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Matas on February 23, 2024
Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be read more
0 upvote
2 Replies
Member
February 23, 2024 05:13
Hello, Karsten, Thank you for light speed answer 😄 understood the situation. Thanks;)
Solved
inserrad on February 20, 2024
Hi All, I’ve created a Zap that creates a Shipping label in Shippo once a Service Ticket is generated. Right now, the easiest way to make it work was to create my own custom properties within the ticket to correlate to specific needs for a shipp read more
0 upvote
1 Reply
Accepted Solution
Participant
February 20, 2024 12:44
Hi, If the contact is associated with the ticket, you can use the find association step in the HubSpot connection within Zapier. Then, you will g...read more
sna98Gabriel on February 16, 2024
I'm getting verification codes on my phone, without ever using hubspot.
0 upvote
1 Reply
Member
February 16, 2024 11:12
solved
Solved
LFenton20 on February 15, 2024
We need a ticket that has a certain status to never change status when an email is sent to a customer. The workflow attached to the ticket email status settings cannot be edited, so cloning seems to be the best option. However, the 'Last ema read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 15, 2024 10:55
Hi @LFenton20 , You're perfectly right. When cloning the default workflow, HubSpot removes this property - for a reason that eludes me. It doe...read more
Solved
GWebb6 on February 15, 2024
Is there a way to create a report similar to the Deal Change History report in Sales Analytics but for Tickets? I want to create a report that shows New, Status moved forward or Status moved backward. Although I can produce a custom report that sh read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 15, 2024 05:54
Hi @GWebb6 , Unfortunately this is currently not possible. Similar to the "Deal change history" report, such a report cannot be created from s...read more
Lara_Q on February 15, 2024
As a business, we grow and update our processes. We had certain categories at the beginning, which are no longer relevant, however, as they have been used previously we cannot delete them. I understand that, but we should be able to hide them. At t read more
1 upvote
3 Replies
Hall of Famer | Partner
February 15, 2024 05:40
@Lara_Q there is currently no way to archive options - it's either keeping them or removing them. If you want to keep the information but rem...read more
MrSannel on February 07, 2024
Is there any way to create an automation that send a pre-made email if there is no reply after a few days of inactivity in a ticket? So far I have this: However I want to send a reminder and not close the ticket. And after 3 more days read more
0 upvote
2 Replies
Participant
February 08, 2024 10:43
Thanks! I just read the text in this section: I thought that would sent an email to all contacts in hubspot... my bad. Thanks for the advice ab...read more
Solved
GWinters on February 06, 2024
I see that when in a ticket, on the right hand side there is the ability to see other tickets associated with that same contact. How do we set this up so we can see additional tickets that have been worked for that contact?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 07, 2024 00:06
Hi @GWinters , There aren't any out of the box settings for automatic association of tickets. At the moment, it would be easiest to use the ri...read more
GIngram on February 05, 2024
Can we use the same template, select multiple tickets and have all solved and responded to. Tried this and only one person got the template respond, the rest got auto responder email. We had been able to do this easily in Zendesk but cannot seem read more
1 upvote
4 Replies
Participant
February 20, 2024 15:37
Hi @GIngram and @SWasvick5 , What if we tried a workflow to accomplish this? Here's a GIF demonstrating setting up a ticket workflow . It wou...read more
egami on February 01, 2024
The update of the person in charge for a ticket is NOT reflected to the related conversation. So I have to set each of the person in charge for a ticket and conversation separately. Question Is there any way to set the person in charge automati read more
1 upvote
1 Reply
Community Manager
February 02, 2024 15:16
Hey @egami , thank you for posting in our Community! I would recommend automating your tickets. In the left sidebar menu, go to Ob...read more
Siflinger on February 01, 2024
When creating Notes on a specific Ticket pipeline that we have created for tracking requests, issues, bugs, enhancements, etc., is ther a way to create an "Internal Note" where only certain people are privy to view, and to be tagged in a Note associ read more
0 upvote
1 Reply
Hall of Famer | Partner
February 01, 2024 14:40
Hi @Siflinger , Not from the note, no. It's not possible to specify this for a specific note. On a user basis, you can set in their pe...read more
AudreyU on January 30, 2024
We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ read more
Community Manager
January 31, 2024 05:03
Hi @AudreyU , I hope that you are well! Thank you for your valuable feedback @AudreyU ! This means a lot to us! For new feature suggestions, ...read more
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