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RSwitonski en Junio 05, 2023
Hi all, We use hubspot service hub's support ticketing function and like many companies, we send an automated response when a new ticket is made. Some of our clients communicate to us keeping their support emails in CC and there is often a " Leer más
0 Me gusta
2 Respuestas
Colaborador líder | Partner nivel Diamond
Junio 06, 2023 18:09
Hi @RSwitonski I only think if you know which clients "" keep their support emails in CC" you can create supression lists of that email addr...Leer más
PIrigoyen en May 31, 2023
Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic. It would be ideal to be able to select either the Contact name or the email topic Leer más
1 Me gusta
1 Respuestas
Accepted Solution
Experto reconocido | Partner nivel Platinum
May 31, 2023 16:12
Hey @PIrigoyen , thanks for reaching out! This is a great question. I have some thoughts on potential workarounds here. You could look into ti...Leer más
VTorresRamos4 en May 31, 2023
Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I Leer más
0 Me gusta
8 Respuestas
Asesor destacado | Partner nivel Gold
Junio 02, 2023 16:29
Yes, it's expensive for us in New Zealand Dollars too. We have our own server dedicated to HubSpot API calls, and we hooks. We run multip...Leer más
JKukko en May 25, 2023
Hello! Is there any way to automatically create a Ticket when I receive an incoming call to my Hubspot created phone number? Also is it somehow possible to create a ticket from a Teams call? I was thinking of workflows, but not sure. Thank you Leer más
0 Me gusta
2 Respuestas
May 25, 2023 08:14
Thank you for the quick reply! Will try this at some point.
Frydendal en May 22, 2023
Hi all, We have a issue where our customers forward a e-mail sent from our "No-reply@" to our "support@" e-mail. When this e-mail ends up as a ticket, it will show as "no-reply" as the assosiated contact. Have any of you experience the same? Leer más
0 Me gusta
3 Respuestas
May 23, 2023 07:57
Hi @Mia , Thank you for reaching out. I would like to have the actual sender be the assosiated contact, since we can't answer the "no-reply@"...Leer más
MLandow13 en May 18, 2023
We receive automated emails into our Support Portal that can generate a ticket for a customer. For example: In this instance, any automated emails are sent to an email address that no one is monitoring. As the Contac Leer más
0 Me gusta
2 Respuestas
May 18, 2023 16:04
Hi Eli, As we are a small operation at the moment, the quickest route for me would be to just know which Contact to automaticaly add/replace onto...Leer más
Shay_B en May 17, 2023
Hey folks, hoping someone can help. I set up a first time response SLA for the conversation inbox, which is tied a generic support email alias. However, often times the support team will respond from their individual emails or directly on the ticke Leer más
Accepted Solution
May 19, 2023 11:12
ideas hub link .
tannett7 en May 09, 2023
I'm getting caught in a loop trying to edit the Ticket Status from a Forms submission. I cloned an existing form, which works as intended, but the new form is not applying the same Ticket Status. Please advise where I can go to do this.
1 Me gusta
1 Respuestas
Accepted Solution
Experto reconocido | Partner nivel Platinum
May 09, 2023 16:16
Hey @tannett7 , thanks for reaching out! This is a good question — as far as I know, you aren't able to update the ticket "Status" property th...Leer más
TheAnswerLady en May 08, 2023
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today Leer más
Administrador de la comunidad
May 09, 2023 08:13
Hi @TheAnswerLady , Thank you for reaching out to the Community! That's correct, the contact's email history will not show in newly created ...Leer más
rsi-wunderl en Abril 21, 2023
When I want to assign a new ticket to myself I always have to search for my userid while in the filter tickets view if I only want to display my own tickets there is a quick option: How and where can I create a development ticket for thi Leer más
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1 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Abril 21, 2023 09:51
Hi @rsi-wunderl , You can request changes to the HubSpot products in the ideas section of the community: más
Sascha en Abril 20, 2023
Hi, I am new to the Service Hub and the ticketing feature confuses the **bleep** out of me. There appears to be so much overlap with the Conversations feature, and both seam to mingle with each other. A conversation opens a ticket that is also a Leer más
1 Me gusta
2 Respuestas
Abril 21, 2023 07:09
Thank you Karsten, great insights! I am clear on the difference between conversations and tickets. What bugs me is the fact that a ticket lives insid...Leer más
JT68 en Abril 12, 2023
Hi, we're new to HubSpot and loving it so far. We have integrated with Aircall, which has been a good partnership thus far. We can send an SMS from within the Aircall softphone app, and the content gets pulled into a HubSpot ticket under Activity as Leer más
0 Me gusta
4 Respuestas
Abril 14, 2023 13:14
The Aircall settings do not afford the solution. I followed the link you provided and merged the tickets, but given our current settings, the availab...Leer más
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