Lately conversations have been linked to tickets, which is a great improvement for customer support management. In our customer support process, we have implemented a support form, which generates tickets and linked conversations. We sometimes nee read more
I was wondering if anyon has found a way to create a D8 report or something similar. What I would like is to create a sort of word template that can use a worflow to be autofilled with information from fields in Hubspot (from a complaint ticket) tha read more
Hello there. I was wondering if there is an option to set templates as standard für Mail conversations that get startet via the Inbox. We are building up our ticketing system and are now in the first "release" state. So our people are starting t read more
I have a COMPANY with a full address. I have a Ticket for that company. I have a Template that uses, COMPANY ADDRESS, and fields from the Ticket. When i email the ticket, the COMPANY ADDRESS changes to show that of the Recipient. read more
When you clone a email it defaults to sharing with everyone. We have a lot of users so I only create templates in appropriate folders and team based sharing to reduce clutter. It's rather inconvenient cloning templates and having to manuall read more
We're coming from osTicket and had a functionality where before we create a ticket we could select a custom template for send a confirmation email. So, in hubspot a can't we find some similar option. How to we can solve this?