Tickets & Conversations

Hello, I was hoping to get some help. We recently set up a test inbox while testing our ticketing pipeline and we moved this over to help desk. We then changed the email addresses that the tickets should be going to and connected that as a channel read more

Hello,Is it possible to create a unique Ticket ID field thats limited to 5 digits that will be automatically updated when a new ticket is created? Like the record ID but we need this to be shorter.

Hello, Is there a way that in Help Desk when assigning tickets that I can only show 4 Hubspot users to pick from? Right now we have it to where all users can be assigned but we only need 4 users to choose from.

Hello, We currently have the automation set up when an email comes in it creates a ticket. Is there anyway that we can set it up to where the email body can be mapped to Hubspot fields? or like a form set up in Outlook that will populate ticket det read more

Anyone else experiencing this, the UI for the chat interface iframe seems to be missing it's cursor pointer events. Abit of context, the iframe is generated inline with the conversation sdk.

I try to log into the Hubspot plugin. I put in my 2factor authentication code. i get "There was a problem logging you in with two-factor authentication This could be due to a web browser issue. Please read this article for more info."" There is read more

Hello, We are implementing our ticketing in Hubspot. A question i had, our ticket conversation is done through email. We are currently using 1 email for our IT team my question is since all communications will be through this email how can we log e read more

I am trying to connect personal email. All of my settings are correct. I checked with my provider, your IP's are not blocked. This is essential for me to continue my subscription. Your chatbot was unhelpful.

This kind of error shows up when I am trying to import data. Though in my another hubspot account while importing at same time do not show this kind of error?

Hi - I am trying to change my email using the methods described in the online help. If I go to Profile & Preferences -> Security - I can see my old email address. I would like to change it. The method described in the help is to simply type t read more

Hello Community, Currently we had the case that new customers, who filled out our HubSpot form, did not get contacted soon enough because the information of a filled out form was not forwarded to our inbox, although the form is forwarded to our read more

Hello all, I am not finding support anywhere (paid user, sales starter) and really need help setting up our work emails. I thought I had added them multiple times, but nothing is appearing in the HubSpot inbox. I currently use Outlook with 3 d read more