Hi there, I'm hoping to adjust the email icon that is shown when send an email from our Hosted Email Support profile so it displays as our logo. I can't seem to figure out how to do this and Google keeps directing me to my personal profile. Is 続きを読む

Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan 続きを読む

The call is set to route on the user's personal number. The issue is that instead of the voicemail set in HubSpot it's running the user's personal voicemail. Any idea on how to fix this?

I've linked our account's inbox to our WhatsApp Business account and am trying to route conversations from the WhatsApp inbox to specific team members, but it doesn't seem to be working. I checked the inbox settings, but the routing options there ap 続きを読む

Hello can anyone help me i am in the process of building a website with a home page just now on hubspot and i have put the settings into my godaddy host to make it live but i get a 404 error i've been trying for days to sort it any help would be app 続きを読む

Hey everybody! We've migrated our Support team from Conversations/Tickets to the new Help Desk workspace and I've come accross an issue: When you create a new Help Desk view, you can choose who should be able to see it. These are the options 続きを読む

Hello, community. I'm now trying to establish working process, which is a.) new entry from FORM b.) populate new ticket In general, it's a kind of easy game thanks to Hubspot, simply check the setting box. However, my Hubspot doesn't show th 続きを読む

We are actually struggeling with one specific situation within our HubSpot Service tool. We have tickets - where we receive emails from our customers into these tickets, which include screenshots (embedded within the email´s content). These 続きを読む

My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus 続きを読む

Hi, We are still exploring HubSpot at this stage. Currently, we are trying to auto-assign tickets to users based on To: email address. For example, if the email is addressed to user1@company.com, the ticket should automatically be assigned to us 続きを読む

All of a sudden, I am receiving all the emails that come into our HS inbox, into my personal email. I think one of our team members changed a setting & now we cant change it back. So I am now getting double the emails - HS notifications of the 続きを読む

Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an 続きを読む