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Solved
AAhmed02 on January 25, 2023
New to hubspot - a ticket came in and should have fallen into the failed payments pipeline but rather fell in to support pipeline. (so far i have seen the following ) which shows the criteria has been met to fall in to the failed payments piepl read more
0 upvote
1 Reply
Accepted Solution
Guide
January 25, 2023 06:31
I believe this is a ticket created from live chat inbox if yes then if you edit the settings of that particular inbox it will fall in right pipeline....read more
Solved
SSlawson on December 22, 2022
Hello! I'm reaching out on behalf on a disaster relief organization. We have a contact form on our website that the people we help use to request assistance. We respond to houses that have been damaged. I'm wondering if it's possible to have a map read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 23, 2022 00:46
Hi @SSlawson , HubSpot doesn't have default map functionalities but there are integration partners which offer map services: GeoMapper: Map...read more
Oopma on December 01, 2022
All of my tickets disappeared today. I use tickets to fill orders, and with Christmas coming up, I need those tickets back ASAP. Please help!
0 upvote
4 Replies
Community Manager
December 02, 2022 02:22
Thank you for sharing this update, @JStan18 !
Solved
CBorreros on November 07, 2022
Hi All, I was wondering which part of settings should my boss look for to give me access to this part of the automation process. (Please see phot) I want to be able to automate sending an email whenever a ticket goes to "NEW" Thanks i read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
November 07, 2022 08:10
Hi @CBorreros , You should be able to create these emails once an admin grants you marketing email permissions. Hope this help...read more
Solved
MBrigs on October 29, 2022
The ACTIONS dropdown menu does not provide the option to merge tickets when trying to do so. Any theories as to why it isn't present?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
October 30, 2022 11:39
Hi @MBrigs , The most likely reason is that you do not have edit permissions for this ticket. A bit more unlikey but possible, there have been...read more
Solved
RJaspers on October 28, 2022
Good day my fellow Hubspot friends, Our company is new in using Hubspot, and i have been tasked with looking for a way that works in our day 2 day. A small elaboration on how we work: Our team has 1 combined salesbox in which everything read more
2 upvotes
2 Replies
Accepted Solution
Thought Leader | Elite Partner
October 31, 2022 05:39
Thanks for the tag @kvonloesecke 😊 Hi @RJaspers and welcome to HubSpot! The scenario you're describing sounds relatively stratighforward...read more
Solved
WhaleHouseNL on October 24, 2022
When a person fills a Hubspot form that submission doesn't go to the conversations inbox - neither does it create a task for me to connect with that person. Have I set something up incorrectly?
Accepted Solution
Community Manager
October 25, 2022 01:13
Hi @WhaleHouseNL Thank you for reaching out! Did you follow these steps to connect and customize a form channel in your Conversation...read more
Solved
CRavnsborg on September 20, 2022
Hello, Previously, the ticket owner received a notification when she/he has been assigned a ticket, but not anylonger. It is strange, because a task owner still receive a notification and in the settings, we have indicated that a nofitication shoul read more
1 upvote
8 Replies
Accepted Solution
Hall of Famer | Partner
September 22, 2022 00:29
Hi @CRavnsborg , In that case I'd recommend reaching out to HubSpot customer support via the purple help widget in the lower right corner of t...read more
Solved
KPfeffer on July 28, 2022
Hi there. I have a photography business with one staff (me). Last week (so before joining this lovely platform as I started tonight) I had cold called a few businesses that follow my Instagram. Going forward, you bet I will be using HubSpot, but fo read more
0 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
July 29, 2022 01:21
Hi @KPfeffer You can not directly edit the contents of the last contacted property. However, you can retroactively log calls with dates in t...read more
Solved
BThompson1 on July 28, 2022
We are an engine supplier so we're using tickets as a way to submit a warranty form. I see where a ticket has been returned or completed by the end user but can't seem to find out how to view the fields or data entered into the ticket. Could someo read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
July 28, 2022 07:55
Hey @BThompson1 , On the left-hand side of the ticket you should see a "View all properties" button if you click that it'll show all the info...read more
Solved
oHigggy on April 26, 2022
How do I send a welcome email to a List that's integrated with a Facebook Lead ad? Can you do this on a Marketing Hub Starter subscription?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 26, 2022 21:16
Hi @oHigggy , Currently, this requires a Marketing Hub Professional subscription. In a contact-based workflow , you would enroll contacts who...read more
Solved
JJoo on February 15, 2022
Hi all, First of all I am not good at English so please understand if you don't get it what I said. Anyway literally how can I see that pats closed tickets details? After closing ticket, I couldn't see the ticket details. I mean I want read more
0 upvote
9 Replies
Accepted Solution
Hall of Famer | Partner
February 16, 2022 21:43
Hi @JJoo , Judging by those screenshot, an integration is making changes to tickets. Either someone accessing tickets via the API endpoints or...read more
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