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  • MSummers on September 22, 2021
    1 Replies
    Hey All, I am looking for a way to get a report that provides me detail about when the first call is logged by an agent. There's an option for First Aget Email logged, and I can see that property in ticket properties, and I can create a sim...
    Community Manager
    September 24, 2021 09:12
    Hello @MSummers , Happy Friday! I will add some top experts to share their ideas, @Bryantworks @himanshurauthan any recommendations to @MSummer...
  • Solved
    BB33 on August 30, 2021
    6 Replies
    i am integrating my back-end to hubspot ticket system. i send my user's reply as engagement (NOTE) and associate that with ticket. i want to get new admin's reply (responded to ticket). so i think i should get all engagement's , associated to...
    September 03, 2021 22:50
    it is not possible to call api in every 5-10 minute , in production env ! think about i have 1M user and i want to integrate with hubspot. i dont k...
  • BB33 on August 30, 2021
    1 Replies
    Hi, i want to integrate with hubspot-ticketing system. my client want to create ticket and send reply with attachments. admins have to response to ticket with hubspot-panel. as i understand, for create ticket and then , add reply for ticketk : ...
    August 30, 2021 05:34
    i also saw the SDK's github, its just wrapper on api. ( i mean sdk does not have any solution or trick to call less api ?) isn't it ?
  • tnhsaesop on July 18, 2021
    3 Replies
    I've created a lead qualifier chatbot and I see that people have interacted with it by clicking on the details button on the conversations page. It shows people have answered the questions: How many people do you have in your company? What typ...
    July 21, 2021 12:55
    So someone did complete the full chatbot flow today and the conversation appeared in the inbox, like a live chat interaction would. However, it seem...
  • Solved
    NBenatar on July 12, 2021
    3 Replies
    Hello, I have a form that employees in our company use whose purpose is to automatically create a contact (fname, lname, phone, email) and ticket (with ticket info) and associate that contact to the ticket. Therefore, each ticket and contact hav...
    Community Manager
    July 30, 2021 02:12
    Thank you for sharing @benesch_e ! 👍
  • Solved
    Arb283 on June 01, 2021
    2 Replies
    Our team login each day to activate the chat bot on our website. The time that we activate chat bot changes every day and it would be good to see when they come online/offline during the week. Is there a report that I can pull that can track this?
    Top Contributor | Diamond Partner
    June 02, 2021 01:40
    Hi @Arb283 , Unfortunately there is no reporet you can pull of for your requirement. Regards.
  • Solved
    CG21 on April 28, 2021
    3 Replies
    Hi All, We currently use the ticketing from the teams inbox "Treat incoming conversations as support tickets" but we want to exclude some incoming email addresses to reduce ticket clutter. Also on seperate note, we have a lot of companies wi...
    Most Valuable Member
    May 24, 2021 21:06
    Hi @CTennant , As far as I know there isn't any branching logic within one inbox that would allow you to create tickets from some bot not othe...
  • NicoleCSO on April 14, 2021
    1 Replies
    Hi all, New to Hubspot, still feeling my way... On my tickets the "associations" is no longer appearing at the top. There is a bit of a short cut with tickets with more than one email, but it is still eating into our efficiency. Any way at all to...
    Top Contributor | Diamond Partner
    April 15, 2021 03:53
    Hi @NicoleCSO , If you are taloh about this right panel view of the ticket, then I am afraid , we cannot change it and reshuffle the properties...
  • Solved
    evangoldin on April 13, 2021
    1 Replies
    Is there a keyboard shortcut to send a reply, aka hit the "send" button? It's tedious to type a reply and then need to use my mouse to reply: ...
    Most Valuable Member
    April 13, 2021 21:10
    Hi @evangoldin , This is currently not supported. However, other users have already requested keyboard shortcuts in this HubSpot Ideas post ....
  • Solved
    MonicaFlow on March 26, 2021
    4 Replies
    Hi, I've just started using HubSpot, invited 5-7 colleagues already. They all received the email invite, except one. I've tried deleting this user and adding him like 4 times and no luck. What should I do?
    Community Manager
    July 19, 2021 02:45
    Hi @pixeladas Thank you for reaching out. I would recommend connecting with HubSpot Technical Support and giving them the address of the ...
  • Solved
    IShadrach on January 17, 2021
    2 Replies
    Hi, I can't upload my "HubSpot Content Marketing Certificate" on Upwork Pls, any pointers?
    January 18, 2021 00:07
  • Rebelwithacause on December 01, 2020
    1 Replies
    Hi all, We currently have the Hubspot Service Starter bundle and within the Ticketing, I wanted to edit the drop-down menu which appears under CATEGORY & RESOLUTION. The options I currently have under the category are: product issue, billin...
    Community Manager
    December 02, 2020 01:12
    Hi @Rebelwithacause Thank you for reaching out. Are you talking about ticket properties where you would like to edit the possible options?...
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