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ESarduy en Agosto 21, 2023
Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation Leer más
Participante
Agosto 22, 2023 14:45
Hi, thank you for your reply. I have templates ready however it doesn't seem to let me automate it since they are not yet contacts when they reach out...Leer más
Resuelta
SSermon en Agosto 03, 2023
Hello, When an initial email comes in to Conversations we decide if it needs a support ticket. If so, we would like to be able to select an email template called "Initial support email". This basically says that we have they email and will updat Leer más
2 Me gusta
5 Respuestas
Accepted Solution
Miembro estimable | Partner nivel Diamond
Agosto 10, 2023 09:50
Hi @SSermon The subject line for tickets that are connected to the conversations inbox defaults to the Ticket Name property. This prop...Leer más
EP13 en Enero 18, 2023
Hi, why I can send a template from coversation and not from ticket view? Thanks!
1 Me gusta
3 Respuestas
Administrador de la comunidad
Enero 18, 2023 18:08
Hi @EP13 , hope you are doing well! ¡Thanks for letting us know! Best, Diana
Resuelta
JLEFORT en Octubre 12, 2022
Lately conversations have been linked to tickets, which is a great improvement for customer support management. In our customer support process, we have implemented a support form, which generates tickets and linked conversations. We sometimes nee Leer más
2 Me gusta
2 Respuestas
Accepted Solution
Guía | Partner nivel Platinum
Octubre 12, 2022 11:25
@JLEFORT I think if you send this mail form the ticket itself then it will pull the right ticket ID. It's not ideal but it's a temporary sol...Leer más
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SNerz en Octubre 10, 2021
I was wondering if anyon has found a way to create a D8 report or something similar. What I would like is to create a sort of word template that can use a worflow to be autofilled with information from fields in Hubspot (from a complaint ticket) tha Leer más
0 Me gusta
1 Respuestas
Accepted Solution
Colaborador líder | Partner nivel Diamond
Octubre 11, 2021 02:27
Hi @SNerz You can try solving your problem using Zapier. Check the possibilites here. Or you can user Onlizer https://onlizer.com/microso...Leer más
Resuelta
Roosi_Chris en Septiembre 29, 2021
Hello there. I was wondering if there is an option to set templates as standard für Mail conversations that get startet via the Inbox. We are building up our ticketing system and are now in the first "release" state. So our people are starting t Leer más
0 Me gusta
2 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Septiembre 29, 2021 01:32
Hi @Roosi_Chris , Yes, this is possible. Via the "Insert" option, you can add either snippets or templates: With templates ...Leer más
Cocochinecoffee en Abril 21, 2021
Hi, There seems to be an issue with the email signature template. Looks like it is missing some icons: Thank you
0 Me gusta
1 Respuestas
Administrador de la comunidad
Abril 23, 2021 04:57
Hi @Cocochinecoffee , Thank you for reaching out to the Community. The Email Signature Generator allows you to create beautiful email sign...Leer más
Resuelta
vdlozano en Noviembre 14, 2020
We're coming from osTicket and had a functionality where before we create a ticket we could select a custom template for send a confirmation email. So, in hubspot a can't we find some similar option. How to we can solve this?
Accepted Solution
Miembro del salón de la fama | Partner
Noviembre 15, 2020 03:29
Hi @vdlozano , HubSpot's logic is a bit different. Instead of selecting a template before sending an email, you can set up automation that sen...Leer más
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