We are trying to better understand the volume of customer emails and tickets to identify clients with special needs. I am unsure of the best approach since some tickets take longer to resolve than others. Ultimately, I want to establish a method read more

Hello, Jira is connected app in our HubSpot. Unfortunetely, we cannot see Jira card on the deals view. I tried to add on record customization but could not find it. Could you please help me to find out how can I make it visible again? Thank you! read more

We often receive tickets from a standard no-reply email address and we frequently reach the ticket/contact association limit. We created a workflow to remove associations as per the link https://knowledge.hubspot.com/workflows/manage-crm-record-ass read more

Hi, I'm experiencing issues logging into my HubSpot account via Test Automation using playwright. The following message appears whenever login is performed: "There was a problem logging you in, Sorry, there was an issue logging you i read more

Hello all, I have been using the @mention in Helpdesk to communicate with my team about those specific tickets. I never realized that the tickets with a mention are not being removed from the @ mention queue even after being closed. This cr read more

Hi there, My team has a mailbox, "support@domain.com". Sometimes, team members receive tickets in their personal mailbox, such as "john@domain.com". If that happens, we move them manually in Outlook over to the support mailbox. Usually, HubS read more

Hi Community, We are looking for a way to identify new customer ticket volume . As we onboard new clients, we want to ensure we don’t miss any opportunity for new customers to succeed with our solution. Specifically, we are looking for read more

The Ticket Owner and the associated Conversation Assignee are not synchronized. When the Ticket Owner is updated directly within the ticket, the change does not reflect in the inbox. Is there a solution for this?

Since our tickets come from different form sources, below are examples - I am going to create a filter to summarize the data for different form source. But when I am creating a ticket filter under ticket portal, there is no option called " read more

Hello, I'm reaching out because I need some help. I’m new to English, so please forgive me if my sentences sound strange. I’m building a bot that categorizes and reports information posted on HubSpot. Since I’m new to HubSpot, I’m still learni read more

I need to see and access approximately 20 Views for Tickets. Currently, I have 12 selected and can only see 10. There doesn't appear to be a scroll bar to get over to the ones on the end nor a way to create more lines of Views. Is there something read more

Our company wants to create tickets in the Help Desk area using HubSpot calling. However, the company wants most of the calls to be forwarded to personal devices instead of using HubSpot Calling in the browser. Is that some kind of workflow I need t read more