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JKukko on May 25, 2023
Hello! Is there any way to automatically create a Ticket when I receive an incoming call to my Hubspot created phone number? Also is it somehow possible to create a ticket from a Teams call? I was thinking of workflows, but not sure. Thank you read more
0 upvote
2 Replies
May 25, 2023 08:14
Thank you for the quick reply! Will try this at some point.
Frydendal on May 22, 2023
Hi all, We have a issue where our customers forward a e-mail sent from our "No-reply@" to our "support@" e-mail. When this e-mail ends up as a ticket, it will show as "no-reply" as the assosiated contact. Have any of you experience the same? read more
0 upvote
3 Replies
May 23, 2023 07:57
Hi @Mia , Thank you for reaching out. I would like to have the actual sender be the assosiated contact, since we can't answer the "no-reply@" more
MLandow13 on May 18, 2023
We receive automated emails into our Support Portal that can generate a ticket for a customer. For example: In this instance, any automated emails are sent to an email address that no one is monitoring. As the Contac read more
0 upvote
2 Replies
May 18, 2023 16:04
Hi Eli, As we are a small operation at the moment, the quickest route for me would be to just know which Contact to automaticaly add/replace more
Shay_B on May 17, 2023
Hey folks, hoping someone can help. I set up a first time response SLA for the conversation inbox, which is tied a generic support email alias. However, often times the support team will respond from their individual emails or directly on the ticke read more
Accepted Solution
May 19, 2023 11:12
ideas hub link .
tannett7 on May 09, 2023
I'm getting caught in a loop trying to edit the Ticket Status from a Forms submission. I cloned an existing form, which works as intended, but the new form is not applying the same Ticket Status. Please advise where I can go to do this.
1 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
May 09, 2023 16:16
Hey @tannett7 , thanks for reaching out! This is a good question — as far as I know, you aren't able to update the ticket "Status" property more
TheAnswerLady on May 08, 2023
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today read more
Community Manager
May 09, 2023 08:13
Hi @TheAnswerLady , Thank you for reaching out to the Community! That's correct, the contact's email history will not show in newly created more
rsi-wunderl on April 21, 2023
When I want to assign a new ticket to myself I always have to search for my userid while in the filter tickets view if I only want to display my own tickets there is a quick option: How and where can I create a development ticket for thi read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
April 21, 2023 09:51
Hi @rsi-wunderl , You can request changes to the HubSpot products in the ideas section of the community: more
Sascha on April 20, 2023
Hi, I am new to the Service Hub and the ticketing feature confuses the **bleep** out of me. There appears to be so much overlap with the Conversations feature, and both seam to mingle with each other. A conversation opens a ticket that is also a read more
1 upvote
2 Replies
April 21, 2023 07:09
Thank you Karsten, great insights! I am clear on the difference between conversations and tickets. What bugs me is the fact that a ticket lives more
JT68 on April 12, 2023
Hi, we're new to HubSpot and loving it so far. We have integrated with Aircall, which has been a good partnership thus far. We can send an SMS from within the Aircall softphone app, and the content gets pulled into a HubSpot ticket under Activity as read more
0 upvote
4 Replies
April 14, 2023 13:14
The Aircall settings do not afford the solution. I followed the link you provided and merged the tickets, but given our current settings, the more
JanePalmer on April 11, 2023
Hi! Could you please help me set up a workflow where the system will automatically assign the ticket based on the deal's owner? Is it even possible? My use case is that I have a few people on the team and want incoming tickets, the creation o read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 11, 2023 13:14
Hi @JanePalmer , Just to clarify, is the deal associated to the ticket or is the company/contact associated to the ticket and the deal is more
ACourtot on April 05, 2023
If you want to have a different name that "customer portal"for your portal, you cannot change the name of the link appearing on the attached domain.
6 Replies
Accepted Solution
Community Manager
April 07, 2023 08:42
Hello @ACourtot thank you so much for the screenshot, it was really helpful! I confirmed internally and currently, i t’s not possible to more
KSieverts on April 03, 2023
Hello there, In order to allow contacts to know their ticketID we've created an automatic marketing e-mail which uses the ticketID and sends that to the contact (normal ticketing-system function). However, whenever a contact replies to said e-ma read more
Community Manager
April 03, 2023 15:42
Hello @KSieverts , thank you for posting in our Community! I was able to find a similar idea in our ideas forum here. I would recommend to more
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