Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation Leia mais
Hi, thank you for your reply. I have templates ready however it doesn't seem to let me automate it since they are not yet contacts when they reach out...Leia mais
Hello, When an initial email comes in to Conversations we decide if it needs a support ticket. If so, we would like to be able to select an email template called "Initial support email". This basically says that we have they email and will updat Leia mais
Lately conversations have been linked to tickets, which is a great improvement for customer support management. In our customer support process, we have implemented a support form, which generates tickets and linked conversations. We sometimes nee Leia mais
@JLEFORT
I think if you send this mail form the ticket itself then it will pull the right ticket ID. It's not ideal but it's a temporary sol...Leia mais
I was wondering if anyon has found a way to create a D8 report or something similar. What I would like is to create a sort of word template that can use a worflow to be autofilled with information from fields in Hubspot (from a complaint ticket) tha Leia mais
Hello there. I was wondering if there is an option to set templates as standard für Mail conversations that get startet via the Inbox. We are building up our ticketing system and are now in the first "release" state. So our people are starting t Leia mais
We're coming from osTicket and had a functionality where before we create a ticket we could select a custom template for send a confirmation email. So, in hubspot a can't we find some similar option. How to we can solve this?
Hi @vdlozano ,
HubSpot's logic is a bit different. Instead of selecting a template before sending an email, you can set up automation that sen...Leia mais