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PIrigoyen on May 31, 2023
Ticket name display: We cannot modify the naming standards of Tickets created through conversation emails because the Ticket name is by default the email topic. It would be ideal to be able to select either the Contact name or the email topic read more
1 upvote
1 Reply
Recognized Expert | Platinum Partner
May 31, 2023 16:12
Hey @PIrigoyen , thanks for reaching out! This is a great question. I have some thoughts on potential workarounds here. You could look into more
VTorresRamos4 on May 31, 2023
Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I read more
0 upvote
5 Replies
Key Advisor | Gold Partner
June 01, 2023 00:00
Hi @VTorresRamos4 You will need to create a Custom Coded Workflow which accesses the Associations API. This is not something Chat more
JKukko on May 25, 2023
Hello! Is there any way to automatically create a Ticket when I receive an incoming call to my Hubspot created phone number? Also is it somehow possible to create a ticket from a Teams call? I was thinking of workflows, but not sure. Thank you read more
0 upvote
2 Replies
May 25, 2023 08:14
Thank you for the quick reply! Will try this at some point.
Frydendal on May 22, 2023
Hi all, We have a issue where our customers forward a e-mail sent from our "No-reply@" to our "support@" e-mail. When this e-mail ends up as a ticket, it will show as "no-reply" as the assosiated contact. Have any of you experience the same? read more
0 upvote
3 Replies
May 23, 2023 07:57
Hi @Mia , Thank you for reaching out. I would like to have the actual sender be the assosiated contact, since we can't answer the "no-reply@" more
MLandow13 on May 18, 2023
We receive automated emails into our Support Portal that can generate a ticket for a customer. For example: In this instance, any automated emails are sent to an email address that no one is monitoring. As the Contac read more
0 upvote
2 Replies
May 18, 2023 16:04
Hi Eli, As we are a small operation at the moment, the quickest route for me would be to just know which Contact to automaticaly add/replace more
Shay_B on May 17, 2023
Hey folks, hoping someone can help. I set up a first time response SLA for the conversation inbox, which is tied a generic support email alias. However, often times the support team will respond from their individual emails or directly on the ticke read more
Accepted Solution
May 19, 2023 11:12
ideas hub link .
tannett7 on May 09, 2023
I'm getting caught in a loop trying to edit the Ticket Status from a Forms submission. I cloned an existing form, which works as intended, but the new form is not applying the same Ticket Status. Please advise where I can go to do this.
1 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
May 09, 2023 16:16
Hey @tannett7 , thanks for reaching out! This is a good question — as far as I know, you aren't able to update the ticket "Status" property more
TheAnswerLady on May 08, 2023
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today read more
Community Manager
May 09, 2023 08:13
Hi @TheAnswerLady , Thank you for reaching out to the Community! That's correct, the contact's email history will not show in newly created more
rsi-wunderl on April 21, 2023
When I want to assign a new ticket to myself I always have to search for my userid while in the filter tickets view if I only want to display my own tickets there is a quick option: How and where can I create a development ticket for thi read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
April 21, 2023 09:51
Hi @rsi-wunderl , You can request changes to the HubSpot products in the ideas section of the community: more
Sascha on April 20, 2023
Hi, I am new to the Service Hub and the ticketing feature confuses the **bleep** out of me. There appears to be so much overlap with the Conversations feature, and both seam to mingle with each other. A conversation opens a ticket that is also a read more
1 upvote
2 Replies
April 21, 2023 07:09
Thank you Karsten, great insights! I am clear on the difference between conversations and tickets. What bugs me is the fact that a ticket lives more
JT68 on April 12, 2023
Hi, we're new to HubSpot and loving it so far. We have integrated with Aircall, which has been a good partnership thus far. We can send an SMS from within the Aircall softphone app, and the content gets pulled into a HubSpot ticket under Activity as read more
0 upvote
4 Replies
April 14, 2023 13:14
The Aircall settings do not afford the solution. I followed the link you provided and merged the tickets, but given our current settings, the more
JanePalmer on April 11, 2023
Hi! Could you please help me set up a workflow where the system will automatically assign the ticket based on the deal's owner? Is it even possible? My use case is that I have a few people on the team and want incoming tickets, the creation o read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 11, 2023 13:14
Hi @JanePalmer , Just to clarify, is the deal associated to the ticket or is the company/contact associated to the ticket and the deal is more
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