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Tickets & Conversations

Im Forum Tickets & Conversations nach Lösungen suchen oder eine Frage stellen

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JJ9 on April 11, 2024

Closed date deleted

Hello there, I created workflow to change status of ticket in case customer reply to me. Here are the criteria: But after enrollment the close date is deleted. Can you give me a hint, what should I set diffen Beitrag ansehen

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Accepted Solution

karstenkoehler

Berühmtheit | Partner

April 11, 2024 10:45

Hi @JJ9 , The "Close date" will be emptied when a ticket is moved out of a status that is closed: If you want to keep the clos...Beitrag ansehen

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ProvidaOrganics on April 11, 2024

Meeting kann nicht gelöscht werden

Ich kann ein erstelltes Meetingformular nicht mehr löschen? Wo finde ich die Option?

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karstenkoehler

Berühmtheit | Partner

April 11, 2024 05:39

@ProvidaOrganics das ist eine Limitation im kostenlosen CRM. Innerhalb der Lizenz gibt es da leider keinen Ausweg. Eine Option wäre, dass du ...Beitrag ansehen

AllesUni on März 24, 2024

LiveChat not showing when user is logged in

Hey, I have a strange problem. I have a livecat on my webiste and as soon as user logges in the livechat disaprears. It only shows when user is not logged in. Does someone know how I can fix the issue? Yours sincerely, Sumant

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1 Antwort

TomM2

Autorität | Partner

März 25, 2024 07:52

Hey @AllesUni Is this a HubSpot live chat? And when you say "logs in" do you mean logs into your HubSpot account? Or is this a third party system t...Beitrag ansehen

LindseyKM25 on März 18, 2024

Purchased Starter Plan and its not enabled....

I Purchased Starter Plan on March 15th and NONE of the features are enabled... Its showing up and paid under Account and billings but my whole profile is still in free version mode. NO features. What is going on?

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LindseyKM25

Mitglied

März 18, 2024 11:25

I think IM learning I THOUGHT I had bought the suit but got the Marketing.. I am working to talk to sales and get it switched. SO confusing.

SatGoodUnited on März 05, 2024

How to measure the time you are working on a ticket

Is there a way for us to track down the time we spent working on an email what properties do I need to update

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2 Antworten

CPieterson

Mitglied

März 16, 2024 13:38

To measure the time spent working on a ticket and track it within your workflow using Zapier, you can follow these steps: Trigger : Set up a trig...Beitrag ansehen

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JJ9 on Februar 27, 2024

Copy Attachment (right side)_to file upload (left side _property) automatically

Hello, I am looking for the possibility to copy attachment (on ticket level, so right side and this is also a part of an email on ticket level) to left side properties - file upload. However attachment is not a ticket property, I did not f Beitrag ansehen

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Accepted Solution

karstenkoehler

Berühmtheit | Partner

Februar 27, 2024 05:23

Hi @JJ9 , This is unfortunately not possible at this stage. File upload fields can only be populated via form submission, not via the user int...Beitrag ansehen

pythonogren on Februar 26, 2024

initial lead and lead

Hi, I have connected my Facebook pixel to hubspot. I think I am getting 2 events from you, one is initial_lead and the other is lead. What is the difference between these two pixel events? initial_lead is always a bigger number than lead. I have Beitrag ansehen

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DianaGomez

Community-Manager/-in

März 07, 2024 10:02

Hi @pythonogren , Thank you for your message. In this case, I recommend reaching out to HubSpot support as your paid account grants you ac...Beitrag ansehen

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pythonogren on Februar 22, 2024

export contact

Hi, How do I export my contacts? There is no export option.

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1 Antwort

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karstenkoehler

Berühmtheit | Partner

Februar 22, 2024 06:30

Hi @pythonogren , You can find instructions here: https://knowledge.hubspot.com/import-and-export/export-records It should be behind y...Beitrag ansehen

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PrimeSalesVal on November 16, 2023

HubSpot Community username

Another suggestion: make HubSpot Community usernames modifiable. Sincerely, A typo for a name

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BérangèreL

Community-Manager/-in

November 17, 2023 03:39

Hi @PrimeSalesVal , Thank you for reaching out to the Community! That's a great idea! I'll pass it along internally for more visibility! At the m...Beitrag ansehen

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PrimeSalesVal on November 16, 2023

Email preview overview

I had the issue of importing my templates from an email client to HubSpot. In the templates, it looked like everything was working (hyperlinks, spacing, etc.). However I noticed when I checked in Gmail and Spark, that the emails sent from HubSpot ac Beitrag ansehen

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Accepted Solution

karstenkoehler

Berühmtheit | Partner

November 16, 2023 08:44

Hi @PrimeSalesVal , Email client compatibility can indeed be a challenge due to variations in rendering engines and support for certain fonts ...Beitrag ansehen

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Ventrawall on November 14, 2023

Live Chat Button & Chat Poisiton

Hello, Hubspot Live chat button blocking my templates "all products button" on mobile view. I've tried to use that code to fix the issue @media only screen and (max-width: 768px) { #hubspot-messages-iframe-container { margin-bottom: 50px !im Beitrag ansehen

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7 Antworten

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Ventrawall

Teilnehmer/-in

Dezember 14, 2023 08:51

found solution by myself thank you

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MortenMou on November 01, 2023

Send tickets to different pipelines

Hi, I'm not sure if I'm asking this in the correct forum, but I need help setting up two pipelines that are fed from one channel (support email on Gmail). Currently, all tickets go to the Support pipeline, but I have created a separate In Beitrag ansehen

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mangelet

Ratgeber/-in | Platinum Partner

November 01, 2023 12:44

Hi @MortenMou I think I understand what you're trying to do. You have an email address connected to your support pipeline, and both customer...Beitrag ansehen

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