Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " Leer más
Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic.
It would be ideal to be able to select either the Contact name or the email topic Leer más
Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I Leer más
Hello! Is there any way to automatically create a Ticket when I receive an incoming call to my Hubspot created phone number? Also is it somehow possible to create a ticket from a Teams call? I was thinking of workflows, but not sure. Thank you Leer más
Hi all, We have a issue where our customers forward a e-mail sent from our "No-reply@" to our "support@" e-mail. When this e-mail ends up as a ticket, it will show as "no-reply" as the assosiated contact. Have any of you experience the same? Leer más
We receive automated emails into our Support Portal that can generate a ticket for a customer. For example: email@example.com In this instance, any automated emails are sent to an email address that no one is monitoring. As the Contac Leer más
Hey folks, hoping someone can help. I set up a first time response SLA for the conversation inbox, which is tied a generic support email alias. However, often times the support team will respond from their individual emails or directly on the ticke Leer más
I'm getting caught in a loop trying to edit the Ticket Status from a Forms submission. I cloned an existing form, which works as intended, but the new form is not applying the same Ticket Status. Please advise where I can go to do this.
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today Leer más
When I want to assign a new ticket to myself I always have to search for my userid while in the filter tickets view if I only want to display my own tickets there is a quick option: How and where can I create a development ticket for thi Leer más
Hi, I am new to the Service Hub and the ticketing feature confuses the **bleep** out of me. There appears to be so much overlap with the Conversations feature, and both seam to mingle with each other. A conversation opens a ticket that is also a Leer más
Hi, we're new to HubSpot and loving it so far. We have integrated with Aircall, which has been a good partnership thus far. We can send an SMS from within the Aircall softphone app, and the content gets pulled into a HubSpot ticket under Activity as Leer más