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  • Baduist on September 14, 2021
    0 upvotes
    2 Replies
    Is it possible to automatically assign a ticket (or create a task) to a team / rep based on keywords in the content of the ticket? i.e. if an oncoming message has the word "unsubscribe" assign it to a certain team member, or if it contains "intere...
    Reply
    Member
    September 17, 2021 00:35
    Thank you @kvonloesecke ! Is it possible to somehow do the same with conversations?
  • MMacfarlane on February 25, 2021
    0 upvotes
    1 Replies
    The above error message keeps coming up for one user's login. If another user logs in, no problem. Clearing cache on the PC makes no difference. Problem would apprear to be link to the login profile.
    Reply
    Community Manager
    February 25, 2021 09:09
    Hello @MMacfarlane , This may be due to a cache error associated with the user email in specific. We recommend as next steps to please cle...
  • EWeaver on January 29, 2021
    2 upvotes
    1 Replies
    This has been a point of contention for 2 departments at my company. We have separate workflows where individuals are automatically assigned tasks with due dates assigned to them. However, because Hubspot counts weekends, we often find tasks with du...
    Reply
    Community Manager
    February 01, 2021 02:16
    Hi @EWeaver Welcome to the Community! I think the best way to handle this is by using workflow setting options you can find more info...
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