I have recently implemented our HubSpot Customer Portal and have been able to customise a lot of what we are doing with it, for example we are not using it for customer service tickets so have been able to change the labels, redirect to landing page read more
Hi @NCoughlan , The HubSpot Customer Portal fetches the logo, colors, and favicon from your global branding settings and Unfortunately HubSpot ...read more
Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan read more
Hey @Change , thank you for posting in our Community!
It looks like missed calls from Placetel/Phonemondo aren't appearing in the Inbox/Conv...read more
Does anyone else manage a support/success team where tickets come in unassigned, then are claimed by reps that are available? If so, I have a question for you about the Breeze Bot framework: Specifically, the bot is routinely attempting to transf read more
A note on this topic: The HubSpot product team is working on 'no hand-off' functionality for the AI-bot. I haven't recieved the specifics on how th...read more
Hello all, I have been using the @mention in Helpdesk to communicate with my team about those specific tickets. I never realized that the tickets with a mention are not being removed from the @ mention queue even after being closed. This cr read more
Hi @VLibersat , not quite, closing the ticket doesn't remove the mention, but it would remove it from a filtered view for mentions - can you clarify...read more
Hello, I am looking to bypass a connected email being automatically sent to spam. I do not understand why it would be a good idea to send any emails from a connected Customer Service email directly to spam, as it completely invalidates our Custo read more
Hi @DFHubMan ,
There is currently no way to bypass this, unfortunately. Your best option is to critically evaluate your current process, zoom ...read more
As a workaround to a known issue with HubSpot's email "reply-to" functionality , we are trying to configure a private app API to create a support ticket submission directly from our software's support page. For the most part, it works as expected: read more
Hi @HubSpot_Corey , Thank you for your detailed reply. I think I understand what you're suggesting. though it seems a bit complicated for what ...read more
What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.
Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp read more
Hi @RGiunti ,
I wanted to circle back on your question about automating ticket responses with AI and integrating a knowledge base in Service...read more
I am wondering if anyone has any suggestions for creating a response time property using custom properties? I attached an example of what I am working on below. Basically, I just want to know all of the response times versus just the first response read more
Hey @ETvelia You can use a way around here: To create a custom property in HubSpot that tracks all response times, not just the first response...read more
Our fulfillment service sends us automated emails based on the delivery status of our products. At this time, I have an automation to auto-format a consistent ticket based on the step in the delivery process. However, since these emails are coming read more
It's hard to suggest anything more without seeing your full journey from initial ticketing to sending information to fulfillment and receiving confir...read more
Hello everybody. We're running our support through HubSpot, but are having repeated issues with customer responses being overlooked. The issue is that Service desk automations do not trigger on: "The ticket status will not change for the read more
Hi @HenrikAllentoft thank you for the additional information, I can see why the behavior is happening (forwarding to a third-party, your colleague,...read more
My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus read more
Hello @ASiggins , thank you for posting in our Community.
For something like this, you would need to create a "datetime" property that stores ...read more