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fstjohn on March 24, 2023
I apologize if this has been covered but we are looking to create a report showing which employees utilize the resources of a given service pipeline (in this case; Service Tickets of Marketing Requests). I attempted to sort the incoming request read more
0 upvote
0 Reply
JoseGLS on March 21, 2023
Hi, We have connected our team inbox to automatically create a ticket when we receive an email from a specific inbox. Now, what we want is to create the ticket in a specific pipeline or another pipeline depending on whether the email (contact) read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 21, 2023 06:32
Hi @JoseGLS , I'm not aware of a way to add this branching logic at the moment of ticket creation, unfortunately. The way I'd approach this more
AaronBoatin on March 20, 2023
I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 20, 2023 22:17
Hi @AaronBoatin , As far as I know, there isn't any way to automate this, no. The person who closes the ticket would have to quickly check more
TDokov on March 20, 2023
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more
0 upvote
3 Replies
Community Manager
March 22, 2023 07:53
Hi @TDokov , Thanks for the additional details on your team, and for the screenshot! When you say the workflow is not working, do you more
CSic on March 15, 2023
Hi, I tried to move a form-ticket channel to a new inbox. The only way to do so is to disconnect the channel and then reconnect the channel in the new inbox. I am doing so with a form that auto creates tickets. Upon reconnecting, I selecte read more
0 upvote
1 Reply
Community Manager
March 16, 2023 05:16
Hi @CSic , Thank you for reaching out to the Community! I can see that you have an open ticket with our support team. I would more
HEagle on March 09, 2023
We have recently switched over to Hubspot from our gmail inbox for our Customer Support operations. For the most part, this has gone very smoothly. We are, however, having a hiccup with our Dialpad voicemail transcriptions. Currently, all calls read more
Thought Leader | Elite Partner
March 10, 2023 12:17
Hey Hannah! So, I'm not anything close to being a developer. I know some great ones (where I work and others), but we haven't created content around more
SRS1 on March 08, 2023
Does anyone know of a way to automatically associate a deal to a ticket? Specifically, if the contact has a deal associated to it, is there a way to copy that association onto the ticket for that contact? Thanks!
1 upvote
6 Replies
March 09, 2023 08:46
Hi Karsten, We do already have the Deal association toggled on for tickets. Our tickets are created automatically through the inbox -> more
jitendrak on March 06, 2023
Hello Everyone, I have an email address, which I want to use as my support email for creating the ticket. This email address is not regular email but a distribution list in MS. Is it possible to use that as a team email to setup read more
0 upvote
3 Replies
Most Valuable Member | Elite Partner
March 07, 2023 06:17
Ah shame - still, it was always a workaround.
PBarik on March 01, 2023
when the JIRA ticket's priority changes, also change the Hubspot ticket priority. can we do this?
0 upvote
3 Replies
Recognized Expert | Elite Partner
March 02, 2023 02:16
Yes, you have to do some customization for that here's how you can do it: Go to the record type whose layout you want to customize (e.g., contact, more
MMDC on February 22, 2023
HubSpot's 20th February 2023 change to forms is a nightmare for my company's business process. We use HubSpot forms to create tickets that are associated with a contact's record. And, we email the form submission to an external group email addre read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 22, 2023 08:10
Hi @MMDC , With a Marketing Hub Professional subscription, you can create an automated marketing email and use the 'Send internal marketing more
TCastillo1 on February 15, 2023
Hello! Is there any way we can create a ticket property mandatory if another ticket propery is selected? To clarify, we have a ticket property called 'Category'. If the ticket category is selected as 'Asset Performance' can we create another ticket read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 15, 2023 21:29
Hi @TCastillo1 , This is unfortunately currently not possible. Out of the box, there aren't any features which allow for setting a more
BZimmermann on February 07, 2023
Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 07, 2023 09:56
Hi @BZimmermann , You're correct, there currently isn't any native out-of-the-box feature for this in HubSpot. Right now, you would have to more
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