you would want this set up. We have the most seamless HubSpot integration at Cra...read more
liberworm on October 23, 2020
Forms/Tickets: Custom forms for more than contact capture
We currently use Formstack to capture data for clients as part of our onboarding process. I have started creating those same forms in HS (hoping to eliminate FS; streamline and automate much of this process) however part of what we capture requires read more
Reply Enterprise Forms Tickets Workaround Workflows
0 upvote
1 Reply
natsumimori
Community Manager
October 25, 2020 19:13
Hi @liberworm , Thank you for reaching out to the HubSpot Community. This is a product improvement request, correct? I can move this to the...read more
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