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EP13 on January 18, 2023
Hi, why I can send a template from coversation and not from ticket view? Thanks!
1 upvote
3 Replies
Community Manager
January 18, 2023 15:08
Hi @EP13 , hope you are doing well! ¡Thanks for letting us know! Best, Diana
Solved
JLEFORT on October 12, 2022
Lately conversations have been linked to tickets, which is a great improvement for customer support management. In our customer support process, we have implemented a support form, which generates tickets and linked conversations. We sometimes nee read more
2 upvotes
2 Replies
Accepted Solution
Guide | Platinum Partner
October 12, 2022 08:25
@JLEFORT I think if you send this mail form the ticket itself then it will pull the right ticket ID. It's not ideal but it's a temporary sol...read more
Solved
SNerz on October 10, 2021
I was wondering if anyon has found a way to create a D8 report or something similar. What I would like is to create a sort of word template that can use a worflow to be autofilled with information from fields in Hubspot (from a complaint ticket) tha read more
0 upvote
1 Reply
Accepted Solution
Top Contributor | Diamond Partner
October 10, 2021 23:27
Hi @SNerz You can try solving your problem using Zapier. Check the possibilites here. Or you can user Onlizer https://onlizer.com/microso...read more
Solved
Roosi_Chris on September 28, 2021
Hello there. I was wondering if there is an option to set templates as standard für Mail conversations that get startet via the Inbox. We are building up our ticketing system and are now in the first "release" state. So our people are starting t read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
September 28, 2021 22:32
Hi @Roosi_Chris , Yes, this is possible. Via the "Insert" option, you can add either snippets or templates: With templates ...read more
Cocochinecoffee on April 21, 2021
Hi, There seems to be an issue with the email signature template. Looks like it is missing some icons: Thank you
0 upvote
1 Reply
Community Manager
April 23, 2021 01:57
Hi @Cocochinecoffee , Thank you for reaching out to the Community. The Email Signature Generator allows you to create beautiful email sign...read more
sharon on February 24, 2021
I have a COMPANY with a full address. I have a Ticket for that company. I have a Template that uses, COMPANY ADDRESS, and fields from the Ticket. When i email the ticket, the COMPANY ADDRESS changes to show that of the Recipient. read more
0 upvote
13 Replies
Hall of Famer | Partner
March 04, 2021 22:05
Hi @sharon , If you first select the recipient and then re-select the template, correct. In that case however the template will not necessaril...read more
Serretta on November 30, 2020
When you clone a email it defaults to sharing with everyone. We have a lot of users so I only create templates in appropriate folders and team based sharing to reduce clutter. It's rather inconvenient cloning templates and having to manuall read more
0 upvote
4 Replies
Community Manager
December 18, 2020 13:56
Hello @Serretta , Could you please connect with HubSpot Technical Support? As Support is included in your subscription and they will be...read more
Solved
vdlozano on November 14, 2020
We're coming from osTicket and had a functionality where before we create a ticket we could select a custom template for send a confirmation email. So, in hubspot a can't we find some similar option. How to we can solve this?
Accepted Solution
Hall of Famer | Partner
November 15, 2020 00:29
Hi @vdlozano , HubSpot's logic is a bit different. Instead of selecting a template before sending an email, you can set up automation that sen...read more
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