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RSwitonski on Junho 05, 2023
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " Leia mais
0 avaliações positivas
2 Respostas
Top colaborador(a) | Parceiro Diamante
Junho 06, 2023 18:09
Hi @RSwitonski I only think if you know which clients "" keep their support emails in CC" you can create supression lists of that email addr...Leia mais
PIrigoyen on Maio 31, 2023
Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic. It would be ideal to be able to select either the Contact name or the email topic Leia mais
1 avaliações positivas
1 Respostas
Accepted Solution
Especialista reconhecido(a) | Parceiro Platinum
Maio 31, 2023 16:12
Hey @PIrigoyen , thanks for reaching out! This is a great question. I have some thoughts on potential workarounds here. You could look into ti...Leia mais
VTorresRamos4 on Maio 31, 2023
Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I Leia mais
0 avaliações positivas
8 Respostas
Conselheiro(a) de destaque | Parceiro Ouro
Junho 02, 2023 16:29
Yes, it's expensive for us in New Zealand Dollars too. We have our own server dedicated to HubSpot API calls, and we hooks. We run multip...Leia mais
JKukko on Maio 25, 2023
Hello! Is there any way to automatically create a Ticket when I receive an incoming call to my Hubspot created phone number? Also is it somehow possible to create a ticket from a Teams call? I was thinking of workflows, but not sure. Thank you Leia mais
0 avaliações positivas
2 Respostas
Maio 25, 2023 08:14
Thank you for the quick reply! Will try this at some point.
Frydendal on Maio 22, 2023
Hi all, We have a issue where our customers forward a e-mail sent from our "No-reply@" to our "support@" e-mail. When this e-mail ends up as a ticket, it will show as "no-reply" as the assosiated contact. Have any of you experience the same? Leia mais
0 avaliações positivas
3 Respostas
Maio 23, 2023 07:57
Hi @Mia , Thank you for reaching out. I would like to have the actual sender be the assosiated contact, since we can't answer the "no-reply@"...Leia mais
MLandow13 on Maio 18, 2023
We receive automated emails into our Support Portal that can generate a ticket for a customer. For example: In this instance, any automated emails are sent to an email address that no one is monitoring. As the Contac Leia mais
0 avaliações positivas
2 Respostas
Maio 18, 2023 16:04
Hi Eli, As we are a small operation at the moment, the quickest route for me would be to just know which Contact to automaticaly add/replace onto...Leia mais
Shay_B on Maio 17, 2023
Hey folks, hoping someone can help. I set up a first time response SLA for the conversation inbox, which is tied a generic support email alias. However, often times the support team will respond from their individual emails or directly on the ticke Leia mais
0 avaliações positivas
4 Respostas
Accepted Solution
Maio 19, 2023 11:12
ideas hub link .
tannett7 on Maio 09, 2023
I'm getting caught in a loop trying to edit the Ticket Status from a Forms submission. I cloned an existing form, which works as intended, but the new form is not applying the same Ticket Status. Please advise where I can go to do this.
1 avaliações positivas
1 Respostas
Accepted Solution
Especialista reconhecido(a) | Parceiro Platinum
Maio 09, 2023 16:16
Hey @tannett7 , thanks for reaching out! This is a good question — as far as I know, you aren't able to update the ticket "Status" property th...Leia mais
TheAnswerLady on Maio 08, 2023
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Maio 09, 2023 08:13
Hi @TheAnswerLady , Thank you for reaching out to the Community! That's correct, the contact's email history will not show in newly created ...Leia mais
rsi-wunderl on Abril 21, 2023
When I want to assign a new ticket to myself I always have to search for my userid while in the filter tickets view if I only want to display my own tickets there is a quick option: How and where can I create a development ticket for thi Leia mais
0 avaliações positivas
1 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Abril 21, 2023 09:51
Hi @rsi-wunderl , You can request changes to the HubSpot products in the ideas section of the community: mais
Sascha on Abril 20, 2023
Hi, I am new to the Service Hub and the ticketing feature confuses the **bleep** out of me. There appears to be so much overlap with the Conversations feature, and both seam to mingle with each other. A conversation opens a ticket that is also a Leia mais
1 avaliações positivas
2 Respostas
Abril 21, 2023 07:09
Thank you Karsten, great insights! I am clear on the difference between conversations and tickets. What bugs me is the fact that a ticket lives insid...Leia mais
JT68 on Abril 12, 2023
Hi, we're new to HubSpot and loving it so far. We have integrated with Aircall, which has been a good partnership thus far. We can send an SMS from within the Aircall softphone app, and the content gets pulled into a HubSpot ticket under Activity as Leia mais
0 avaliações positivas
4 Respostas
Abril 14, 2023 13:14
The Aircall settings do not afford the solution. I followed the link you provided and merged the tickets, but given our current settings, the availab...Leia mais
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